Somoraofficial Avis 

TERRIBLE TERRIBLE COMPANY ..DO NOT BUY FROM THEM

I ordered from Soumora Brand . But they go by many company names, ie Soul Flower Brand, somora.com, Soumora Brand, Gobben.com,
They are full of crap. They make up tracking details.
It's been 2 months since I ordered. I receive generic reponses when I questioned where my item is or give my money back.
Absolute scam company

I put in an order on the 16th of August 2026 with Soumora.com and they promised delivery by 3rd of September 2026. It is now 22nd September 2026 and I still dont have my order. .and to top it off the photo I have sent them to have my 3d gift made from is now being advertised by other sites as the 3d model. I have never given the photo to anyone else, so I believe they have either sold my photo or the companies are affiliated. Either way..it was a surprise for my partner and now 1. It never came on time for his birthday.. and 2. It is no longer a surprise for him as he saw it being advertised online

Stay away from this company. I bought a shirt which I never received. I followed up and got an answer that they were regretful and the order would be rushed. Never received and no response to my follow-up’s. The company is obviously crooks

Es un fraude nunca contestan y no envían lo que compras, donde se puede denunciar ??

Ordered from Soumora Brand and this is an absolute farce from beginning . I placed my order on July 10th and it was only after I complained that the order was sent out on August 1st. Terrible customer service which is basically a automated service sending different versions of the same email. Wish I had never used this company. Doubt I will actually get what I ordered so going through bank to get my money back. Avoid at all costs!

Terrible company to do business with.Will never make another purchase from this company.......buyer beware!!!!

I originally ordered Nov 18 2025 for Christmas a pen and 2 refills. Never got the item, when I reached out multiple times mind you they finally said FedEx lost my package and would resend it. Never got that package either and when I tried to contact them multiple times again there is no answer so now I am out $70 and this company is refusing to answer. DO NOT BUY FROM THIS COMPANY.

DO NOT ORDER from this company. My order has never been received, and they answered my initial email promising a refund, but that never came through, and now they aren't responding. No phone # for the company, only an email address. I've sent numerous emails. Now I'm out $100+ and that sucks. Shame on you Somora.

SCAM. Ordered before Xmas 2025. Never received. Requested refund and none received. They responded up until they said they would refund and never responded after that. NO PRODUCT AND NO REFUND.

DO NOT BUY FROM THIS SITE!!!!! I ordered two pens before Christmas, not only did they not arrive but they are just not replying to my request for a refund!

Never received my order and was not given a refund. They kept my money. Do not trust this company.

I ordered a 3D pen and refills in November, it was to be a Christmas gift for my Granddaughter. They did not arrive before Christmas but I assumed they had been caught up in the rush to fill and mail orders.
I have written repeatedly asking for an explanation. I received only one reply apologizing for the delay in responding to my inquiries and promising to look into the delay with FedEx immediately.
That was in early January. Since then nothing more.
This is very poor service and apparently there is no intention to return my money.

I ordered a pen. Never received! Never reimbursed… worse service ever!!!! Do not buy from them.

This is a fraud site I was rip off . I ordered the 3D pens with extra multicolor spool. They never delivered and they process my payment. My order is 22469.

Complete scam. Parcel never received as promised. No refund as promised. Stay away from this bunch!!!!!

Would absolutely leave 0 stars if available. Ordered a 3D pen for a 6 year old early December. No delivery to this date (Feb 3rd). Total scam. Wasted &$40. They replied once, then into thin air.

Ordered on 9 December 2025 with delivery within 5 business days - order never arrived. Several follow-up emails sent - although all were answered, it was all lies. Final email on 6 January 2026 I asked for and was advised I would receive a full refund - of course that never arrived either. Complete scam - website has now mysteriously disappeared - do not engage with this company.

Do not purchase from this company website. I’ve order back in Nov, never received my order been on contact with the “customer” services requesting refund for fraudulent. They tried assuring that a refund was in place and still haven’t not received the refund or order.

Similar to other customers, I saw the "Proudly Canadian" and ordered two 3d pens for Christmas gifts. Apologies for the late arrival and promises of a refund. Never arrived and no refund. How do we protect ourselves?

If I could rate 0 stars I would. I ordered items early December which have still not been delivered. They have challenged the dispute I put in with my bank but not provided any proof of anything other than my order with them! No shipping information. I wish I’d checked for reviews (outside of their website) before I ordered! Lesson learnt, do not trust this website!! They do reply to emails but there is never any action!! Avoid!!!!