Sneakin Avis 

189
•
TrustScore 3.5 sur 5

3,5

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Lisez les avis des autres

Noté 2 sur 5 étoiles

It's been over 3 weeks and still haven't received my shoes. Fedex says they need a document from you and have been waiting now for nearly 2 weeks. Very disappointed that the shoes have been stuck in c... Voir plus

Noté 5 sur 5 étoiles

Amazing service!! I purchased a pair of Bronx boots, couldn't get my size in UK and they were £100 more expensive to buy in UK!! Even paying postage they still worked out £85 less! Also, great choice... Voir plus

Noté 5 sur 5 étoiles

Delivery was fine but I received a black pair in lieu of the blue I ordered. A little disappointed. Update: upon review under a much brighter light the color does appear to be indeed blue albeit o... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Schuhe waren im Shop als dunkelblau beschrieben - tatsächlich dunkelgrün. Da ich den Versand bezahlen musste, wollte ich nicht auch noch den Rückversand bezahlen. Auf meine 2 malige Kontaktaufnahme... Voir plus

À propos de l'entreprise

Écrit par l'entreprise

Sneakin : Sneakers, Fashion and Trendy Clothing


Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

189 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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3,5

Tous les avis

(189)

86 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles
Logo de Sneakin

Réponse de Sneakin

Hello Robert,

We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.

Thank you so much for taking the time to share your satisfaction. 😀

We hope to see you again soon on Spacefoot's websites.

Best regards,
Spacefoot Customer Service Team

Noté 5 sur 5 étoiles

I appreciated the fact that you had…

I appreciated the fact that you had what I wanted in my size and the fact that it cane from France in an appropriate time and fashion was impeccable! I ordered something else domestically the same day and my product came from. SNEAKiN first!! Thank you much for your Great Customer Service. Will Order from you again in the near future

13 janvier 2025
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Réponse de Sneakin

Hello Perez,

Thank you for your positive feedback! We're delighted to hear that you're satisfied with your shopping experience and our products. Your satisfaction is what drives us to offer the best collections. Come back soon to discover the latest additions ;)

Have a great day! 😀

The Spacefoot Customer Service Team

Noté 1 sur 5 étoiles

The shoes that I ordered were not the…

The shoes that I ordered were not the same as the ones that I received!!!

27 décembre 2024
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Réponse de Sneakin

Hello William,

We sincerely apologize for your negative experience. The Spacefoot team strives to offer you the best, both in terms of products and customer experience. We regret your dissatisfaction.

However, if any of the products subject to return is non-compliant or defective, upon validation by our customer service, you will be entitled to a return with a prepaid label. Otherwise, the return for an exchange will be at the customer's expense as specified in our terms and conditions of sale.

Please feel free to contact us for further information.

Wishing you a good day,

The Spacefoot Customer Service Team

Noté 5 sur 5 étoiles

Fast shipping and perfect birkies

Fast shipping and perfect birkies. Less than a week at holidays is fantastic shipping time.

2 décembre 2024
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Réponse de Sneakin

Hello Tearle,

We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.

Thank you so much for taking the time to share your satisfaction. 😀

We hope to see you again soon on Spacefoot's websites.

Best regards,
Spacefoot Customer Service Team

Noté 5 sur 5 étoiles

This basketball shirt was exactly what…

This basketball shirt was exactly what I was looking for, at a decent price. Shipping was fast -- thank you!!

11 novembre 2024
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Réponse de Sneakin

Hello,

Thank you for your positive feedback. Rest assured that we are doing everything possible to offer you the best products at the most competitive prices.

We're glad you enjoyed the experience.

Hope to see you again soon!

Have a great day 😊

The Spacefoot Customer Service Team

Noté 5 sur 5 étoiles

Delivery arrived at the specified time

Delivery arrived at the specified time. I liked the shoes. Satisfied with the purchase.

11 novembre 2024
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Réponse de Sneakin

Hello Meerim, thank you for the support! 💪💪💪

We're doing our best to provide our customers with unforgettable moments. Feel free to try the experience again!

