Snap-on Tools Avis 

Used snap on for 20 years the quality has gone down considerably, my toolbox rusted away due to poor painting and I had to pay half for a new one what a joke it was £2250 8 years ago, as time goes on it gets worse and worse. 1/2 impact motor lasted a year and my 3/8th electric ratchet motor lasted 18months, Now I struggle to find a dealer to change my broke tools as I’m not in the city anymore, I’m surrounded by broken tools and snap on really don’t care unless your buying expensive equipment off them now

I purchased a 1/2” digital torque wrench. The wrench was designed poorly as the screw cap on the end would twist off and the batteries would fall out when I used it. I contacted snap on and at first they said “ your not holding the handle correctly”. A while later I contacted them again and I was told they could up grade the handle to the newer style for a charge. I asked them why I would have to pay to fix a design flaw and they just repeated their upgrade suggestion. I finally had enough and sent them my torque wrench and the money for them to fix it. It took months, many calls and emails and I finally received my torque wrench back with the origonal handle and a new cap that still fell off when used just like before. I S ent back the torque wrench again and spoke to a supervisor. He was apologetic and said he is taking over for the former supervisor who was let go. He offered me a new upgraded replacement. Guess what, after months of calls and promises I still haven’t received the replacement. Obviously I am frustrated and disappointed to say the least. This has been going on for over a year now.

Tools and products are of a good standard ,very overpriced.

The problem with them is the selling and after-sales I’ve purchased 2 lifts on separate occasions both times the sales representative has got the site inspection wrong which has cost me considerable amount of money to put right. Have complained to Snap on directly but on both occasions not interested. Once they get you to sign the order your soon forgotten.
Been in the trade for over 30 years and find it quite shocking a company of their size carries on like this.

I definitely will not be spending anymore money with them.

I'm a mechanic and we don't have a regular Snap-on person who comes to our shop so when I something breaks somebody that Snap-on I have to go and find a truck well I found a truck at a dealership and I asked the guy if he could please change out my socket because it was broken the guy with the extremely rude obnoxious and did not want to do it and told me that all this guy spent a whole bunch of money with me you're going to have to wait or come back tomorrow how am I going to come back tomorrow when you drive around the guy's name is Richie Frye is a snap-on dealer it's so sad that snap on his people like this working for them it gives them a bad name you shouldn't be rude to customers we spend a lot of money on tools just bad business real bad business

Snap on is the best and there customer service is top notch hands down, my father uncle's and I have been buying snap on since the mid 70s nothing comes close never had a tool fail and if I did have an issue with a tool snap on customer service has always taken care of me fast, we are a snap on family for life.

This company will charge you skyrocketed interest rates for overpriced metal junk. The quality of the product is subpar to competitors yet the price is twice as much . This company if you default on your loan will use shady business practices such as doxing contacting everyone in your family and even friends about you. They will have their shady old dealers sit outside your home for days and nights on end until you call the police on them. DO NOT DEAL WITH THIS COMPANY

Do Not Buy SnapOn Diagnostic Scan Tools of any kind. You will loose a lot of money and SnapOn will not do anything to make you whole. They talk a great game get you to spend over $10k and then they charge you for updates then the system will remove certain functions that you need in order for the tool to be worth your money. Then they tell you that you're stuck unless you purchase another scan tool for another $10K. I think these are unfair business practices and No one should do Business with them because they will stick you.. So beware. and you've been warned...

Had bought some of these tools for my business from the van. What a waist of money. The plastic on them are weak. They don’t last long before they start to buckle and snap. Won’t be buying from these again. Not strong enough.

We bought snap on tools and spend a lot of money we are a garage but when the tools need replacing you don't see the van at all it's been a year now and we have got a load of tools which is broke called head office and got no joy at all stay clear of snap on as they don't warrant the tools

So being a mechanic I have unfortunately bought some electric tools off snapon and regretted it a year later. It seems that their 14.4v range is designed just to last over a year. My 3/8 impact gun made it just over a year as did the electric ratchet. Good luck getting them to come and and send off for repair to, our local snap on dealer doesnt come anymore unless you spend £200 a week. I've gone with Mac tools now much better customer service and 3 year guarantee instead of 1 year on snap ons.

