I have no words to describe snappi, i can not believe that this bank is indeed greek. With no subscriptions i have up to 2,5% intrest on my savings account whilst my money are open to withdraw at any... Voir plus
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Έγινε 6/9 εγγραφή με refer code. Σήμερα 13/4 επικοινώνησα μαζι τους μέσω chat για το bonus εγγραφής. Λόγω λάθους της εφαρμογής τους δεν ειχε περάσει ως referal αλλά ως ανεξάρτητη εγγραφή. Δεν υπήρχε... Voir plus
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Really impressed with Snappi. The app is simple, modern and easy to use, with a smooth overall banking experience. Great to see a fresh approach to digital banking in Greece. Highly recommended!
L'entreprise a répondu
Very impressed with Snappi. The onboarding process was so quick and the overall experience has been seamless! I love the competitive interest rates offered on the savers account , which makes savings... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Snappi is Greece’s first neobank licensed by the European Central Bank, built to redefine what everyday banking can feel like in Europe. Publicly launched in September 2025, Snappi combines the trust and security of a regulated bank with the simplicity, speed, and human-centered approach of the world’s leading fintechs. Designed as a fully digital primary bank, Snappi offers a seamless banking experience with Greek IBAN accounts, instant onboarding, zero fees on foreign currency transactions, 24/7 live customer support in Greek and English, and products tailored to real everyday financial needs. But Snappi’s ambition goes beyond digital convenience. The company is building a new generation financial ecosystem focused on financial wellbeing, accessibility, and intelligent banking experiences. Through the Snappi Fintech & AI Lab, Snappi collaborates with academia, behavioural scientists, and technology experts to explore next-generation credit assessment, AI-driven financial guidance, and more inclusive banking models. Headquartered in Greece with a growing international team, Snappi also launched the Snappi Hub in the heart of Athens — a community and thought leadership space connecting fintech, entrepreneurship, culture, and financial empowerment. In less than a year after launch, Snappi surpassed 100,000 onboarded customers while maintaining exceptional product velocity and community engagement. Snappi believes the future of banking will not be defined only by technology, but by trust, empathy, intelligence, and the ability to create more meaningful financial lives for people.
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Les gens ont aussi consulté
Θα ήθελα να πω ότι μ έχει εξυπηρετήσει…
Θα ήθελα να πω ότι μ έχει εξυπηρετήσει πολύ μέχρι τώρα. Με όλες τις προωθητικές ενέργειες.
Το μόνο αρνητικό είναι ότι τώρα τελευταία δεν δουλεύει καλά το app. Αργεί πολύ και κάποια στιγμή δεν μπορούσα να προσθέσω χρήματα.
Ευχαριστώ
23 juin 2026
Avis spontané
Réponse de Snappi Bank
Αγαπητέ Θανάση,
Το να ακούμε ότι μέχρι στιγμής η Snappi έχει ανταποκριθεί στις ανάγκες σου είναι πραγματικά ό,τι καλύτερο μπορούμε να ακούσουμε. Αυτός είναι ακριβώς ο λόγος για τον οποίο υπάρχουμε.
Λυπούμαστε που πρόσφατα η εφαρμογή παρουσίασε χαμηλή απόδοση και που σε κάποια στιγμή δεν κατάφερες να προσθέσεις χρήματα στον λογαριασμό σου. Γνωρίζουμε ότι η αναφορά τεχνικών προβλημάτων μπορεί να είναι χρονοβόρα, όμως τέτοιες συγκεκριμένες πληροφορίες μάς βοηθούν ουσιαστικά να βελτιώνουμε τόσο την απόδοση της εφαρμογής όσο και τη συνολική εμπειρία χρήσης.
Σε ευχαριστούμε που αφιέρωσες χρόνο να μοιραστείς μαζί μας τόσο τα θετικά όσο και τα σημεία που θεωρείς ότι χρειάζονται βελτίωση.
Με εκτίμηση,
Η ομάδα της Snappi
Very slow app
Very slow app. Freezes all the time and you have to restart the phone.
23 juin 2026
Avis spontané
Réponse de Snappi Bank
Dear Ioannis,
Thank you for sharing your feedback with us.
