Skyborne Avis 

If you read their website, they talk a lot about how much they value "customers over profit"! Not true. After placing an order online and the payment for the order already paid to them by Paypal, I received contradictory information about delivery times. I wrote several emails requesting clarification. When I received no reply, I became worried about the company providing poor or no customer service. I worried that if there was a problem with the item, I would be unable to resolve it since the company does not reply. So I sent yet another email requesting the order be cancelled due to the poor customer service. Then, I received a response that said some general things about the shipping, but did not cancel the order as I had instructed. I have since sent them 3 more emails instructing that the order be cancelled. They never responded to these emails. So I sent a request through Paypal disputing the charges already paid for this order that I had already requested be cancelled and that has not yet been sent. After 2 days, the seller did not respond through Paypal and I have had to escalate the complaint to a claim. I am now waiting again for them to cancel the order and refund the amount billed to my Paypal account. It is a good thing that I paid through Paypal or I would have no recourse in dealing with this company's stonewalling! This company seems to be foreign based as after I began asking them to cancel the order, they said that the item that I'd ordered and paid for on July 1st would be received in their warehouse (from where I wonder) by July 20 to 25 and would be shipped to me within several days after that.
Since writing this review, I have had several contacts from the firm asking me to change my review. If they had spent one tenth of the time responding when I was a customer as they are now harassing me to change this review, there would have been no problem. What kind of a company is this!!!

I've sent an email a few weeks ago. I was asking how do I find yall on the BBB website. I couldn't find it. All your commercials/ads says check us out on BBB.

Hands down the best wallet I have ever bought.
I’ve had it for a few months now and can’t recommend it highly enough.

Thank you Skyborne it’s an awesome wallet the outer box was a little bit bent on arrival but the wallet is awesome.

Excellent quality product (Trigger+). You can really feel the craftsmanship as soon as you hold it. There was a snafu on the delivery experience, but it was quickly corrected by their customer service. Would purchase again.

I've explored numerous minimalist wallets in my search for the ideal product, and Skyborne's Trigger+ has unequivocally ended my quest. It flawlessly checks off all the criteria I sought in the perfect solution—a true marriage made in heaven!

I've purchased three separate items from Skyborne and have been very happy with all of them. The design is modern and appealing and the quality is remarkable. Customer service is friendly, upfront, and communicative.

I found your product to be very appealing it had a very inviting and opulent attraction and I thought very highly of it and wanted to gift it to someone. And I did and they thought it was very sexy if I can use that as an adjective, thank you!

At the last minute my nephew was flying into to see me as a surprise. I ordered a gift from Skyborne never thinking I would receive it in time for the holidays! Boy was I surprised when it showed up before Christmas! My nephew loved the gift( a sky tag tracker). He said it was easy to activate and use.
Thank You Skyborne for saving the day!

Purchased the trigger plus and absolutely love the product. Have received many compliments and questions about where I purchased it. Used to have the Ekster but love the wallet aspect of this. It’s like a Ekster inside a wallet.

Great quality, superior materials and functions of the bag. Love it!...and gifted my 2 sons with the same cross body bag.

Stellar products, my ITravel Mini & Trigger+ have been by my side for years, durable, high quality, and worth every penny.

Materials feel luxurious, functionality is meaningfully thought through, and I receive compliments everywhere I go. 10/10 Highly recommend.

Amazing products, I have purchased more products over the years. The quality is definitely worth it. I have never gotten a product from them that I actually haven't used. Everything from the backpack to my trigger wallet has been great for me. Highly recommend!!

It was great that I received fast shipping.

I just purchased the wallet/folio 4.0. While the quality of the product is satisfactory the functionality isn't. Frustrating would be the operative reaction. The "charging" function isn't as advertised. No operating instructions so needing a USB-C cable (not included) is not mentioned. Then the rep said "can't use Apple cable and the charging unit on the wallet will turn off when not in use. The charging indicator light has been on for 14 hours. After multiple times calling only could leave a message. I requested a call back - still waiting.
Return Policy is not easy or simple at all.
While the product may be ok, delivery was 2-3 weeks and customer support seems to be one person ? Email is her communication venue of choice and timeliness is sporadic.
If Return Policy was simpler, I would send it back.

I purchased the trigger wallet and when I received it I was not impressed. It felt like low quality. The trigger mechanism felt like a cheap spring, not smooth at all.

I decided it was not worth what I paid for. I reached out to the vendor to request a return.

5/15 I received the wallet
5/15 I requested a return
5/16 the vendor responded asking if I would like to make the return (i explicitly state in my email that I wanted to return the product, apparently they didn’t read what I wrote or understand the purpose of my email)
5/20 I sent another communication stating I am confirming that I want to return the wallet
5/26 six days later I receive a response with how to return the wallet. The communication indicates that I have 15 days upon receipt to make the return (so 15 days starting on 5/15)

So had they sent the return information on the day or next day from my first email I would have had plenty of time to return it. It also took them 6 days ti respond to my email where I stated I was confirming my return. I’ve got 4 days to follow their very specific instructions on how to return the wallet all due to poor customer service.

Complete waste of time and money for an inferior product.

My husband never received his wallet for Valentines Day. I emailed Skyborne but never heard back. That was the most expensive gift I’ve ever purchased for such an item. The lack a response to resolve this matter is very disheartening and disappointing. 😌

Never received my order. Made several attempts to contact them, was given a false tracking number that only showed that it was still at the original processing company. Customer service told me that the tracking said it was delivered. Never delivered, but after submitting my checking account information to purchase the product in advance, my account was compromised with many incidents of fraud. Contacted SKYBORNE, they deny everything. Fraudulent company.

Love the product and the material. Customer service is great. Overseas delivery is great too!

My customer service rep Jess. Assisted me immediately and corrected the issue.