Skyborne Avis 

107
•
TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The B-2 Carbon Trunk is easily one of the most solid pieces of travel gear I've owned. The carbon shell feels extremely durable without being bulky, and the design is sleek in a way that actually stan... Voir plus

Noté 5 sur 5 étoiles

Absolutely love this trunk! The build quality is phenomenal the carbon fiber feels incredibly strong yet lightweight, and the desingn is sleek and modern. Every detail, from the smooth wheels to the s... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

I purchased a B-2 Carbon Trunk in late December. I've had an issue with the Trunk, that Farouq is assisting with. I will update this review when it is resolved in a timely manner. *** February... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The B-2 Carbon Trunk is a beautifully built piece of luggage. The carbon fiber shell feels extremely sturdy, and the overall design looks and feels premium. It definitely turns heads at the airport, a... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de sacs

Écrit par l'entreprise

Canadian-made premium smart wallets & multi-functional bags designed to streamline travel from city-sky. Discover crowd favorites like the Trigger, Smart-pack, and Slinger.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

107 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 33 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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3,7

Tous les avis

(107)

18 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

SKYBORNE replied saying they weren’t…

SKYBORNE replied saying they weren’t going to pay for return. This company should not be allowed to trade as still waiting for them to update me within 24 hours which they haven’t done. The quality of the bag is not worth the money paid. They only choose to reply to the easier issues to answer. They’re very poor. The other lady had the same fault that I’ve encountered so obvious fault.

15 août 2024
Avis spontané
Noté 1 sur 5 étoiles

Avoid at all costs

I ordered the smart rucksack at a cost of over £268 and it look too long to arrive and I emailed to ask they cancel the order but no response. The rucksack arrived and on the first use the strap magnetic clip broke off completely. I contacted them via their website which they were keen reply when I was chasing the order but to cancel or return absolutely no response. Reading the last review is worrying as they are advertising and charge for postage and won’t accept returns which is not in their purchase terms. My order number is 9812.this company is disreputable and no one should order any of their products. They claim to ship items within 2 days but it took almost a month to arrive and they advised the rucksack was being made!!!!

7 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Elite customer service

Elite customer service, some of the best I have ever experienced. Appreciate the small team (personal touch), genuine responses you receive, and follow-through when asking specific questions. I even received images from their warehouse about packaging - very impressive.

12 août 2024
Avis spontané
Noté 5 sur 5 étoiles

The quality of the bag is just as it…

The quality of the bag is just as it appears in the advertisements. Well worth the wait! Staff helpful and very friendly as well. Could not be happier … can’t wait to trip with it, a very comfortable backpack.

1 août 2024
Avis spontané
Noté 5 sur 5 étoiles

I just got the B2 Carbon Rolling Trunk…

I just got the B2 Carbon Rolling Trunk and I love it! It’s super tough yet lightweight & it fits all my stuff perfectly. also it looks really sleek. If you travel a lot like me, you’ll definitely appreciate how easy it is to maneuver and organize. Highly recommend!

16 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

Carbon Suitcase/No Customer Service

I looked at their nice gear online and ordered one of the new Carbon Carry on suitcases. They charged my card immediately- over $600. I was notified that my bag would arrive in 2-3 business days.. No bag. UPS says label created for 10 days. Called their customer service number several times.. no one returns my call or emails. I cancel the order and they still ship it with their customer service agent emailing me what a great design and what a great deal I got etc., but were waiting on inventory to arrive.

IF someone had returned my calls and emails to let me know what was happening, it would have been different. Why have a customer service number and no one responds? I ordered this for my birthday trip so the window to book a flight is over. How can you ever get a warranty issue resolved in the future with these kind of people? Lesson learned. No human, no service. Very disappointed.

28 juillet 2024
Avis spontané
Logo de Skyborne

Réponse de Skyborne

Hi Craig!

We explain in our website customer help section why we prefer DMs/Email for communication. We are able to look into order tracking #'s and follow up in a more specified manner:
https://skyborne.co/pages/why-we-prefer-email-dm-support

We also sent you 4-5 email updates from 2 staff members. When we shipped your Carbon Trunk, you refused the delivery, and when you asked for a refund, we immediately obliged and sent a full refund no questions asked for your $600. We have a 100% customer satisfaction policy here and I assure you future experiences will abide by these high standards.

Thank you kindly,

Abbey

Noté 1 sur 5 étoiles

If I could give them nothing I would.... and it gets worse

If I could give them nothing I would - I ordered one of their much hyped water bottles - it took ages to arrive (it was supposed to be a birthday present) and then when it did it was the wrong colour and the display doesn't work and there is no where visible to charge it - I complained - had a response and asked to prove the colour difference which i did and then heard nothing - they may have great wallets but customer service and quality of other items is questionable - I would advise not to buy from them unless you want a stressful purchase. And it continues: after being asked what colour I would like as my original colour was not in stock I chose red. I was told the packaging label was printed and it was on its way - however since then ( and contacting the same customer service agent twice) I have heard nothing at all, and have no idea what is happening in order for me to receive an acceptable product

22 juillet 2024
Avis spontané
Logo de Skyborne

Réponse de Skyborne

Hi Lesley!

We’re truly sorry to hear about your experience, and we completely understand your frustration. Our managing director has personally reached out to you regarding this, and we’ve also added store credit to your account as a gesture of goodwill.

We’d love the chance to make things right and have a few resolution options ready for you, should you consider giving SKYBORNE another opportunity. With 2026 underway, we’ve implemented huge internal changes to ensure 100% satisfaction and to prevent delays, miscommunications, or product issues like the ones you experienced.

Please do reply when you get a chance so we can resolve this fully and make sure you get the experience you deserve.

Warm wishes,

The SKYBORNE Team

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