I called a few places for storing our newborns cells. Smartcells were quick to answer the phone and explain everything quickly. Once we bought the package they were quick to sort out collection with t... Voir plus
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Lisez les avis des autres
The process of purchasing the Smart Cells was really easy and straight forward. The communication between us and the phlebotomist that they have arranged was very helpful. Our collection was delivered... Voir plus
L'entreprise a répondu
Amazing experience and seamless! On the day we didn’t need to worry about anything and they kept in touch on time and everything was very professional. Even following up after they were prompt with re... Voir plus
L'entreprise a répondu
We used Smart Cells for our baby girl's cord blood collection. The process was very easy and straightforward and we didn't need to worry about anything while we were at the hospital. Everything progre... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Laboratoire d'analyse médicale
- Centre de diagnostic
- Fournisseur d'équpement médical
- Magasin de matériel médical
Écrit par l'entreprise
Smart Cells is the UK's first umbilical cord blood stem cell storage company. Since 2001 we have been safely and successfully collecting & storing stem cells.
Coordonnées de contact
Horton Close, UB7 8EW, West Drayton, Royaume-Uni
- smartcells.com
4,7
Excellent
64 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Newborns stem cell storage
I called a few places for storing our newborns cells. Smartcells were quick to answer the phone and explain everything quickly. Once we bought the package they were quick to sort out collection with the appropriate people to be at the hospital on time. All very smooth and they have regular sales.
20 mars 2026
Avis spontané
Recommending
The process of purchasing the Smart Cells was really easy and straight forward. The communication between us and the phlebotomist that they have arranged was very helpful. Our collection was delivered and stored on the next day.
24 mars 2026
Avis spontané
Réponse : Smart Cells
Thank you so much for your kind feedback!
Providing a seamless and reassuring experience is very important to us, so your comments mean a lot. If you ever have any questions or need further support, we’re always here to help.
Thanks again for choosing us!
Very straightforward process and kept…
Very straightforward process and kept very updated throughout.
Would be happy to receive email / text updates after the collection instead of calls given the early stages of parenting!
17 mars 2026
Avis spontané
Réponse : Smart Cells
Thank you very much for your kind review.
We’re so pleased to hear that you found the process straightforward and that you felt well updated throughout.
We also really appreciate your feedback regarding communication after collection — that’s very helpful, and we completely understand how valuable flexibility can be in those early stages of parenting. We’ll be sure to take this on board.
Thank you again for choosing Smart Cells, and if you ever need anything further, we’re always here to help.
Everything went really well from start…
Everything went really well from start to finish. The whole process was very well organised, and everything was completed on time as promised. Communication was clear throughout, and the team made the experience smooth and stress-free.
Overall, a very professional service — highly recommend.
6 mars 2026
Avis spontané
Réponse : Smart Cells
Thank you so much for your kind review.
We’re delighted to hear that everything went smoothly and that you found the process well organised.
Your feedback means a lot to us, and we truly appreciate you choosing Smart Cells.
If you ever need anything in the future, please don’t hesitate to get in touch.
Very easy and straightforward experience
We used Smart Cells for our baby girl's cord blood collection. The process was very easy and straightforward and we didn't need to worry about anything while we were at the hospital. Everything progressed as planned.
16 mars 2026
Avis spontané
Réponse : Smart Cells
Thank you so much for your lovely review.
We’re delighted to hear that everything went smoothly during such an important time. It’s great to know you were able to focus on your baby girl without any added worry.
If you ever need anything in the future, we’re always here to help.
Helpful communication and smooth service
The communication with the customer / sales team was really helpful to make an informed decision. Their patience and accomodation to our needs was much appreciated, and our experience with the phlebotomist was just perfect. We are happy with the service so far.
6 mars 2026
Avis spontané
Réponse : Smart Cells
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that our team was able to support you through your decision and that you felt well looked after throughout the process. It’s especially lovely to know that your experience with the phlebotomist was a positive one.
If you ever need anything further, please don’t hesitate to get in touch.
Amazing experience and seamless
Amazing experience and seamless! On the day we didn’t need to worry about anything and they kept in touch on time and everything was very professional. Even following up after they were prompt with results as to what we collected and how. In the hospital the lady was very helpful and reassuring and working with our hospital midwives well.
6 mars 2026
Avis spontané
Réponse : Smart Cells
Thank you so much for your wonderful feedback. We’re delighted to hear that your experience with us was smooth and reassuring from start to finish. Wishing you and your family all the very best, and thank you again for choosing Smart Cells.
Mei our phlebotomist was fantastic and…
Mei our phlebotomist was fantastic and so patient.
17 février 2026
Avis spontané
Réponse : Smart Cells
Thank you so much for your kind feedback. We’re delighted to hear that Mei provided such a fantastic experience and took great care of you. We’ll be sure to pass on your lovely comments to her – she’ll be very pleased to hear them. Wishing you and your family all the very best.
Good level of technical information…
Good level of technical information given in response to queries before booking. Kit arrived promptly (although DHL courier communication re delivery was poor) and process of allocating phlebotomist and collecting kit after cell harvesting was seamless. Very good all round, would recommend.
23 février 2026
Avis spontané
Réponse : Smart Cells
Thank you for your feedback! We’re glad to hear that the information we provided before booking was helpful and that the collection process went smoothly. We appreciate your note about the DHL courier communication and will take it on board as we continue to improve the service.
