Look we had an issue that was identified by the system, and the follow up was fantastic . To understand that our electrician accidentally put the CT clap upside down, it was picked up by Alpha ESS an... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We were really reluctant in the beginning but once we met Luke our concerns were gone. Luke explained everything in a way we undersood and listened to us with kindness and showed a real passion for hi... Voir plus
Staff were very friendly, patient supportive of and with me as I am technology challenged. Smart energy staff kept in contact with emails checking how things were going and helped with problem solving... Voir plus
5*’s for Smart Energy. Seamless process from start to finish. The staff and systems online all delivered. I was reticent to commit to solar and home batteries but when I saw the overwhelming revie... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Smart Energy was founded on a commitment to provide Australians quality energy solutions and exceptional customer care. We’re focused on empowering Australian households with reliable, sustainable energy solutions that deliver lasting impact for both customers and the planet.
Coordonnées de contact
10 Brigantine Street, 2481, Byron Bay, Australie
- 1300 133 055
- support@smartenergy.co
- smartenergy.co
4,7
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Communication with customers
10 août 2026
Avis spontané
The installers were friendly
The installers were friendly but professional and Anthony showed me what to do in case of an electrical outage.
6 août 2026
Avis spontané
Smart Energy call back to check
Smart Energy call back to check on your experience and are willing to help with any concerns you may have or problems post installation, even if it does not pertain to their installation. We are very happy with our battery.
19 février 2026
Avis spontané
They fixed my issue easily and where…
They fixed my issue easily and where very helpful
6 août 2026
Avis spontané
Smart Energy - Absolutely great company
Absolutely great company. I’ve been with Smart Energy for 6 years and they are brilliant. Regular communication to check in and notify of offers to keep my solar and battery set up functioning at its best.
Eric goes above and beyond. He set up contacts with a provider, as well as emailing all the info on my set up.
So glad I chose this company all those years back, I’ve saved a fortune and haven’t paid an electricity bill since. Customer service ⭐️⭐️⭐️⭐️⭐️
Knowledge ⭐️⭐️⭐️⭐️⭐️
Support ⭐️⭐️⭐️⭐️⭐️
6 août 2026
Avis spontané
They give great feedback if your in…
They give great feedback if your in need of help. Very happy with them. :)
6 août 2026
Avis spontané
The sales process and particularly…
The sales process and particularly dealing with Nathan was fantastic. He followed up always returning calls promptly and went the extra mile on all occasions. We had quite a bit of difficulty with the install team and Nathan stepped in to try and resolve the issues. We are happy with the end product- it’s just a shame that we had so much difficulty with the installers particularly Zac but i reiterate that Nathan went above and beyond to get the issues sorted
2 mars 2026
Avis spontané
Installers where very helpful in…
Installers where very helpful in explaining everything to us and made sure we understood how to use the app
4 août 2026
Avis spontané
The company what installed the battery…
The company what installed the battery was really good and explained how in all works and setup my phone with the app for monitoring the power.
4 août 2026
Avis spontané
Lovely people, poor workmanship.
Lovely people. Rotten service.
Did the job and discovered:
1) My EV charger was disconnected in the power box,
2) $18,000 and I still get power bills, WT?
3) Only half the house wired to use the battery (one circuit), so during a blackout only half the house had power.
5 août 2025
Avis spontané
Réponse de Smart Energy
Hi,
I appreciate you taking the time to leave us a review and voicing your concerns.
Your entire house is always wired into the battery, however the entire house cannot be placed on the backup supply circuit.
This does not mean that only half of your house can use the battery as suggested, we have to install our backup supply systems in line with Australian Wiring Standards and Electrical Compliance Standards. Meaning that only the essentials can be wired into the backup circuit to prevent circuit over load and potential power loss.
Regarding the EV charger, please call in on 1300 133 055 and ask for me directly. I will have this issue rectified ASAP.
In terms of the bills, there are a few factors that can prevent total bill elimination especially in winter. We will be more than happy to investigate and analyse your bills to identify what could be preventing maximised savings.
To summarise, please call in and ask for me and I will do as much as possible to resolve your issues and offer some advice moving forward.
I look forward to assisting your problems.
Thanks,
Jack - Smart Energy
Smart Energy Solar Energy System
All of the Smart Energy staff involved in the various stages - sales, finance, installation and follow-up - were friendly, courteous, efficient and helpful. They were happy to take our many questions and they were patient, respectful and understanding in giving their answers. We are very happy with our new system - solar panels, inverter and solar battery - and look forward to effective energy supply with a back-up option for evenings and during general supply outages. It also sets us up nicely for the possibility of changing to an electric vehicle in the future.
3 août 2026
Avis spontané
They solved the issues friendly helpful…
They solved the issues friendly helpful staff
22 juillet 2026
Avis spontané
The sales member that sold us the solar…
The sales member that sold us the solar was very professional and made sure we understood everything before signing. He made it easy too. The team tht i spoke to over the phone were helpful also and professional.
5 août 2026
Avis spontané
It was great experience with the smart…
It was great experience with the smart energy team and technicians
5 août 2026
Avis spontané
Excellent customer service
The Smart Energy Team communicated clearly every step of the way, and excellent follow-up post install.
5 août 2026
Avis spontané
Smart Energy Battery
Very helpful initial contact and deal making period, and regular follow up.
18 décembre 2025
Avis spontané
Having Eric look after me from the…
Having Eric look after me from the beginning made things so much easier. I had a few issues getting the interest free loan approved. Eric was always there to help. He’s a true professional an ever aspect of his job. Without him I don’t think it would’ve happened.
The installation team did a professional job from start to finish everything explained and job left spotless couldn’t be happier.
Eric and installation crew are a credit to you company
Thank you
Bruce Burley
31 juillet 2026
Avis spontané
SmartEnergy Illinois - Tripled My Energy Costs - Total Scammers
I switched from ComEd in Illinois to SmartEnergy (Chicago IL) and my costs tripled. They offered a $100 rebate to switch to them, but I never received anything, even though I've called dozens of times.
If you want to cancel, you have to call SmartEnergy directly - you cannot cancel on their website! You must receive a confirmation number from them to confirm cancellation. They refuse to send you a cancellation email.
If you still cannot cancel (it can take 1 to 2 billing cycles) call the ITC and request a forced cancellation.
The Better Business Bureau gives SmartEnergy Illinois an "F" rating.
29 juillet 2026
Avis spontané
Réponse de Smart Energy
Hi Deborah, looks like you've left this on the wrong company's page! We are an Australian company and aren't affiliated with the US business you're looking for. If you remove this and post it on the US company's page, they should be able to help you. Thanks, Lily
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.