The boiler service was thorough, quite and quickly completed. The appointment was timely. Sophie Peter sent through the certificate the very next day, which is appreciated. Thank you, great service a... Voir plus
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Lisez les avis des autres
Boiler service with Smart Cover. Good communication - when they were coming. Quick and efficient - the engineer Tom Davies was knowledgeable and respectful. When a change of date was needed the... Voir plus
It was really great experience,great communication and professional assistance resolved the issue in minutes.I was shocked when engineer told me that he got the required part of my washing machine bec... Voir plus
Fully five months into my insurance cover I request a free service to check on boiler system before colder weather sets in. Engineers discover my central heating has stopped working correctly. As this... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Smart Cover is a UK-based insurance provider specialising in home emergency cover - Boiler breakdown protection, Heating cover and Appliance Breakdown cover. Fairly priced with great customer support and our UK-wide network of approved engineers - giving homeowners and landlords genuine peace of mind when the unexpected happens. Benefits of using Smart cover 1. Price match promise 2. 24/7 customer support 3. Best Home emergency cover 4. Best Boiler Cover 5. Landlord Home emergency cover 6. Best Appliance cover 7. FCA Registered 8. Nationwide Gas Safe registered Engineers 9. Over 13 years old in the Insurance Business.
Coordonnées de contact
Citibase, 42 – 44 Clarendon Road, Watford, WD17 1JJ, Watford, Royaume-Uni
- 03333449559
- enquiries@smart-cover.co.uk
- smart-cover.co.uk
4,3
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 42 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de Smart Cover
Hi Mrs Turner,
Thank you for your review! We’re delighted to hear that you found our service helpful. If there’s ever anything more we can assist you with, we’re always here to help.
Kind regards,
The Smart Cover Team
Be very careful if you are a Landlord
Be very careful if you are a Landlord. If your tenant does not report a problem IMMEDIATELY then Smart Cover will NOT treat it as an emergency and will refuse to sanction the repair.
When I asked for the time frame for emergency reporting they had no answer.
Very unimpressed with this wriggle out.
4 novembre 2025
Avis spontané
Réponse de Smart Cover
Dear Mary-Frances Dorward,
Thank you for taking the time to share your feedback. We completely understand your concern and are sorry for any inconvenience caused.
After reviewing the case, we found that the issue had been ongoing for some time rather than arising suddenly at the point of claim. As such, it could not be classified as a home emergency under the policy terms. For clarity, emergencies should be reported as soon as they occur, so we can assess them promptly and determine if they meet the emergency criteria.
We appreciate your feedback, as it helps us continue to improve clarity and service for all our customers.
Kind regards,
The Smart Cover Team
A Great Company to Manage your Home Maintenance at Great Price
I have only been with this company since April and have found that the Customer Service Team are really helpful and caring. They answer the phone promptly, deal with any queries quickly and efficiently and follow up constantly to ensure their contractors contact you to book in and carry out any jobs in a timely manner and also to ensure you are happy with the work.
I especially would like to commend David and Steve on the help and due care and attention they have shown me with the 2 claims I have made so far.
3 novembre 2025
Avis spontané
Réponse de Smart Cover
Hi Annette,
Thank you so much for your wonderful review! We’re delighted to hear that your experience with us since April has been positive and that our customer service team has been able to support you promptly and efficiently.
It’s especially great to know that David and Steve provided the care and attention you deserved while handling your claims. We’ll make sure your kind words are passed on to them.
We truly appreciate your trust in us and look forward to continuing to support you whenever you need us.
Kind regards,
The Smart Cover Team
Rang to cancel policy
Rang to cancel policy, as had some problems with company. Spoke to David Williams, very professional. Cancelled the policy from my renewal date and sent me a confirmation e mail, as requested
4 novembre 2025
Avis spontané
Réponse de Smart Cover
Hi Catherine,
Thank you for sharing your feedback. We’re sorry to hear that you experienced some difficulties but are pleased to know that David was able to assist you professionally and process your cancellation exactly as requested.
If you ever decide to return in the future, we’ll be here to help. Wishing you all the best.
Kind regards,
The Smart Cover Team
Why is it taking so long to book my…
Why is it taking so long to book my repair? Someone called me today, asked for my address for “security”, had no idea I had moved and updated my address, then left the call without taking the address or telling me the reason for his call. I reported the breakdown of my tumble drier about 5 day ago now and still no repair booked. AND this isn’t the first time, I’ve claimed in the past and had to wait a ridiculous amount of time on a repair. Heading to Domestic and General who are far quicker and much more professional!