We’re sorry to hear that the app has been freezing and forcing you to restart your phone. That is clearly not the experience we want to provide.
If you are willing to share your phone model, app version, and the approximate time the issue occurred, it would help our tech team investigate it more effectively. Please contact us at customer@snappibank.com with “Trustpilot review” in the subject line.
Kind regards,
The Snappi Team
Γρήγορη ενημέρωση
Γρήγορη ενημέρωση, εξυπηρέτηση κ χρεώσεις μηδενικές η μικρές
23 juin 2026
Avis spontané
Promising start, but still far from a complete banking experience
I wanted to like Snappi. The zero-fee promise is real, transfers are fast, and the app looks clean. But after using it as my primary account for a while, the gaps are hard to ignore.
The most frustrating thing is how many basic features are simply missing. There’s no way to schedule a future transfer — something every traditional bank has offered for years. There’s also no option to download a transaction history report, which makes accounting for even personal expenses needlessly painful.
Then there’s the e-banking link feature. It’s advertised as a way to connect your Snappi account to other banks’ e-banking platforms, which sounds great on paper. In practice, I couldn’t get it to work at all. After trying with my existing bank and digging around for support, I’m not convinced this actually functions as advertised.
There's also no web browser access. If your phone dies, gets lost, or you simply prefer working on a desktop, you're locked out entirely. For a bank that positions itself as modern and European-standard, that's a surprising omission.
Finally — and this is more of an annoyance than a dealbreaker — the app is riddled with promotional banners for its own features. Every time you open it, something is being "announced" or highlighted. It gives the impression that the app is more focused on marketing itself to you than on helping you actually bank.
There's a solid foundation here and I'll keep the account open for now, but Snappi needs to close these gaps before it can realistically compete with more established neobanks.
23 juin 2026
Avis spontané
Réponse de Snappi Bank
Dear Frank,
Thank you for taking the time to write such detailed and thoughtful feedback.
We truly appreciate that you see a solid foundation in Snappi and that you recognised the zero-fee promise, fast transfers, and clean app experience.
At the same time, your points about missing features, desktop access, reports, scheduled transfers, e-banking connectivity, and in-app communication are all valuable for us.
Snappi is still at the beginning of its journey, and we know there are gaps we need to close in order to become the everyday banking experience our customers expect.
We have been building and releasing new features regularly, and feedback like yours helps us understand what matters most in real use.
Thank you for keeping your account open for now. We hope to earn more of your trust as Snappi continues to evolve.
Best wishes,
The Snappi Team
Πολύ κακή η επικοινωνία
Πολύ κακή η επικοινωνία. Ούτε στο chat μπορείς να επικοινωνήσεις με εκπρόσωπο εύκολα , ούτε τηλεφωνικά . Στο chat σου λένε "ουπς δεν υπάρχει διαθέσιμος εκπρόσωπος" στο τηλέφωνο θέλει πάνω από 30 λεπτά αναμονή.
23 juin 2026
Avis spontané
Réponse de Snappi Bank
Αγαπητέ Ανδρέα,
Σε ευχαριστούμε που μοιράστηκες μαζί μας την ειλικρινή σου εμπειρία.
Λυπούμαστε πραγματικά που δεν κατάφερες να επικοινωνήσεις με εκπρόσωπό μας, ούτε μέσω του live chat ούτε τηλεφωνικά.
Η ανθρώπινη εξυπηρέτηση αποτελεί βασική δέσμευση για τη Snappi, επομένως οι μεγάλοι χρόνοι αναμονής και η αδυναμία άμεσης επικοινωνίας δεν ανταποκρίνονται στην εμπειρία που θέλουμε να προσφέρουμε.
Έχουμε ήδη προχωρήσει σε ενέργειες για τη βελτίωση της διαθεσιμότητας των εκπροσώπων μας και τη μείωση της πιθανότητας να προκύψουν αντίστοιχα περιστατικά στο μέλλον.
Αν μπορείς, στείλε μας ένα email στο customer@snappibank.com με θέμα «Trustpilot review», ώστε η ομάδα μας να εντοπίσει την περίπτωσή σου και να διερευνήσει τι συνέβη.