The entire Spacefoot customer service team wishes you a good day 😊

Noté 5 sur 5 étoiles

Quick shipment considering the…

Quick shipment considering the distance. Literally found my product that nobody else in the world had in stock…so bravo!

11 septembre 2024
Logo de Sneakin

Réponse de Sneakin

Hello John, thank you for the support! 💪💪💪

We're doing our best to provide our customers with unforgettable moments. Feel free to try the experience again!

The entire Spacefoot customer service team wishes you a good day 😊

Noté 5 sur 5 étoiles

Efficient but ultimately a disaster

It was efficient fast and very user friendly to purchase. Sadly when I had to do a return it was a disaster. I ended up having to keep the unwanted product and loose my money. Be ware of ordering from foreign websites via this service

4 juillet 2024
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Réponse de Sneakin

Hello [customer's name],

Thank you for taking the time to share your experience on Spacefoot. We're glad to hear that you're satisfied!

A 5-star rating for you! ⭐⭐⭐⭐⭐

See you soon,

The Spacefoot Customer Service Team

Noté 5 sur 5 étoiles

I was very nervous...

I was very nervous having read a few bad reviews, the price of the bag i wanted seemed too good to be true... even with the additional shipping cost associated with shipping from Europe!

I ordered on a Sunday and promptly received shipping notification on Monday!

Great so far... but I do have a knack of having parcels go missing on me or getting damaged!

I tracked the parcel twice and it was delivered exactly on time on the Thursday morning! Some domestic parcels don't get delivered that fast!

Furthermore the package was appropriately and well packaged! I love my new bag and I cannot fault this company! Thank you!!

Hello spacefoot... just seen your reply... I don't think I left any suggestions but left a glowing review? No improvement was necessary?!

27 juin 2024
Avis spontané
Logo de Sneakin

Réponse de Sneakin

Hello, thank you for your constructive feedback.

We appreciate your suggestions and are constantly working to improve our platform. If you have any specific ideas, please feel free to share them with us. We hope to provide you with an even better experience on your next visit.😀

The Spacefoot Customer Service Team

Noté 5 sur 5 étoiles

Great product, quick delivery!

I couldn't find a particular pair of Crocs in the color and size I needed. I found them at Sneakin.shop, which ships from France! I had never shopped with them before and was a bit worried about ordering. But I took a chance and I am so happy I did. Received my sandals so quick! They sent tracking information and I even received them a day earlier than expected! I had a great experience. Shipping was a bit expensive, but they were shipped from FRANCE!!

7 juin 2024
Noté 5 sur 5 étoiles

Great service

Great prices, service and prompt delivery. Ordered Birkenstocks I couldn’t get anywhere else; they were delivered 3 days after I ordered. I am in US, so pretty impressive service.

17 mai 2024
Noté 5 sur 5 étoiles

Update to: Never received merchandise.

Update! Sneakin worked with courier to track down package. LOVE how they stayed in communication with the courier and sent me updates as they learned more. . . I have received the package and am enjoying the shoes!

15 mai 2024
Noté 1 sur 5 étoiles

There returnnpolicy is unacceptable for individuals outside of Europw

I ordered the correct size of shoes, however the shoes run larger than the new balance I based the size off of. They asked me to return the shoes for a refund and then re-order the correct size, and I am responsible for the cost of shipping the shoes back from the US. The shoes cost $120.00 to ship the shoes it will cost me $227.00. They are unwilling to help in anyway. How is this acceptable. I will not shop with this company again and will also spread my story and their unwillingness to have the slightest bit of compassion. I was going to not only re-order the shoes in the correct size but also shoes for myself and 3 children. The reply I recieved from the customer service was unapologetic and cold. Will be active on social media about this company. I am disabled veteran and have ample time ton make sure as many people know as possible.

11 décembre 2023
Noté 3 sur 5 étoiles

Great Prices bad packaging!

Pricing was great. My package was shipped to the US in a plastic bag which did not travel well. Sneaker box was badly damaged. I suggest shipping in a box when shipping further distances.

12 décembre 2023

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