Solar Emporium  Avis 

338
•
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 1 sur 5 étoiles

They subcontracted the installation, and the installers did a very poor job. They didn't even know the correct position to install the system. They also damaged my roof tiles and failed to replace t... Voir plus

Noté 5 sur 5 étoiles

Kept in touch without being overbearing. Gave me space to study and compare. Quick to answer when I had questions. Once I decided to go ahead they were expeditious, patient with my queries. Kept their... Voir plus

Noté 5 sur 5 étoiles

Enquired on Good Friday 2025,,.Installed on May 1….Connected to Grid on 15 May..Arifur was an Absolute rippa to communicate with, Questions, doubt's, Punctuality,,Knowledge,,he had everything for me I... Voir plus

Noté 5 sur 5 étoiles

Incredibly knowledgeable and helpful throughout the entire process. Kept us up to date and fully supported us from start to finish. They guided us through the right products for our property and the... Voir plus

À propos de l'entreprise

  1. Société d'énergie solaire

Écrit par l'entreprise

As an organization, Solar Emporium is a blend of talent and trust. We possess a pretty clear vision of your needs, and trust us when we say our topmost priority is to serve you. We are not your typical ‘Solar People’; we will be there every step of the way during and after the installation, making sure you are well satisfied with the service. We want to understand you before we even proceed further. That’s why expect a friendly visit if you choose us with which, we try to bring whatever light we can!! (Solar, I mean)


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

338 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

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3,9

Tous les avis

(338)

5 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Mitchell Acebedo is exceptional

Mitchell Acebedo is exceptional. He understands the needs of the customers and gives a solution that best fits and appropriate. Mitch is commited worker and very reliable. He is very easy to deal with as well. I highly recommend Mitchell from Solar Emporiun for your solar needs. Regards Nitin

5 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

From the moment I called solar emporium…

From the moment I called solar emporium and spoke to Mitch I was very happy with his professionalism in explaining the whole solar process from beginning to end and sorting me out with the perfect number of panels for my needs would highly recommend solar emporium to anyone looking to save money on there power bills and also a shout out to Michael the electrician who installed product great job cheers Sean

15 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Good company, installation a breeze

Very good sales representative, followed by good client communications. Installation was done without any issues, connection organised and now all is running very well. More importantly, I had some concerns along the way and was able to receive assurances and good customer assistance to ensure I felt at ease with the whole process and company.

20 juin 2024
Noté 5 sur 5 étoiles

Great experience with Solar Emporium

The entire process from the initial quote through to the install was seamless. Kristian was very up front, easy to work with, and ultimately guided the whole process to ensure that everything went smoothly. I've now recommended him and Solar Emporium to friends. Thanks team, looking forward now to reduced energy bills!

5 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Great job - no surprises!…

What a great experience with Solar Emporium. Just had a 6.6kW solar system installed at my house by Solar Emporium, and I couldn't be happier with the entire experience.

Kristian Michael was my initial point of contact and went out of his way to answer all my questions, even arranged for one of the installers to contact me to answer some technical questions on the installation of a Smart Meter, even before i committed to purchasing a system. He was very supportive throughout the entire process and still answered my calls when i needed some assistance during installation.
Tayla from the installation booking team was responsive to meeting our installation date needs and was able to bring forward our installation date that was better suited to our needs.

The installation team led by Michael Salvatore from Luman Electrics and his team of 4 did a fantastic job on the day. They were professional, efficient, and left the site clean and tidy. I had ordered a Smart Meter as part of the installation and this was not working properly on the day so Michael to control and worked with the Inverter supper Goodwe to resolve the issue by the next day without me needing to chase up. The system is up and running and showing I'm putting excess power back into grid already!!

I would highly recommend them to anyone considering solar installation.

