Smart Cover Avis 

Very professional
Knows his job very well polite and considerate. David in the office was understanding and very prompt in trying to resolve the issue. All promises kept.
My grateful thanks to everyone at Smart Cover👍🏿🙏🏿

Good quick efficient service. They came within a few days and the phone service was good too. Thanks to all including Katherine Hayes

Awful experience, they don't tell you when your boiler service is due (but you've been paying them all year for boiler cover!). You have to keep track yourself. You phone them to say your boiler service is due. They then take many weeks to arrange said service. But they don't keep you updated.
When my engineer appointment was finally arranged the engineer kept changing his arrival time, on the day. I work full-time & the last minute changes were hugely inconvenient. He then turned up 2 hrs earlier than he said after several changes. Turns out it wasn't the engineer himself that turned up but his mate. Also an engineer (so he said) but how am I supposed to know?! I complained to both engineers. The engineer who was supposed to come reacted extremely rude (implying that 2 hrs early is close enough to his ETA). I complained to Smart Cover but they didn't care. They said I'd received the boiler service I'd asked for. Their engineers' rudeness, their sheer lack of communication & the audacity of sending your mates doesn't bother Smart Cover. I shall never ever use them again.

Always quickly and efficiently.
The engineers are professional and approachable.
So far only positives outcomes from my end.
Apart from that, it covers a vast range of services.

I was satisfied with the service I received from David. Many thanks.

David who attended my call to sort the Boiler issue, was really friendly and knowledgeable about Boilers and knew exactly what needs to be done. Sorted to arrange for an engineer as soon as possible. Also he advised when the annual service need to be done next and when to book it. Very helpful. I will be happy to renew the cover next year again.

Smart cover have so far been difficult to pin down. I took out my policy on 3rd October & requested & paid for a boiler service. I'm still waiting for it. Last week I chased the issue up again for the 3rd time & was asked to find an engineer myself & they would cover the cost up to a certain value. I haven't had success at finding a local engineer though I've made numerous calls. Anyone willing to do the service has a long waiting list. When I rang Smartcover again today to update them & ask them how long it will take them to find an engineer I was given a different number to ring, for a company called Assuranty. When I rang that number Assuranty said they have no connection with Smartcover. So I had to go through Smartcovers automated system & queue again to speak to someone. They told me my order for a boiler service had been put on hold as they were relying on me to find someone. So time consuming & frustrating. David, the last phone operator, was understanding & helpful. He asked me to leave this review.

David was very helpful and organized a drain company to attend the same day to clear the sewage overflow in my garden, great result thanks.

Very good service from Smart Cover right from start of the electrical breakdown till, everything was sorted

We had an engineer this morning to service our boiler , his name is Zak and what a fantastic person he was . Done his best . I am very happy about his job and must recommend him .

Dealt with in a very efficient helpful timely way by Katherine

Thankyou David Williams (Customer Service) for a smooth, stress-free cancellation of my policy.
Usually you get pressured into staying and not cancelling which has put me off ever using a company again.
David was very easy to talk to and understand.
Thankyou !
Julie Bannister

Kathrine seemlessly organised my boiler servicing so that it occurred during a scheduled repair. It saved me a day off work.

Katherine was supportive and professional throughout my claim.

Logged leakage problem on Thursday and fixed by the following Thursday. Kept informed and engineer did his job. All good

Very helpful KATHERINE HAYES I’m very satisfied the way she delt with my claim

David Williams was an excellent

I’ve been paying monthly for a SmartCover service plan that’s supposed to cover my washing machine and tumble dryer. When my washing machine broke down recently, I called to arrange a repair — only to be told that they couldn’t help because the washing machine they have on their system isn’t the one I actually own.

That’s because SmartCover replaced my original machine in 2022 after several failed repair attempts, but they never updated their records. Now, they’ve lost the paperwork and are refusing to honour my cover unless I can somehow “prove” that the replacement was supplied by them — which is absurd, because it was their own contractor who delivered it.

I’ve provided the email confirming that a replacement was approved, yet they continue to deny responsibility. Their customer service team have been rude, repeatedly spoken over me, and treated me like I’m trying to cheat the system, when the fault is entirely theirs.

I’ve paid my premiums faithfully for years, but the moment I need help, I’m stonewalled. I’ve now had to raise a formal complaint and am preparing to escalate to the Financial Ombudsman Service.

If you’re thinking about taking out a plan with SmartCover, don’t — the cover is worthless if they can just lose their records and refuse service.
PLEASE NOTE, I DO NOT EVEN GIVE THEM 1 STAR!!!! It kills me to select the one star option but that is the lowest one available.

I spoke to David Williams and he was very helpful .
Signed a policy today and very happy with the service

David Williams was very helpful. The people i spoke with over previous days were not helpful in fact they were very demanding. Today David was explanatory and helpful. Thankyou..🙂