Snap-on Tools Avis 

Where do I start… I’ve been in the trade more than 15 years and have purchased well over $100k in snap on tools. The quality has dropped off considerably over the years. Most recently I had a couple tools I purchased one a butane soldering iron which on to my second one will not work out of the box and my dealer explained snap on is no longer providing warranty on them. $230 down the drain. Second was my snake light that literally quit working after using 3 times. My third and final straw was a piano hinge failure on my road chest. I had to pay near what I paid for the first one to get that problem resolved and the rep said it was lack of lubrication. I pulled out the owners manual and asked if either him or my dealer could show me where it says the hinge requires maintainable throughout its service life? Nope no where in the manual does it explain that. I had also purchased a second brand new heavy duty road chest and when it arrived we unboxed it to check quickly for damages and put the boxing back on, for close to a year it sat in the garage with no tools in it. When I got around to loading it up I used my crane to pick the chest up and set it down on my bottom box, and that’s when I realized there clearly shipping damages where a fork lift fork had been driven into the bottom of the box causing some significant damage. I’ve waited two years for my dealer to replace it and he told me snap on would do a trade where I pay more money. That’s if for me I’m done. It’s time I move on and purchase professional tools from one of the competitors that value my business and will at least honour the warranty they sow on quality tools. If I wanted china warranty on china tools I know where I could get them at a fraction of the cost that snap on charges.

Purchased a top chest only to find that one of the locks on the back of a drawer was upside down and so half of the box wouldn’t lock. I informed my franchisee about the issue and he contacted them to order the drawer to sort the issue out.
Fast forward 1 1/2 years and still have only half a locking tool box. As my franchisee has now left his orders have been cancelled off and so I won’t get it sorted any time soon.
Constantly using Brexit and Covid as an excuse and isn’t acceptable as another well known tool brand has no issues.

I have spent just under £900 on a 1/2 and 3/8 power gun in the last two years, Both of them are in the BIN what a wast of money

I won't by anymore tools from any tool trucks anymore it seems like as soon as you pay them off they never come around anymore so now it's hard to get any tool fixed or replace

I own almost 40k in snap on tools and because of the dealer policy or just my driver? I'll never buy another.

Snap on tools is an unreliable, antiquated company filled with inept, helpless people that are incapable of resolving simple problems . Don’t waste your time and money with this awful company or their ignorant sales representatives.

Be very careful as snap on breach credit rules and can cause you serious problems with your credit file

Piece of Sh... company. Dont deal with them they will rip you off

Snap on Diagnostics, Absolute disgrace. Don't believe the hype, the premiums are not worth it anymore. Bought a tyre fitting machine with a service contract. Machine has gone down, there saying 6 weeks for a part to fix it. Ill be long bankrupt by then as the tyre fitting machine not surprisingly is the main money earner in a tyre garage. I'm at my wits end and have ended up buying a new machine as this is the only way I can save my business. On the vans it says "Unrivalled after care service" This statement is false! Buy snap on and sadly you will come to regret it.

Have Snapon toolbox for many years. Needed part to repair lid. Snapon dealer not able to help. Contacted Snapon corporate. Sent pics and details and they sent part. Excellent customer service.

I have between 150 and 200k in tools and equipment. They used to be great. In the last year there service has dropped dramatically. In the last few months they have been here to work on my tire balncer 3 times and it has been broke for 2 weeks waiting for them to come back and look at it again. My ac machine has been down for the same amount of time the have worked on it 2 times and still having problems. My equipment are less than 5 years old. My business will not buy another piece of snap on equipment period. I can't even get a call from them. Very bad business costing me money.

I bought a tool for my Husband. I used the correct code. The tool was over £100. when it arrived it was not the tool I had ordered. The receipt sent with the tool said ratchet the tool sent was a spanner.
When I complained to Customer services I was treated as though I was being unreasonable, rude and out of order.

Nearly 2 weeks later still no refund despite doing everything they told me to do. Absolutely useless.
It has also cost me over £5 to send this back and I have just been informed that I won't get that back.

I will never buy from this company again

I bought snap on tools years ago mainly because of a great dealer in the college town I was at an also I buy quality. I need repair/warranty stuff done and need to purchase some stuff. I have left three voice messages in the span of a few weeks with a local dealer and he had never called back. I have tried to search other dealers and you can't. Isn't the object to sell tools? How does that happen when you cannot find a dealer and the one you try to contact never calls you?
Very very dissapointed. I wish now that I'd never bought snap on tool and got craftsman.

Been buying snap on tools for 10 years. Gone massivly downhill. Quality of tools have slipped and price is horrendous. Warrenty is a joke. And customer services useless.

We purchased an AC machine from snap-on and wish we never had. The first week we owned the machine it broke. It took Snap-On NINE MONTHS to send out a technician to fix the problem. By the time they fixed it - it was FREEZING outside so we didn't need the thing. Fast forward to spring and we the first time we attempt to use the machine AFTER it was repaired - NO SCREEN. It DOES NOT WORK AGAIN. Warranty isover because they needed 9 months to find parts initially and then we didn't need it for three winter months. We've been waiting more than a week already waiting on equipment to come out and inspect this machine. Want a great way to waste $15K ???? Buy a snap on AC machine. We worked with our local truck who escalated and our requests to return this lemon of a machine. The request was denied. We spoke with corporate who told us to use it as a paperweight! Can you believe that?! Never again will we purchase anything Snap On at this shop.

Spanners and ratchets, that's it. Everything else is pure garbage. I bought the half inch and quarter inch impact driver a year and a half ago. The half inch came faulty. Aperently there was a problem with the one of the mills that makes the hammers. Wouldn't undo a nut set to 60nm. Is meant to have 1900nm break away. Was sent back and fixed but had to wait a month. The quarter inch both batteries that came with it have gone down. A year and a half! So much for lasting a career. Over £1000 of pure s**t. Buy milwaukee people

I have a business they took my tools to be repaired and never bought it back. The sales guy for the area left and now I'm getting the run around for months now. I would never recommend Snap On again go to Amazon. I need assistance wth my tools. You can reach me at
718 801 9803

So our snapon dealer retired. Got a new dealer assigned to us.. he came twice then never came back.. been calling him and corporate for weeks.. today i call again to get some tools warrantied. They say i cant do it over the phone because a dealer is assigned to my shop. So i explain the situation. They call him. So he lies and tells them hes uncomfortable coming to my shop and that i got in his face…. Well thats a complete lie!! I didnt even know there was a problem let alone got in his face about anything.. this guy is just playing games now and im considering legal action

Im a Technician who uses hand and power tools everyday. Own a lot of Snap-on tools including a classic 96 roll cab. The tools are very good quality but yes very expensive. I’m at the point to if it is a tool that will be used a lot and has to be of good quality to take the everyday abuse then I will pony up for snap on. But if it’s not a very high use tool I will find cheaper brands. I have a very mixed box of tools and my box is currently overflowing and need to add a top chest. Originally got my classic 96 12 years ago for $3200. Now today’s prices and the price of steel today a classic 96 top chest is over $5000!! Going to go with different brand for added storage. All in all, very happy with quality of snap on( and there is a quality difference) but pick the ones you need to spend the extra money on. And the warranty experience personally is awesome. My truck guy comes almost weekly and if the tool doesn’t perform as designed I get a brand new one off the truck or it’s ordered if he doesn’t have in stock.

Not what they were you are far better to buy another premium brand at 1/4 price.Warranty isn't what it was unless you can provide proof of when and where you purchased the tool Best avoided