It’s wonderful to know you would recommend us — thank you for trusting Smart Cells with such an important process.
Impressed from start to finish
We were impressed by the timely and thorough communication given by the sales team upon initial enquiry who gave detailed and bespoke answers to some very specific questions that we had. We were also extremely pleased with the phlebotomist organised by Smart Cells, who kept in touch with us in the run up to the birth and managed to collect a suitable sample for storage. We were able to organise the service less than two weeks before the due date, and the whole process was far less stressful on the day than we had anticipated for this type of complex and important service. Thank you Smart Cells team.
18 février 2026
Avis spontané
Réponse : Smart Cells
Thank you so much for your kind words! We’re thrilled to hear that our sales team was able to provide clear and detailed guidance, and that the phlebotomist made the collection process smooth and stress-free for you.
It’s wonderful that everything came together in such a short time before your baby’s arrival — we know how important these moments are, and we’re delighted we could make the experience easier for you.
We really appreciate you taking the time to share your experience, and we wish you and your little one all the very best.
I had a very smooth experience
I had a very smooth experience. Team was super responsive and provide high quality service
23 février 2026
Avis spontané
Réponse : Smart Cells
Thank you so much for your kind words. We’re delighted to hear you had a smooth experience and found our team responsive and supportive. Providing high-quality service and peace of mind to families is always our priority. We truly appreciate you choosing us.
We used Smartcells to store our LOs…
We used Smartcells to store our LOs cord blood and tissue, the process was smooth and woth clear instructions, we were happy with the servie. Thank you
12 février 2026
Avis spontané
Réponse : Smart Cells
Thank you so much for your kind words and for trusting Smart Cells to store your little one’s cord blood and tissue.
We’re delighted to hear that you found the process smooth and the instructions clear — that’s exactly the experience we aim to provide for every family.
It truly means a lot to us that you chose our service, and we’re grateful for your feedback. If you ever have any questions in the future, our team is always here to help.
Wishing you and your family all the very best
Dawn was a very good communicator and…
Dawn was a very good communicator and arrived in plenty of time. She was very friendly & made us feel comfortable
22 janvier 2026
Avis spontané
Réponse : Smart Cells
Thank you so much for taking the time to share your experience. We’re really happy to hear that Dawn was friendly, punctual, and helped you feel comfortable — that’s exactly the level of care we aim to provide. We’ll be sure to pass along your kind words to her. Wishing you all the best!
It's my second time to use smart cells
It's my second time to use smart cells. My son and my daughter's cord blood stored with smart cells.
The staffs are brilliant service, explain all the details for me very clearly.
Amazing job! I will recommend to all the my friends who needed.
27 janvier 2026
Avis spontané
Réponse : Smart Cells
Thank you so much for choosing Smart Cells again and for trusting us with both your son’s and daughter’s cord blood. We’re delighted to hear that our team explained everything clearly and provided the level of service you expected. Your recommendation truly means a lot to us — thank you for your kind words and continued support!
Everything went very smoothly
Everything went very smoothly. Very happy with the service.
23 janvier 2026
Avis spontané
Réponse : Smart Cells
Thank you for your kind words! We’re thrilled to hear everything went smoothly and that you’re happy with our service.
Our experience with the Smart Cells …
Our experience with the Smart Cells service was exceptional from start to finish. The team communicated promptly and clearly before the birth, ensuring we had the collection kit and detailed instructions well in advance. Everything felt well-organised, which gave us confidence heading into delivery.
A standout part of the experience was the phlebotomist’s professionalism and care, both before and during the collection of the placenta and cord blood. They arrived promptly, explained each step with great clarity, and handled the procedure with sensitivity and precision. Their calm approach made what could have been a stressful moment feel completely seamless.
The service continued to impress after the birth. We received timely updates confirming the safe delivery, processing results and provide clarifications to our questions, and secure storage of the cord blood sample. It was reassuring to know exactly what was happening at every stage.
While the cost is significant, the quality of care, attention to detail, and peace of mind make it an excellent investment in our child’s future health options. Overall, I’d highly recommend this service, especially for parents who value professionalism, empathy, and medical accuracy during such an important moment.
20 janvier 2026
Avis spontané
Réponse : Smart Cells
We’re so grateful for your detailed feedback! It’s fantastic to know that from pre-birth preparation to collection, processing, and storage, everything felt seamless and well-organized. Our team strives to make a potentially stressful process as clear and supportive as possible, and it’s rewarding to hear that this gave you confidence and peace of mind.
Happy with their services
31 décembre 2025
Avis spontané
Réponse : Smart Cells
Thanks for sharing! We’re delighted you had a positive experience with our services.
Easy
Easy, straightforward stress free process that’s secured both of our children’s future
19 janvier 2026
Avis spontané
Réponse : Smart Cells
We really appreciate your kind words! It’s wonderful to hear that the process was straightforward and that we could provide peace of mind for your family.
Really great experience
Really great experience, always responding to emails and messages and made me feel very at ease
20 janvier 2026
Avis spontané
Réponse : Smart Cells
Thank you so much for your kind words! We’re delighted to hear that our team made you feel at ease and that our communication met your expectations. We truly appreciate your support!
Réponse : Smart Cells
Thank you so much for your recommendation! We’re thrilled to hear you had a great experience and really appreciate your support.
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