Snows Motor Group Avis 

The car had a slow puncture, and having spoken directly to the Reception at Snows, Newbury, the car was booked in quickly. The job was done efficiently, and the Staff were excellent.

Excellent service. Very polite and helpful staff.

Good customer care, reasonable prices, good communication and good service every time .

5 Stars – Excellent Customer Service

I recently dealt with Jack regarding the purchase of a Ford Kuga and wanted to express my appreciation for their professionalism and excellent customer service.

Unfortunately, due to unforeseen financial circumstances, I was unable to proceed with the purchase. Despite this, the team remained professional, courteous and understanding throughout the process.

The communication and service I received were excellent, and I genuinely appreciate the time and effort they put into helping me.

Although the purchase didn't go ahead, I wouldn't hesitate to recommend Snows to anyone looking to buy a vehicle, and I would certainly consider returning in the future.

Thank you again for your understanding and professionalism.

Matt R

Had a booked appointment for a test drive but no-one appeared to be expecting me. No-one approached me when I arrived or when I was wandering around looking at cars, opening doors etc. Eventually I asked someone for the person I was expecting to have the appointment with and was told that he was unavailable owing to running late with another customer. Another consultant took over my visit and was extremely pleasant, informative and knowledgeable. The test drive was well managed and a sale was agreed.

After several visits to identify issues with my Hilux air con Snows took the car in and everything was fixed under warranty
Excellent service and friendly staff

Always a good experience, I have been using my local Toyota garage for many years, Snows are a really good dealership always polite and helpful

Embarrassed are we?

I get a notification from Trust Pilot saying that SNOWS have attempted to take down my review - however, after checking it, Trust Pilot stated there was nothing wrong with it and kept it up.

How embarrassing & unprofessional! You are trying to prevent bad reviews from being seen by other people !

Jeff make the whole buying experience very informative and relaxing. I would recommend Jeff and the dealership at Salisbury Green to everyone.

Traded in my Peugeot 3008 GT for a Peugeot 408 GT, Nick the sales man was very helpful and very Knowledgeable about both cars. Purchase went smoothly and the deal was done very quickly.
Would definitely recommend Nick and Snows Peugeot and will definitely use them again if I decide to buy another Peugeot at a later date.

Amazing sales people and after care service is second to none.

Customer service outstanding.
Well done Finley

Amazing customer service throughout and great communication from start to finish. Professional yet personable. The guys at Snows made the process both easy and enjoyable.

Bought my Peugeot from Emma P at the Basingstoke branch. All went extremely smoothly. Emma was particularly good during the whole process and a special thanks goes out to her. Now living it up in my new 408.

Posted this on TrustPilot, they asked me to contact them with details, sent them the ALLEGED car they had for sale that was just a SHAM and they never contacted me back about the FICTITIOUS CAR.
Saw a Vauxhall Corsa 1.2 Turbo Auto…
Saw a Vauxhall Corsa 1.2 Turbo Auto Ultimate Automatic Petrol on their site, it was £15.666 in Black, contacted them about it but it was just a Sham they knew nothing about it so I sent them a picture of it but got no reply, Looks like they do SHAM ADVERTISING The Salesman was
Salman Baqi.

Snows Motor Group have asked for details, they already had the Salesmans details no need to ask me for anything, but I have sent them all the information now let me see what other lies they come up with about this FICTITIOUS CAR THEY ADVERTISED.
The Advert for the car said in-stock £15.666 then suddenly when I tried to get the details about it, it suddenly went out of stock, now what a surprise that was.
I sent in all the details to them as requested, Copy of the advert and emails, NO RESPONSE FROM THEM. Now what a surprise that is, The FICTITIOUS CAR AT £15.666. THAT NOBODY KNOWS ANYTHING ABOUT, Perhaps they can give me the registrations of the ones they sold at this price, I suspect that will also not be forthcomming also.

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Reply from Snows Motor Group

Sep 14, 2026
Hello Dylan, thank you for getting in touch with your rating. We’re extremely sorry to see that you had a one-star experience with us – this is not the high standard of service that we strive to deliver. Please could you email customer. WHICH I DID with the date and time of your visit, so we can investigate this further. Many thanks in advance, ^NS

Looks like they are going to be investigating this for years, and it looks like they cannot find that FICTITIOUS CAR THEY ADVERTISED.

Snows sent me an email to say my vehicle was due it's annual service. I called them and aranged a time and booking was easy frinedly member of staff they knew there job and answered all my question's. Because i was going to wait while the service was carried out i was offered coffee and a nice area to read my book. Paying for the service the member of staff was a trainee but you would not think so very professional. Went through what was done to the car. So will use again simply delicious. Only hiccup is why is it so difficult to pay for things like this now adays since we went decimal.

I was dissapointed to have to wait nearly three weeks for my car to be allocated into the workshop for repair under extended warranty.
This dealership (nearest) is approx one hour drive from my home so there were some logistical problems as well.
Repair was effected promptly once car was in the workshop.

Good experience But parking is a nightmare.

They don’t do the job good

Great no pressure customer service .....5 star