Solar Emporium  Avis 

I just completed my solar installation and am now waiting for inspection. I couldn’t be happier with my experience! After doing extensive research and comparing multiple solar suppliers for a long time, I chose this company, and I’m so glad I did.

Rehman, one of the sales representatives, truly stood out. He wasn’t in a rush, took the time to listen, and tailored the deal to fit my specific needs. He was incredibly helpful, super friendly, and most importantly, he genuinely respects his customers and responds promptly.

The installation team from LUMAN ELECTRIC was outstanding—professional, friendly, and humble. They did an excellent job with great attention to detail.

I highly recommend Solar Emporium to anyone considering solar installation!

I know getting solar is a bit confusing and there are many companies selling it. But Solar Emporium were great to deal with communication was good and followed up promptly with any queries. Once i signed the support team were great. So would recommend anybody using them.

The Team at Solar Emporium is very friendly , efficient & professionals .
Arifur Rahman Anik and Junaira Khan From the sales team & Nasif Kadir from the installation team
Are very professional and went that extra mile to make sure everything goes smoothly

Arifur was a fantastic help to us in navigating our solar panel purchase and installation with Solar Emporium. Always cheerful, responsive and communicative. We did need to go through others at various stages of the project, but we always got the necessary action through him. As for the project, it went well and was uneventful. Installers were great too. Timeline quoted were pretty much as it happened. :)

great service from start to finish,
very happy with that

I found Arifur to be thorough and diligent in providing the information and especially to get to the point of installation despite the many hurdles we encountered in the grant qualifying stage.

Azhar from Solar Emporium was amazing. He was so knowledgeable with the product I was enquiring about. He kept in contact with me every step of the way and made the process very easy. I was kept informed of every update. So quick from the day I enquired to the day they installed. My Solar panels are excellent and I look forward to the savings. I want to say a big thank you to Azhar for making this possible. Highly recommend Solar Emporium and the great customer service. Thank you.

After sale service very slow, months to wait.

My solar system was installed 23/11/2024,
I report my inverter dongle problems at 7/3/2025,
because it was no power in,
Until today 27/04/2025,
Still waiting for yours actions…

Overall an amazing experience throughout the entire process.

The proposal was good. Staff very polite and helpful. Installers very efficient and friendly. Govt and electric supplier were slow. But overall a good experience even if it was longer in time than I thought.

Timely response to customer queries. I am happy with the service.

hopefully over a period of time all their promise hold true

I refer my friend to use use solar emporium services they didn’t answering my call to give me 200$ voucher how bad they premised me

Great service from start to finish!

Excellent quality of products and knowledgeable people. Highly recommend for residential solar and batteries.

My solar has been on the roof for 3 months and I'm still not connected to the grid. this has been 1 of the worst experiences I've had

I don’t know is it working because I’m getting same amount of bills

I would recommend this company to anyone from the first phone call with the sales lady to the installers and to the person set up the App on my phone was all perfect and he took his time over the phone showing every step to connect my phone and got the system working really nice people to deal with and the price was right I’m happy with the system installed and hope to save money on my electricity bill
Thanks

Beware of This Company! Avoid at All Costs!

I made the mistake of trusting this company and paid a deposit of $697.00 on 29th November 2024 for solar panels. After applying for a solar panel loan (approved within a week), I also applied for a solar battery loan, which was approved on 6th January 2025. Everything seemed to be progressing well, but that’s where the nightmare began.

Since then, they have done nothing but delay and frustrate me with endless excuses. "We can’t see the loan approval," "It’s been transferred to the installation team," and other nonsense excuses have been their responses for weeks. Despite providing over 50 photos and 2 video files on three different occasions to help with the process, they have stalled and failed to deliver.

Fast forward to 20th January 2025—after over 14 days of silence—they had the audacity to demand an additional $700 for a scissor lift, claiming it’s essential for the installation. This is after they’ve had every opportunity to assess the site properly.

Here’s the kicker: They’re now refusing to install the system entirely! They claim they can’t do the job, despite all the evidence and preparation provided. When I asked for a refund of my deposit, they told me they can’t issue one because it’s been more than 2 months since payment—an absolutely ridiculous and unethical policy.

I even recorded their phone conversations to document the lies they’ve been telling me, yet they continue to avoid responsibility.

This company is a complete scam. They take your money, string you along with excuses, and then refuse to either deliver the service or issue a refund. It’s outrageous that companies like this are allowed to operate.

I’m filing a formal complaint with consumer protection authorities and will pursue this matter to ensure they are held accountable for their actions.

If you value your hard-earned money, do NOT buy anything from this company. Warn your friends, family, and anyone in your network to avoid them as well.

I purchased a 6.6 kW solar system with a 5 kW Fronius Primo inverter from Solar Emporium. The system was installed at my home on December 2, 2024. However, it has not been operational since the installation, as there are no signal lights on the inverter. Despite this, Solar Emporium falsely reported the installation as successfully completed and processed the associated payments through loans from Plenti and Solar Victoria.

As a result, I am now paying over $100 per month to Plenti and Solar Victoria without receiving any benefit from the solar system. Attempting to resolve this issue has been extremely frustrating. Solar Emporium is often unresponsive to my calls, and on the rare occasions they do answer, they claim they are "working on it" without providing any tangible solutions or updates.