Skyborne Avis 

I ordered a wallet from them over a month ago and still haven't received it. Upon emailing them, I was told it was a preorder which wasn't communicated to me at the time of purchase, plus the shipment was delayed a week. It feels totally misleading. Then I emailed again and was told it was delayed yet another week. And the third email I sent was totally ignored. We'll see how the wallet is if I ever actually get it. I opened a chargeback on my credit card, they've had every opportunity to fix it and didn't. Not impressed at all

After only a year of use my wallet failed. It took quite a bit of energy on my part, but this company did stand behind their product and sent me a new card holder.

I ordered the carryon case. After not arriving for several weeks. I reached out and was informed there were issues. There had been no communication and I was about to leave the Country. I requested a refund. They did offer other products but they were not suited for me. After agreeing to the refund, they never issues it. I followed up several times. After many attempts, I received a VERY rude email from Customer Services basically scolding me for ordering and then asking for a refund. I ordered the case early April. It is now June 29 and still no case and no refund. Please be warned, this Company is a fraud and a scam. I would proceed cautiously, actually I would not buy from them. If you want the carryon purchase similiar item from MVST or even Amazon. DO NOT BUY FROM THIS COMPANY!!!!

UPDATE May 22: Skyborne reached out to me and apologized for not responding, as they were relocating their operations to a new facility. They offered several options to make it right, insisting they valued me as a customer. I opted for a refund as I had already purchased a replacement item from another vendor. In the past, they have always been responsive when I reached out, so I'm updating my review to share their efforts.

They produce high-quality wallets and backpacks, and I proudly travel weekly with my second Skyborne backpack, which incorporates customer feedback suggestions. I'll order from them again due to the quality of their products, and I'll update after my next experience to share whether this was an unfortunate oversight.

ORIGINAL: I have been a longtime customer. I ordered a wallet in December and when I followed up in late January they told me that they were sold out. They asked me to wait for April and I agreed. Then in April, no wallet. I followed up FOUR separate times but they ghosted me and won't answer multiple requests for a refund due to non-delivery.

Made an order on April 2nd and I’m still waiting for a shipping confirmation! Have sent several emails and they just reply that is going to be shipped in the next 24 hours..

Left a comment on ther IG profile and got deletaled.

Beware before buying!

I ordered my Wallet for Christmas on Dec 3rd 2024 and I ended up receiving it around February 18th 2025 it took more than 3 months for me to receive my order and I was given the wrong wallet.

This company is a Scam! I had to pay over $24 to return the product to Canada (they don’t tell you that when you buy their product) and have been chasing down my refund for over three months. Their customer service is a joke (I’ve had to chase them down even find out how to return their product and now I’m chasing them to get even a fraction of my money back.) DO NOT purchase their product unless you are 1000% sure you want it because you will never see your money again.
Update as of June 4, 2025:
So still to this date- my money has not been returned and their customer service has ghosted me. I literally have no money nor product. I do have every email that I’ve sent and that they have sent back that demonstrates that they 1)acknowledged that I have returned their product and 2) they should have refunded me. But NOTHING. I’d generally say- don’t give this company your money. There are other companies that offer similar and maybe even better products (at least they would honor their own return policies). So very disappointing.

Company is trash. Their products are garbage. Their customer service is terrible and they just try to wear u down and make returns impossible so you give up. They advertise free returns but it's not. DO NOT BUY ANYTHING FROM THEM UNLESS YOU ENJOY EXPENSIVE AND CRAPPY PRODUCTS!

DO NOT BUY FROM SKYBORNE - BEWARE - SCAM - FRAUD I made £1200.00+ purchase on 25 sept 2024 - they informed me order shipped on 23rd Oct 24 (three weeks late) - Since then a constant flow of email excuses & stories from these sad scammers. - NOW NO products & NO refund! Scam artists - Thieves - BEWARE Now I'm demanding the refund they offered me several times they are no longer replying to emails! I am
£1200.00+ out of pocket - YOU HAVE BEEN EARNED

The Carbon Wallet is revolutionary. It's incredibly sturdy and lightweight, and I feel secure knowing that it's protected by RFID. One of my greatest purchases of the year, without a doubt.

Decided it was time to add my experience to the apparently growing trend of Skyborne failing to meet any sort of customer service expectations, despite their premium price.

I placed an order on 10/28/24, with expected delivery by November 4th. My father's birthday (whom the gift was intended for) was on the 10th. I bought the Trigger Pro+ (my second, since I had bought one awhile back and it was great, easy) and then paid an additional $20 a LETTER to have it customized. I also bought the tracker card thing.

Let me cut to the end. Several emails later, responses for which took days to say "It will ship immediately." and I finally received my $200+ order for a wallet 40 days later on December 6th. Only the tracking card was missing. So I sent another email - and eventually get a response that I need to submit photos of the packaging, the wallet, etc. Basically prove that I am not trying to scam them out of a $40 RFID tag.

I'm done with Skyborne. The product seems to be slipping - my first wallet was/is amazing. This second one seems to be made with weaker magnets, less precision in the actual trigger actuator, the monogram that cost $40 is in a location you can't even see, and even if you could it looks like someone just scratched it into the leather. And now I have to prove that I'm not the bad guy to get what I paid for. Nope.

I placed an order totaling $200 and received no updates for a significant period. After emailing multiple times with no response, I finally heard back, and a shipping label was created. However, there was an error with the order, which was resolved after I reached out again. Despite this, the package never shipped and remained stuck in the “label created” stage. I reached out to my credit card company to dispute the charges, and it was found in my favor. Save your money this company is terrible in communication doesn’t value you as a customer and will leave you with only a hole in your pocket

I ordered on 10/31, it is now 11/30. I really wanted the items, I email probably 10 TIMES, Called three times!!
Just called American Express to dispute the charge!! put tracking # 11/25 and now 11/30 and does not work????
Paid $1515.00 and now $1015.00????
Trust me the product looks great but STAY AWAY!!!

I ordered a little over £1k of luggage only for it to be delayed nearly a month after the proposed delivery date. Meanwhile the black Friday deals came around with a considerable saving on that which i had paid and asked of this could be added either by adjusting my current order or cancelling and reordering seeing as my delivery had been so delayed and i had proof it had not been dispatched via my tracking number. They ignored my emails and 2 days after i sent my cancellation email, they sent the items and i have not been able to get in touch with them since. At best the company is dishonest and thoroughly disappointed with the complete lack of customer service and their willful disregard of a cancellation email for something this expensive. I am now dealing with it via my card company.

This company has little to no customer service!! Big claims of lifetime guarantee but in reality won't answer a simple email. Not worth the hassle, go for a Company that cares about customer satisfaction.

terrible service

I ordered a wallet but never received it. I emailed or left a message, but I did not receive a response.

I was charged for it!!

UPDATE_ after some further contact with the company I am currently reconsidering this review. UPDATE_ SKYBOURNE contacted me to ask how my poor experience could be resolved (this was unexpected and is the first company I have heard of doing this) I explained that receiving the initial product I ordered would be helpful and also, if they were feeling generous, a sling bag. These arrived promptly, (not seconds as I thought they might be) in perfect condition and great products. I am delighted at their proactive approach (hopefully this indicates they are now a phenomenal company for products and service)

Skyborne's Backpack has quickly become my everyday bag. It's a stylish, durable, and holds all my work essentials comfortably

The Smartpack PLUS is ideal for tech-savvy travelers like me. The compartments are well-thought-out, and it keeps my devices safe and organized.

The Slinger is a must-have for anyone who values style and functionality. It's perfect for when I'm on the go and need to carry a few essentials.