Snap-on Tools Avis 

good tools, good customer service

I worked there 15 years six and seven days a week called me up front said I was gay and fired me . Everyone knew it was a lie and I am not gay !! But what goes around comes around isn't that right Jon ? Congratulations on your grandbaby !! HAHAHA

i have spent a fortune over the years with snapon but i dont spend large amounts these days and as a result the van not longer visits even when hes in the area as a result i have no service back up i am clad i did not buy any scan tools from snap on i never get got a clear price from him any way i now buy my tool need elsewhere now it a shame but there it is .great tools poor service

Have never had a problem with snap on. Excellent tools and they have warrantied everything I've needed so far.

I have been buying snap on tools for over 20 years. Purchased a tool box over two years ago, the day after I purchased I noticed a drawer damaged. Dealer, area manager and customer services will do nothing to help and issue is still ongoing. I am moving to mac tools and will never buy from snap on again due to poor customer service. Very unsatisfactory and disappointing.

Make sure you read the small print on warranties! Not everything is life time as I was lead to believe, I was only informed about this when I had a faulty product and had to spend more on getting repaired. As I’m only an apprentice I feel they used my lack of knowledge against me, don’t want other people to fall into the same trap. WILL NOT BE USING THEM AGAIN!

Been buying snap on gear for over 20yrs, prices just keep going up to the point where they're just ridiculous now, cracked a 15mm deep socket back in March this year, only just received a replacement today 19/10/20. Already been out and bought a replacement from halfords as I needed it snap on Didnt even put a complimentary hat or anything in with it as a gesture of goodwill, last of my money they'll be getting!!

I have been buying snap on tools for over 30 years !! as far as sockets , spanners etc go they are over priced but if they break ( which they will ) they will replace for free !!!.
Unfortunatly my dealer talked me into the cordless range of tools . I bought the entire 14.4v range & most of the 18v range . After a year every single item had packed up & no snap on dealer to be seen .
After many calls to snap on & many promises & that a new dealer be around soon , finally a new dealer arrived & i sent every tool away for repair ( at my expence ( because now out of warrenty ))
it took 2 months before my tools started to arrive back
Here i am 6 months later & one by one they are all failing again
Aparrently snap on repairs are only warrented for 3 months so i have to pay again (£80 -£160 per item) to be repaired !!!!
I have always a been snap on fan but after paying them £100 a week 30 years i feel let down & think time for a change

snap on tools are always top quality and a great range. there large variety and support is excellent they just need to understand they cant just keep upping there price's

Bought a screwdriver which cost me over £84. It arrived after almost 4 weeks... faulty! They refused to exchange it and instead collected the time, almost 3 weeks later no communication and they have received it and still haven’t processed the refund, they claim they are under staffed! Very poor customer service, never reply to emails and on hold for hours on the phone! Would never purchase from them again!

Way over priced and over hipped. Started out over 18 years ago and yes I thought Snap ON was it, but over the years, found that the Tools became made at a lesser Quality and went up in price. The exact same tool you can buy anywhere else, Snap On will sell for three to four hundred dollars more. Their Representatives have also fallen by the way side when it comes to Service and dependability. Their own slogan of American made and Ingenuity in this persons opinion mean nothing like it did many years ago.

The worst ever service bought a 12insh impact gun after 3 years thought I’d buy a battery don’t sell them any more and wouldn’t even service the gun so what a waist of time millwalkie here I come and more realisability affordable to
And the Snapon dealer here is waist of time never again

Really rubbish service. It is dependant on the franchise owner if he will warrant your faulty items. Not being in the trade anymore its a take to the hand attitud. Same when Kirk Blackburn was here lucky they got rid of this unhelpful individual

Dealer in Pompano Beach Florida says he won't deal with broken tools, only with people that want to buy tools. Threw us off his truck today. Worst Snap-on dealer ever dealt with. Never comes by, and has worst attitude. Why spend the high price for their tools if only to be shut-out when you need service.....

Worst experience of my life....20k+ spent with them and now I have lot of tools broken....called them and get the excuse there is no franchise in my area....EAST LONDON, NOT COUNTRYSIDE!!! now I ask them to come and collect the cash I own them (1500) but they refuse telling me I have to pay by bank transfer otherwise they gonna do a repossession....BIG MIDDLE FINGER FOR THEM....I may gonna pay only for dont put my credit score down but I definely sue them because they do not respect there contract....what's the point to pay to money for their "service"?

Snap on emmition machines on mot bay are total con.
Their calibration in uk us closed on sat.
No 24 hr help line from snap on.
Machine stops working before calibration date.
I have lots of revenue by having a snap on emmition tester.
Please avoid snap on brand for mot over all.
UK customer service is too laid back.
Avoid avoid avoid.
Buy another brand you be happy.
Best mot.

I bought a 3/8 and 1/2 inch drive cordless impacts several years ago. They worked fine for a while. know they need to be rebuilt, and the batteries need to be replaced. yesterday I talked to my dealer, and he told me that the impacts can be rebuilt. But he cant help me with the batteries. Snap on does not carry (sell) them, and they don't even service them. We as mechanics spend millions of dollars every year, and then they tell us we wont help you. You have tools that are trash. I think we should boycott Snap on Tools.Their customer service is horrible. Boycott Snap on

Mark Stevens from halstead snap on is a fraud , total rip of merchant , lies all the time and try’s to add items to your account ... should not be trading . Illegal fraud . Stay well away from this fool and compulsive liar .