Snap Fitness UK & IE Avis 

Since Courtney has been in charge the gym feels so much better! The staff feel really cohesive, the energy is lovely and there’s a real community vibe. I thoroughly look forward to my sessions and as someone who used to be very anxious coming into the gym, I’m very grateful for the positivity and approachability of the current staff! I love that they’ve been coming around the gym floor and checking in. Jess and Conner have been here forever and are clearly very knowledgable and helpful too!

Recently joined (3 weeks) , not as large as some gyms and I actually find that better, you can always get the classes you want and use the equipment no waiting and not overcrowded, place is clean and tidy and has great equipment.

Personally, I joined for the spin classes along with the option for the others and was given a corporate membership for running a business, great incentive.

Spin classes are great, as with any new group, both members and instructors we all start at the beginning and level up as we get in to it and get to know each other

So far so good, I would like to see more spin classes on offer because once I get back in to it, I like to be able to go 3-4 times a week with an instructor. However there is the option to do virtual I just prefer instructor led classes

Paul the Manager doing a great job

Loving Christine as the spin instructor and looking forward to getting back in to Emma’s classes, did hers at a previous gym

Keep up the good work guys

Spacious gym with excellent facilities, friendly staff and top equipment. 24/7 access is a game changer.

Staff welcoming. Gym air conditioned, clean, spacious.
Equipment that I needed to use was clearly explained, although I will ask again for reminders.

Nice Gym and the staff are very friendly

Great gym amazing staff

I’ve been using the local council run Gym across the road for the last couple of years. I’ve had enough of the broken lockers, Warm/Cold showers, gym equipment constantly “Out of Order” for weeks before they get repaired. I spoke to the people at Snap Fitness Eltham I had 1 hour free trial , I enjoyed decided to join Snap Fitness instantly. I now leave my Gym happy, relaxed, and ready for the day instead of stressed , fed up and disappointed. Oh and it’s actually cheaper at Snap Fitness too Win Win. The staff in Snap Eltham are very polite professional and informative. The gym is always cool & clean

I really love this gym in Wallington! The facility is always clean and well-organized, and the atmosphere is very friendly. The members are helpful, making it a great place to work out. I especially appreciate how impeccably clean the changing rooms and restrooms are—that is a major reason why I enjoy coming here. I highly recommend it!

Took me a while to get into the gym but its great to see all the different machines and equipment that Im excited to get using.
In signing up Ryan and Jordan were great. It was quick and easy to sign up and their kind presence and light hearted banter set the tone to the gym.

I had a booking with Mike for fitness plan, Mike was prompt and gave me a wealth of information.
Mike was very knowledgeable and explained everything well.
I felt very welcome, all staff are polite and approachable

The staff and general friendliness if the gym.
Always welcoming and at times fun.
Love it

Good customer service

Andover Snap My PT instructor Harriet is just the best, she knew exactly what I wanted to achieve & gave me a plan, I can honestly say I now love going to the gym

Sarah was great and did everything I ask for and her instructions were clear I am looking forward to getting started now

The staff are really friendly

I joined expecting a professional gym environment but was left thoroughly disappointed.

The gym itself is often dirty, particularly the shower areas, which regularly look like they’ve been forgotten about. The lack of proper changing facilities is also a major inconvenience for anyone attending before or after work.

Equipment maintenance appears to be an afterthought. Machines are frequently out of order or faulty, sometimes for extended periods, leaving members paying full membership fees for a reduced service.

The staff are generally unhelpful and don’t seem to have the fitness knowledge or qualifications you’d expect from people working in a gym. Asking for assistance often feels like you’re interrupting them rather than them doing their job.

The biggest issue, however, is the management. There seems to be far more focus on socialising than actually running the facility. Member concerns are ignored, maintenance is slow, standards are slipping, and professionalism is severely lacking.

To make matters worse, there is regularly a dog in the office and gym area. While I have nothing against dogs, a gym should be focused on cleanliness, hygiene, and member experience. Seeing a dog wandering around while basic gym issues remain unresolved says a lot about where management’s priorities lie.

Overall, this gym feels poorly managed, poorly maintained, and lacking the professionalism expected from a national fitness chain. There are far better gyms in Maidstone offering cleaner facilities, better equipment, and management that actually appears interested in running a gym rather than treating it as a social club.

Gym isn’t just about the physical achievements, it’s also what you get from it mentally. I want to say what a tantastic team they have, welcoming environment & you get a great sense of community within the Snap Fitness Gym in Ashford (Kent). Highly recommend Snap Fitness particularly the team in Ashford.

I really like the gym and all facilities. Classes are satisfying expecially yoga and plates . I am happy to find right place to be shaped