Snap-on Tools Avis 

I expected high quality and got a defective electric ratchet. Not knowing how theyre supposed to perform i assumed it was just sluggish. Eventually the tool guy exchanged it for a loaner. 2 weeks go by and my tool is on back order. This is not high quality. I asjed for a refund and got back half my money. I will NEVER buy snap off again

over the years I’ve spent thousands & thousands on snap on tools now I work in a different garage with a different snap on guy I’ve asked him to replace my broken socket It’s obvious that he’s just fobbing me off saying that he hasn’t got one making me feel because I’ve not bought anything from him he’s not going honour the lifetime warranty

Been buying snap-on tools for around 30 years .Recently you order tools from tool truck you might get them in 2 months . Stops at shop next door to sell tools and collect money from them but not my shop by the time you notice him he out of parking lot so you can't pay them been 2 weeks now just waiting on him to come and say he's repo tools cause of payments going to pay him off and never buy another snap on tool again very dissatisfied with this company . Snap on tool truck is operated by Clint Aleshire

Clint Aleshire misrepresented the price of a tool chest. Will not take it back. Have had it one week never used. Trying to make me pay 5000 to take back.
Very unreasonable. Would NEVER recommend purchasing anything from his truck! He is a liar and a con artist!!

OK if you want (an expensive) ratchet or spanner, but don’t touch their Sun diagnostics equipment. Not a day goes by without ours failing, and the service engineers just don’t seem to care.

ive had a tool chest on order for going on 7 months was supposed to have it after 3 months but was told it was ordered wrong they are giving me the run around avoiding calls and no straight answer wish i could give it a negative 10 but wont let me very unsatisfied been a customer for over 20 years they lost my business will never buy again

I am a student with the sep program and I purchased tools . after I received the tools and a lot of them where in non working condition, chrome scraped off those expensive wrenches, grease built up from use, hammer came all cracked on the face of the deadblow soft, screw driver came broke already the Philips side warped, you know all of this when I bought 12k in tools from them, It is a hassle for a student to warranty anything my so called snap on guy we got to go through is very unprofessional rarely answers the phone or email , customer service for students is a complete run around. they tell you there's nothing they can do I have to go through a person who is difficult to get a hold of. Come on snap on get your shirt together, yeah us students are rookies but we still deserve some professionalism for those type of prices. Won't be buying anything from snap on until you people send me my screw driver that I warrantied but never got back and can't get ahold of no one. Us students use these tools to learn with, we can't learn if you all can't send us are tools back from warranty, also please look into who is sending used tools. I wasn't even proud to show anyone due to the condition I received my tools in. I took the time out hoping maybe someone who cares about snap on can correct these issues I shouldn't receive wrenches were copper is showing everywhere, some have welds that make that wrench useless. I payed a lot of money to be treated like this.

Poor quality if your a heavy haulage mechanic, overpriced, the 18v batteries are weak. The representative only come round on payday so they can collect the bag full of cash and pee off for another 3 weeks. God forbid your tools break ie 1/2 inch air gun £185 to be sent away for repair which will take months. I'm done with them switching to milwaukee for my battery kit they are far superior. Don't waste your money.

It’s sad when you see snap on truck pass, but will not come and service you because you will not spend a certain amount of money with them. I’ve been faithful for 20 years to snap on tools I will not purchase another tool from them

Quality tools but way overpriced, your better off calling a mugger and handing them your wallet. Snap on is a gaggle of pirates.

The rep is very nice and professional but the tools are very overpriced and the quality of cordless tools such as the 1/2 inch drive 18v impact it not good.

This review is regarding the Snap-On CT8850. This tool is a ½ inch drive impact driver used for removing rusty, seized bolts. It is a pretty hefty tool but Snap-On did a great job manufacturing it and removing any unnecessary weight. It is not a heavy tool but it can take on heavy tasks. The battery it uses is an 18 volt 4.0 mah or 5.0 mah battery and it lasts a long time. I just bought one a while ago and it is still on its first charge after a lot of use. The main shaft is at an angle above the handle plane in case you need to take off wheel lug nuts and the tool can't fit because it's being blocked by the wheel. Snap-On fixed that when they produced this tool. It is an amazing idea that improved the ease of use tremendously. The material is made out of a tough rubber and a heavy plastic. The rubber parts include the handle, making it comfortable to hold, and some parts of the shell. The heavy plastic makes up most of the shell which makes it feel very durable. I have been needing an impact driver for a long time and I was skeptical at first when purchasing because Snap-On’s products are a little pricier than other companies like Matco, Milwaukee, and Dewalt, but this tool was well worth it and Snap-On and Milwaukee tools will always be my personal preference. I believe they make the most durable, and effective tools in the trade. This tool has helped me with really tough tasks like over torqued tractor lug nuts to crankshaft bolts; it takes the bolts right off without a problem. Well done Snap-On!

