Smart Energy Avis 

Good professional advice and service

We had a blackout the day after the installation, we were the only house in the street with lights.

Kian made the whole purchase very easy and never tried to pressure us into a sale. He genuinely cared about the product and he definitely deserves a raise

The representative had a vast knowledge of the product.
He explained about the advantages and size of battery that we required.
However, the original installation position was not suitable as clearances were impeached and a new site was selected. This meant a new installation date.
The installer was excellent and friendly.

Do yourself a favor & bypass this lot.
Not even going to waste my time.
You've been warned.

The staff's knowlegde of the product and the best place to install the battery as well as once installed checking to see all is working correctly. Then a followup with a reminder of what i needed to do to ensure i get the most out of the product was really appreciated.

Everything from purchasing to fitting.
Support communication has been quick, polite and efficient.

Great service from the team. Installation was carried out professionally & was done in a day. Very happy with the service.

From the time the the Gentleman arrived to promote Smart energy Batteries to sitting with Sales rep in the appointment to explain what would be best for my usage, to Installation, it was done very quickly, very Professionally, staff, Electricans and Customer service were very helpful, the installation looks amazing tidy and the boys cleaned up after themselves, would highly recommend 😀 bigthankyou Martin , Julian, Matt and Lachlan and Office staff.

SmartEnergy are 'overservers'...a rare thing in this day and age. Their team are constantly checking on your consumer experience and whether there may be ways they can enhance your service. It is quite refreshing.

Endless patience with me! Staff are very understanding and brilliant service which eased my mind and made things easier for me

Lack of communication and reliance on AI meant after 4 months of waiting I cancelled. Unable to speak with a qualified human about changes to layout and output and the difficulty in contacting any person convinced me they would not be able to service the installation.
I am in Australia.

They always got back to me quickly with any queries and their communications team are really helpful and friendly.
We got solar power panels from them a few years ago and when they contacted us to get a battery we said yes as felt could trust them to do a good job which they did.

After install service. I had a second full period bill analysed to make sure of my service provider setting via the smart meter. Still 80-100% self sufficient

Fast efficient service. Professional work. Flexible to cover my needs.

Exceptional support both technical and logistical from Chris. Very knowledgeable and friendly.

Smart Energy has been the most efficient,knowledgeable & hrlpful with all the products I have gone with,solar panels,battery, heat pimp& now the hydro flow water which keeps all y water clean as a whistle,for drinking,bathing,washing it filters all water coming into my home,what a great product smart Energy!!thankuou for getting me going & i recommend going with this company they are the best on price&everyone speaks so you can understand.

1/7 this year l had to help with the connection of the wifi for the Battery. l was SO nervous about this..and a bit annoyed too l was! (After all the money l had paid to have this installed..WHY did I have to do some of the work.)
But l need not have been nervous!! As l got this patient and supportive young girl Molly who took me thru it all.. so l calmed down and we got there! YAY… YOU ROCK Molly!!

Over all experience was great. The people I dealt with were polite and friendly, the installation went smoothly

It was a very easy experience for us, from seeing Rob NETTLE who explained how the battery worked and all it's benefits and having it installed was only 2 week's with no hassle or problem's. Rob was very informative and very friendly, now I am looking forward to seeing how it work's and if it saves us money, then we will be VERY happy.
Thank You
Smart Energy

I’ve had multiple interactions with Smart Energy for solar, battery, and now a hot water heat pump. Every experience has been positive, professional, and easy from start to finish. Highly recommend.