3 novembre 2025
Avis spontané
Réponse de Smart Cover
Hi Gill,
Thank you for taking the time to share your feedback, and we’re truly sorry for the inconvenience and frustration you experienced.
We have reviewed your case, and we can confirm that this was actually your first claim with us — so we completely understand why the delay felt even more disappointing. Unfortunately, the wait you encountered was due to limited engineer availability in your specific area at the time. This is not the level of service we aim to provide, and your feedback has been taken seriously and shared with our service partners to prevent similar delays.
We also apologise for the confusion during the call you mentioned. That interaction fell short of the standards we expect, and we will be addressing this internally.
We’re glad to confirm that your repair was completed on 11 November, and we hope everything is now running smoothly. If there’s anything more you’d like us to review or assist with, we’re here to help.
Kind regards,
The Smart Cover Team
All staff at Smart Cover are friendly…
All staff at Smart Cover are friendly and helpful. I would highly recommend them.
A great pity they are slowly closing down. All my Policies have now been overtaken by another company who I find just as great.
4 février 2025
Réponse de Smart Cover
Hi Nicole,
Thank you so much for your kind words and recommendation — we truly appreciate your long-standing support. We’re delighted to hear that you’ve consistently found our team friendly and helpful.
While some policies have transitioned to another provider, we’re glad to know you’re receiving the same level of service and care. Our priority has always been to ensure customers remain well-looked-after, and we’re pleased the handover has been smooth for you.
Thank you once again for taking the time to leave your review.
Kind regards,
The Smart Cover Team
Absolutely useless
Absolutely useless. Have waited over 3 weeks on replacement washing machine. Everything takes too long to process. Paid for delivery & installation of new washing machine & removal of old machine to be told company wouldn’t disconnect my old washing machine and I would have to do it myself. Delivery hasn’t arrived when I was told it would be here. Waste of money and time with this company. If I’d have just gone to currys I would have had a new machine 3 weeks ago. Meanwhile I’m out pocket as I’m having to use a public laundrette at £11 a wash. Absolute shambles. AVOID AT ALL COSTS.
31 octobre 2025
Avis spontané
Katherine was amazing a credit to the…
Katherine was amazing a credit to the company and only reason I’m giving 5 is because she was so helpful …. But I was charged for parts that were not fitted and this was confirmed by a second engineer on my recall repair and yet I was still not refunded …. This was not ok!
3 octobre 2025
Avis spontané
Efficient service.
Problem was handled efficiently and quickly, I was kept informed at each stage of my claim by Katherine Hayes.
17 octobre 2025
Avis spontané
Réponse de Smart Cover
Hi Keith,
Thank you for your feedback! We’re glad to hear that Katherine kept you informed throughout the process and that your claim was handled efficiently. Your kind words are much appreciated.
Best regards,
The Smart Cover Team
Tumble Dryer Repair Call Experience
The agent that handeled our service call (Katherine Hayes) was attentive and continued to keep us updated as we needed a part to be sourced and then followed up with ensuring we had an engineer appoiintment done and that they attended and that we where satisfied with the work done.
We are very pleased with the service recieved. The tumble dryer is working fine.
24 octobre 2025
Avis spontané
Réponse de Smart Cover
Hi Summer Vale,
Thank you for your lovely feedback! We’re thrilled to hear that Katherine and the team were able to keep you updated throughout the process and that your tumble dryer is now working perfectly. We really appreciate you taking the time to share your experience.
Best regards,
The Smart Cover Team
The man was very pleasant and polite
The man was very pleasant and polite, also cleaned my boiler , no other person has done this he was very professional.
10 septembre 2025
Avis spontané
Réponse de Smart Cover
Hi H A Butler,
Thank you for your kind feedback! We’re delighted to hear that our engineer provided a professional and thorough service. It’s great to know you were happy with the extra care taken during your boiler clean.
Best regards,
The Smart Cover Team
Katherine at Smart Cover was very professional and attentive, as previouse
Katherine at Smart Cover was very professional, explained the process fully and arranged my service easily and efficiently.
Brian the Engineer was also exceptional, very thorough and professional.
1 octobre 2025
Avis spontané
Réponse de Smart Cover
Hi Al Carnegie,
Thank you for your kind words! We’re thrilled to hear that Katherine provided professional and attentive support and that Brian delivered such a thorough and exceptional service. We’ll be sure to pass on your feedback to them.