Customer support is thick. I've asked the same simple question three times now and have gotten three different non-answers from three different people in the same email chain. Their electronic torque wrench has a poor battery compartment design that loses contact during the torque process. So I'm asking for the maximum safe operating voltage of the internal circuit. First response "I do not show we carry a battery pack for this item. Unfortunately if this unit has been modified in any way we can not direct you on what can be used." Second response "I apologize, we would only be able to inquire about the voltage with the original battery pack in this. I do show this can be sent into our repair center with a $125.00 flat rate repair cost. Is this something you would like to do? If so, please advise your full address, phone number and where the tool was purchased to get a warranty started for you." Only there is no battery pack, this wrench operates on 3 AA batteries. Third response "Per our engineer, it’s not an insulated TW so we don’t typically test it on energized circuits." My question? "What is the maximum voltage the circuit inside the torque wrench can operate at safely? If you can't answer, forward my query to an engineer or someone who can."

Impossible to get any kind of customer support. I've been a long time customer 10+ years. And the quality of the tools has gone down significantly. No longer truly made in America. It's all Chinese garbage now. You're better off buying harbor freight tools, at least their customer service is willing to help. And forget trying to order anything your rep doesn't have on the truck. 6+ months. Good thing I don't make a living with these tools. Oh wait. I do. Or did. Can't make money without the tools. Can't pay snap on without the money. I will never buy anything from snap on again.

I am service manager at Toyota. Snap on sold me a defective $20K tire machine. My techs broke multiple rims and damaged tires. Had snap on rep come out and train my techs on how to use it: the tech they sent broke a tire and rim (my employees). Snap on refused to pay for it or acknowledge the defect in the machine. Ted our area rep was a D*** about it the whole time and refused to help. The tech from snap on that broke it came out and offered me his own money to pay for it. Did not take it but appreciated the gesture. Snap on is no longer welcome in any of my groups 5 dealerships. Unbelievable. I hope snap
On sees this and when you do email me. I am located in Boston metro.

I am only giving this a 1 star because I can't give it a zero. I have been a long time customer of snap-on and when my account was finally paid off snap-on continued to run my payment. When I finally found this and that my account was paid off all they could tell me was we will refund it but it is going to take about a month in half or longer to get the full amount back. Customer service is terrible inwould not recommend snap-on anymore. Cornwell and other brands have better customer service

The snap on is not good company to thrust. I am the mechanic I do spend over $250000 of my tools and my equipment And snap on company they don't care about customer service they take the money and leave the customer alone without any help after selling their product Their customer service they not help about anything.
if you want to spend your money they're very friendly but after selling your stuff they do not help anything. For their service If you call and complain they make you wait for 2 weeks and then they say your case is close Without any answer
My name is Shawn, my cell phone number 703 774-8881 for more information feel free and call me

I am from England and have only bought one tool and it will be the last.
I had to give my email address to them and ever since I have been receiving approx 20-30 spam emails from all sorts of companies every day for the last few years.
DO NOT GIVE YOUR EMAIL ADDRESS !!!!!!

So I've had Brian Smith the vendor for kingston and the surrounding areas. He has been nothing but amazing from the time I met him till today, where I still deal with him. My credit wasn't that great he went out of his way to make sure I got nothing but the best interest and so forth for my credit. My credit is now 700 Thanks to snap on and Brian Smith. Hands down the best vendor I have ever delt with he's honest, fair, friendly, extremely intelligent when it comes to every aspect about snap on and how he deals with his customer. I got another job where he doesn't go, but I've delt with him for so long I told him that when he gets to his stop that's closest to where I will be working that I will take a lunch to go meet him. I wish nothing but the best for Him and his family and his serious awesome peterbuilt snap on truck!!

My son who was an car audio technician had been buying Snap On for the past 5 years. He passed away on Nov 10 this year. He died at 11am. At 6 pm that day the Snap On truck owner seized his entire tool box plus personal items. Without even a phone call to his family. They’re now holding them demanding payment or the tools are resold. So basically you’re just renting the tools as when you die they take them back.
He refuses to even show me an inventory or what was taken and a lot of it wasn’t even snap on that he basically stole while I was still in shock of my sons death.
DO NOT GIVE THESE PEOPLE YOUR MONEY.