Σε ευχαριστούμε που επισήμανες το ζήτημα με τόση σαφήνεια.
Με εκτίμηση,
Η ομάδα της Snappi
Είμαι πολύ ευχαριστημένος!
Πολύ καλή τράπεζα έχω μείνει πολύ ευχαριστημένος!
23 juin 2026
Avis spontané
Ειναι πολυ καλη μεχρι τωρα
Ειναι πολυ καλη μεχρι τωρα το μονο πολυ μικρο μειονέκτημα είναι οτι μπορεις να λαβεις μονο μια προσφορά με ανοιγμα λογαριασμου αλλα καλο θα ηταν να εδιναν περισσότερες προσφορες και οχι απλα να ανοιγεις μονο με μια
23 juin 2026
Avis spontané
Εξαιρετική εφαρμογή.
23 juin 2026
Avis spontané
very slow app
very slow app. bad design app
bad customer communication, bad customer support
limits on money transfers
delay on cashback
positives: sometimes cashback , transactions on foreign coins with no fees, polite personnel
23 juin 2026
Avis spontané
Réponse de Snappi Bank
Dear George,
Thank you for taking the time to share both the positives and the negatives of your experience.
We can see that, despite some things you value in Snappi, the speed and overall app experience have clearly affected your trust in us. In everyday banking, speed is not a detail, it is essential.
You may wish to try the latest version of the Snappi app, as it includes important improvements that may enhance your experience.
Your comments on design, communication, support, transfer limits, and cashback delays are also valuable for us. If you are willing to share a few more details, please contact us at customer@snappibank.com with “Trustpilot review” in the subject line, so we can better understand your case and look into it more closely.
Best wishes,
The Snappi Team
Friendly bank with online immediate…
Friendly bank with online immediate options. Hope more features will be added soon
22 juin 2026
Avis spontané
Réponse de Snappi Bank
Dear Leonidas,
Your feedback is right on point. Thank you!
Friendly, immediate, and always evolving - that is exactly the direction we are working towards.
Thank you for your trust,
The Snappi Team
Terrible experience
Terrible experience. I had an issue with my iris payment, i never received my money even though i called multiple times and i sent receipts of the transactions. Im never trusting snappi again, sorry.Some people at the phone center are actually helpfull though.
19 juin 2026
Avis spontané
Réponse de Snappi Bank
Dear Florika,
We’re truly sorry to hear about your experience.
An unresolved IRIS payment issue is something we take very seriously, especially as you have already contacted us multiple times and shared transaction receipts.
We also appreciate that, despite your frustration, you still recognised some of our phone support team as helpful.
Please note that, for security reasons, before any transfer is completed, the app displays a confirmation screen with the recipient’s details so customers can review them before giving final approval.
That said, we fully understand that this does not lessen the inconvenience you experienced.
If your case remains unresolved, we would be grateful for the opportunity to review it once again.
Please contact us at customer@snappibank.com with “Trustpilot review – IRIS payment” in the subject line, so our team can identify your case, review the receipts already provided, and contact you directly.
Best wishes,
The Snappi Team
Promising neobank with strong foundations and attractive savings rate
I opened an account with Snappi Bank a few weeks ago and overall I’m satisfied with the experience. As Greece’s first ECB-licensed digital bank (backed by Piraeus Group), it gives me confidence in terms of security and legitimacy.
What I really liked:
Fast & easy onboarding: Completed the entire process in just a few minutes from my phone. Got my Greek IBAN immediately.
Greek IBAN + local compatibility: Works perfectly with IRIS payments, DIAS, bill payments, and all usual Greek banking needs.
Zero or low fees: Very transparent pricing with free or very low-cost transfers and daily operations — no nasty surprises.
Modern daily features: Clean app design, instant notifications, virtual and physical cards, and everything feels contemporary.
Full ECB license & security: Knowing my deposits are protected by TEKE gives peace of mind.
Savings Account with 1% interest: They offer a flexible savings account with 1.0% annual interest on balances from €1 up to €100,000. Interest is calculated daily and credited monthly, with full liquidity (no lock-in period) — much better than the average deposit rates in Greece.