I am Proprietor of a small company, 4Play Jeep, specialising in Jeep brand vehicles. We have extensively equipped specialist workshops, import/export parts, and carry considerable parts stock for workshop & retail/mail order sale. We have been trading since 1981.
In February 2018 I ordered a second new lift from Snap-on. A specific model, launched in a magazine article as new to their range, by their then Sales Director.
Snap-on supplied a cheaper model, and installed it badly, being twisted and out of alignment from outset.
To cover their error (if not intentional), a senior manager, changed the ID plate to indicate it was the model I ordered. This was captured on our CCTV system.
An inspection of the lift was carried out by a recognised company which deemed it 'unsafe for use'.
A NDT test was carried out to evaluate the lift. This showed the lift to be lighter built in comparison to our other lift.
Our insurance company refused to cover the lifts use. It has never been used.
It has taken me 3 years and the loss of use of a workshop to bring this management regime to book, resulting in me receiving my money back plus £14,500 in damages and £22,500 in legal expenses.
Initially, Snap-on admitted problems with the install to my Solicitor.
We had 4 differing stories, ‘the lifts are all the same’, ‘there has been a specification change’ (but could not tell me when this was), ‘the lift I ordered was no longer available’ and finally, back to ‘the lifts are all the same’… again.
Later, they denied any liability.
They sent unconvincing, altered copies of lift manuals in a desperate bid to cover themselves.
A 50 page report was commissioned, at a cost to me in excess of £7000.00, for the purpose of providing evidence for a trial. This was done by a forensic engineer and HSE specialist. The findings were conclusive ‘the lift was unsafe and unfit for purpose.
Snap-on commissioned their own report, 2 years following install. They refused to produce or disclose their inspector’s findings, presumably it didn't support their stance.
Snap-on have never issued an apology or admitted liability but the pay-out says all.
Snap-on’s second in command boasts the following;
'Fully responsible for strategy and P&L and an advocate for best practice, I am a hands-on visionary leader who drives business growth and innovation backed by an extensive network and strong relationships internally and externally. A member of the Institute of Directors and an elected Fellow of the Institute of the Motor Industry'.
Our experience is ‘best practice’ comes along way down Snap-on’s scale, at the top being business growth and profit margins. Health and Safety has a price it seems. The present management team have been flying the Snap-on flag for many years and their H & S practices are just as dated. The specialist said 'their practices indicate their general work ethics'.
If Snap-on were to apologise, I believe they would only be sorry they got caught, and sorry they under estimated our ability to pursue them.
Would they do this again to someone else? I believe so, they would be just more careful not to be caught out again.
The internet has made the world a smaller place and other parties within the motor trade intend to publish further information showing their ‘innovative’ practices in relation to our case as a warning to other automotive SME’s regarding Snap-on’s management culture when something goes wrong.
The damage repair work to our workshop began on the 6th April 2021 and cost £11,500 + VAT.
During the excavations of the workshop floor, the lift bolts were found to be 100mm or less deep in the concrete (having had excess thread cut-off by the installers) and most bolts on one post had not expanded at all. Basically, they were not secure to the floor. Snap-on management gave assurances that the lift was safe, despite experts' views to the contrary.
There are many conscientious lift suppliers and installers to choose from other than Snap-on. I have chosen Rotary Lifts.
NB. The lift was removed by Rotary Lifts and collected from our premises by Snap-on in November 2020.
I have seen lifts advertised by Snap-on as finance repossessions. I am uncomfortable with the thought another small business may purchase this lift under a false description having had another ID plate change.

I have been buying snap on tools for years almost 35 in fact I have a limited edition Jag Roll Cab and top box all of the ball bearings from the draw runners have now
fallen apart and I am unable to get any replacements. Can someone please tell me where the lifetime warranty has gone? So its goodbye Snap On and hello Mr Mac as this current box is going to the dump, which will be filmed and shown on You Tube!

I want to take a moment to give a shout of praise to my local Snap-on tool guy!!
His name is Nathan Cory and he services the Knox and Sullivan County areas of Indiana. I have dealt with him over the years and not only do I receive excellent service but he is always pleasant to be around!! I don’t buy much anymore because I’ve slowed down due to my age but I am still greeted with same good service!!! Thanks Nathan and may God continue to bless you!
Chris Hall
Oaktown Brokerage, LLC
Rental Solutions, LLC
Oaktown, IN

I have in the automotive field for 29 years ,I always bought and praise Snap on tools,is the best in the field ,but when you have a bad representive Iwill speak my mind.I will not buy another tool from you guys ,because jose ortiz in orlando florida.

I bought a pair of cutters from Snap-on in December 2020. They arrived with a manufacturing defect to the tip of the cutters which was very obvious if anybody had checked the tool, clearly was no quality control on the product I received.
I phoned the customer care centre to arrange a return and refund. I was told they would email me a web returns form within the hour. Three hours later....nothing. Phoned them back and got the returns form sent to me. Filled out the form and sent the tool back for a refund after having to pay the return postage as they do not supply a pre-paid returns label like most other companies.
Seven weeks later, no refund and no communication from Snap-on. Made another phone call to the customer care centre who told me they would check up on this and ring me back within the hour. Surprisingly, 24 hours later, not a peep from Snap-on. Back on the phone to them and was told they will sort this out and definitely get back to me within the hour. I was quite taken aback when the phone rang 30 minutes later displaying Snap-on tools as the caller!! I was told the matter was being sorted out and the money would be refunded to my account. Two days later I received a refund of £61.02 to my account, unfortunately the tool cost £68.82 and the return postage had cost me £3.60.
So, if you want to be messed around for seven weeks, spend 30 minutes of your time having to make phone calls and pay £11.20 for the privilege, Snap-on are the people to deal with.

Snap on, Take your money and give ZERO customer service, absolutely shocking. Never has a consumer had so little recourse, no sales rep in your area, tough luck they say.
After over 10 years of my ignorant loyalty, I'm finally done SNAP ON AUSTRALIA SUX

I’ve been buy snap on tools for more than forty years and service has just got worse , customer service is the worst I’m done this lousy company

Have a snap on tension wrench put it in to be calibrated.
Was then told that they can't do it and lifetime warranty means nothing. So much for spending the extra money buying this product.
Extremely disappointing!!!!
They did say they would sell me another one $700+
Not silly twice