Best regards,
The Smart Cover Team
Very good
Very good - Catherine Hayes very helpful - excellent boiler service
6 octobre 2025
Avis spontané
Réponse de Smart Cover
Hi Dan,
Thank you for your feedback! We’re delighted to hear that Catherine provided helpful support and that your boiler service was excellent. We’ll make sure to pass your kind words on to her.
Best regards,
The Smart Cover Team
As soon as I contact Smart Cover to…
As soon as I contact Smart Cover to repair my Washing Machine, I have been contacted by one of their Customer Service Katherine Hayes she handled my claim and updated me with the engineers visiting time and the replacement of my washing machine as it cannot be Repaired. I recommend Smart Sure Cover for their speed communication and decision.
9 octobre 2025
Avis spontané
Réponse de Smart Cover
Hi Ahmed,
Thank you for sharing your experience! We’re thrilled to hear that Katherine Hayes provided clear updates and handled your washing machine claim efficiently. We’ll be sure to pass on your kind words. Your recommendation means a lot to us!
Best regards,
The Smart Cover Team
Katherine Hayes organised our boiler…
Katherine Hayes organised our boiler service all was good with that.
All other interaction with the company was not as good so won't be renewing contract
2 octobre 2025
Avis spontané
Poor Customer Service
Claimed for our washing machine which had broke down. The operator said they would get back to us with a repair engineer within 24 to 48H. Have had to phone them twice with limited success to be told that the claim was being considered by the underwriters. Meanwhile we have no washing machine - its this type of emergency that this type of insurance is meant to minimize. The staff I have spoken to have been useless. This is the first ever claim on our policy which covers all the white goods in our kitchen and I am less than impressed with the response and service. Needless to say I can't recommend this company and I won't be renewing my policy
6 octobre 2025
Avis spontané
I am very pleased with the quike…QUALITY SERVICE
I am very pleased with the quike response from the time my concern was received by Kevin Jones,arrranged by Jim Matthews and attended by gas engineer Sam.The response, attendance and service is second best to none.
2 octobre 2025
Avis spontané
Réponse de Smart Cover
Hi Mr Muruako,
Thank you for sharing your experience! We’re thrilled to hear that Kevin, Jim, and Sam provided such a quick and high-quality service. It’s always our aim to ensure every issue is handled efficiently and professionally.
Best regards,
Annual Boiler Service
Jim Mathew came in and completed the service efficiently and told me that everything was OK. And the report would be sent via email mail, which I have recieived today.
2 octobre 2025
Avis spontané
Réponse de Smart Cover
Hi Francis,
Thank you for your feedback! We’re pleased to hear that Jim completed your boiler service efficiently and that you’ve received the report.
Best regards,
The Smart Cover Team
Booked an appointment for my annual…
Booked an appointment for my annual boiler service with Smart Cover n was easily booked and engineer was arranged. Engineer turned up on the appointed date and time and took 30-40 mins and the job was completed.
2 septembre 2025
Avis spontané
Réponse de Smart Cover
Hi Louise,
Thank you for sharing your experience! We’re glad to hear that booking your annual boiler service was easy and that the engineer completed the job efficiently.
Best regards,
The Smart Cover Team
Still waiting
I contacted Smart Cover at 12 noon today to report that we had a blocked toilet. I stated that we had only one toilet in the house and that my wife and I are pensioners.
The operator insisted that we pay 3 months premiums in advance before taking our claim. We thus paid the additional money and told an engineer will call us when they are on there way.
Well it's nearly 11 o'clock at night and not a word from the company.
I've rang their 24/7 helpline on 03333449247 on numerous occasions and all we get is a recorded message saying that they are busy and leave a message. We we did leave many messages but still no one calls back.
We have paid our monthly premiums in good faith but have been so let down.
We don't have any family or friends nearby by to use their toilets.
What are we supposed to do?
Please can someone help us?
1 octobre 2025
Avis spontané
Réponse de Smart Cover
Dear Terence Coakley,
We’re pleased to confirm that the issue reported on 1st October was fully resolved by 2nd October. We apologise for the initial difficulty in reaching our helpline and completely understand how stressful the situation was.
As soon as we became aware of the problem, our team escalated the matter internally, arranged immediate assistance, and ensured continuous updates until the repair was completed. This approach reflects how we handle all urgent claims — prioritising customer safety and satisfaction while addressing issues promptly.
Best regards,
The Smart Cover Team
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