Areas for improvement:
Some features still feel incomplete. The app is functional for basic daily use, but it’s clear they are still building out the full experience.
Overall, Snappi is a solid choice if you want modern digital banking with proper licensing, local functionality, and a decent savings rate. I’ll continue using it and expect it to get even better as they mature. Support has also been responsive when I needed help.
23 juin 2026
Avis spontané
Réponse de Snappi Bank
Dear Christos,
Thank you so much for taking the time to share such a thoughtful and thorough review.
What makes it especially meaningful is that you recognise both the strength of what is already there and the fact that Snappi is still evolving. That is exactly the journey we are on: building a fully digital bank step by step, while earning our customers’ trust along the way.
We’re very grateful to have you with us at this stage.
If you’re in Athens, we’d be delighted to welcome you to the Snappi Hub and hear what you would most like to see next.
All the very best,
The Snappi Team
Eine von beste online Banken
Sehr gute Service alles ,kostenlos,2 Punkte sind in minus immer noch Kunde außerhalb vom Griechenland, die können nicht Kunden werden soviel ich weiß, und bei der Überweisung ist immer noch der BIC selbe zu suchen Statt automatisch zu fugen der App selbst wenn du schreibst der IBAN ….sonst eine von der beste online Bank wo ich kenne in Europa 😎🇬🇷
23 juin 2026
Avis spontané
Réponse de Snappi Bank
Dear Ioannis,
We don’t think anyone has said this publicly quite like you have. Thank you so much for your generous words.
Being described as one of the best online banks in Europe feels fantastic and also gives us an even greater sense of responsibility.
We are working on expanding access beyond Greece, and we hope to share positive news when the time is right.
And on the BIC point: we completely agree. It should be simpler.
Kind regards,
The Snappi Team
Very bad experience
Very bad experience. The app keeps disconnecting you and to reconnect is a very painful process. Transferring larger amounts is completely impossible which means that if you want to transfer a moderate amount to another bank you have to make a lot of small transfers.
Their claim that you speak to people in customer service is completely false, I waited hours on hold without being able to speak to anyone. When frustrated I left a message for them to call me back, absolutely no one contacted me.
23 juin 2026
Avis spontané
Réponse de Snappi Bank
Dear Dim,
Thank you for sharing your experience with us.
We’re truly sorry that app access, transfer limits, and the support experience left you so frustrated. Negative feedback is not easy to read, but it is often the most useful in showing us where we need to do better.
You may wish to try the latest version of the Snappi app, as it includes important improvements that may enhance your experience.
Regarding transfer limits, we understand that they may sometimes feel inconvenient. At the same time, they are an important security measure designed to help protect our customers and their funds, reduce fraud risk, and maintain a safe digital banking environment.
We’re also sorry that you were unable to reach our support team and did not receive the callback you requested. Please contact us at customer@snappibank.com with “Trustpilot review” in the subject line, so our team can identify your case and look into what happened.
Best wishes,
The Snappi Team
Don't believe them
I full my car with petrol, I prefered to pay with Snappi. Location, Albania. Lek the currency of Albania is stronger than euro. I hope to pay less but when I saw my card situation, Snappi takes my 5 more euro, all lies. In every payment always takes me more. I tell you again lek is stronger than euro. So don't believe them.
21 mai 2026
Avis spontané
Réponse de Snappi Bank
Dear Petros,
Thank you for sharing your experience. We’re sorry to hear that the final amount charged was different from what you expected.
We would like to clarify that Snappi does not charge foreign currency conversion fees on card purchases. For transactions made in a currency other than euro, the conversion is applied based on the relevant Mastercard exchange rate.
When travelling, the amount first shown at the time of authorization may sometimes differ from the final amount posted to your account. This can happen because the exchange rate is applied when the transaction is settled by the merchant, and exchange rates may change between authorization and settlement.
We understand how this can be confusing, especially when paying abroad.
If you would like us to review the specific transaction, please contact our Support Team so we can look into it for you.
Best wishes,
The Snappi Team
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