17 juin 2024
Avis spontané
Noté 1 sur 5 étoiles

Poor Services

Booking installation was very smooth. situation was dire when it was handed over to installation and field team.
1. Installer did not show up on installation date .
2. After mutiple commitments he show up for installation and advised installation can not be done as per plan and he is missing some essential equipments and shall install next day.
3 He didn't show up next day and came after couple of weeks and installed.
4. Took two days to install compared to advised couple of hours of time
5.Quality of installation is poor panels are not leveled
6. Installation not done as per standards lately found out by inspector.
8. Instllation Certification and paperwork provided around six months after installation
9. Excuses made for not doing work on time or up to standards were very unprofessional.
10. Higher management from Solar Emporium had to intervene to get job done.

22 mai 2024
Logo de Solar Emporium

Réponse de Solar Emporium

Hi Shahwaj,
We are extremely sorry for the time taken to resolve your installation. We will not make excuses as your experience was not what we wish our customers to ever experience. To address a few points, the panels are not exactly level due to the age of your roof. The installer did everything possible to level and maintain a pleasing aesthetic but only so much could be done with your roof. Additionally, the installation, as with all our installations, was completed compliantly. The issue with the certificate was due to a missing cover for a wiring compartment on your product which would be unsafe. The cover had to be ordered from the manufacturer and took longer than we had hoped however you were kept informed at all points.

Kind regards,
Emma S
Customer Engagement Officer
Solar Emporium

Noté 5 sur 5 étoiles

I recently had a 13kW solar system…

I recently had a 13kW solar system installed at my house by Solar Emporium, and I couldn't be happier with the entire experience. From start to finish, the process was smooth and hassle-free.

Shayan Nazari, my point of contact, was extremely professional and supportive throughout the entire process. He ensured that all approvals and paperwork were handled without any hassle on my part, making the experience stress-free and efficient.

The installation team did a fantastic job. They were professional, efficient, and left the site clean and tidy. The quality of their work is evident in the performance of the system.

I am thrilled with my new solar system. The service provided by Solar Emporium exceeded my expectations, and I would highly recommend them to anyone considering solar installation.

Thank you, Solar Emporium, for making my transition to solar energy so seamless and enjoyable!

21 mai 2024
Noté 4 sur 5 étoiles

Great to deal with but can do much better!

Great customer service at the start but patchy following on to installation. A few logistical hiccups with delivery of stocks as scheduled but install was delayed for a week. Understandable with weather and other unpredictable matters in play. I would have appreciated more updates on when matters were to be resolved after instal with no indication of a return. Left in the dark to guess ‘when’.

22 mai 2024
Noté 3 sur 5 étoiles

The old solar system was to be removed…

The old solar system was to be removed from site. Still on front lawn 4 weeks after installation of new solar system. Have tried to contact several times and have not been able to talk with anyone from Solar Emporium regarding this issue.

1 mai 2024
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Réponse de Solar Emporium

Hi Ross,
We are very sorry to read this has occurred. This has now been resolved and we have since updated our internal process to avoid it happening in the future. Once again, apologise for the inconvenience caused but thank you for working with us to resolve this matter.

Kind Regards,
Emma S
Customer Engagement Officer
Solar Emporium

Noté 5 sur 5 étoiles

Impressed with service

From my initial contact with Mitchell I was extremely impressed with Solar Emporium. Everything was clearly explained.
The whole process went smoothly. The installer was friendly and helpful.

30 avril 2024
Noté 1 sur 5 étoiles

9 weeks since installation the battery…

9 weeks since installation the battery has not worked. Communication is terrible as no one at your end has taken responsibility. All I have spoken to made promises but none kept. Still battery is not working

And to this the reply was that I was and am being ungrateful and you’re proud of yourselves?

We all know that is not the case. But we can all believe our own truths regardless of the nightmare reality

6 mai 2024
Logo de Solar Emporium

Réponse de Solar Emporium

Hi Steve,
As you were made aware through the entire process, this was a product fault. We worked with you at every step of the way and kept you informed as to the action being taken. Unfortunately, the manufacturer had also provided a rectification that had an issue so the entire battery was replaced. Once everything was resolved, we compensated you at 2 x the expected performance as a act of good faith for the inconvenience.
gain, we deeply regret that this was your experience, but we're proud of the level of support we provided and believe it reflects our commitment to exemplary service.

Kind regards,
Emma
Solar Emporium
Customer Engagement Officer

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