Southern Phone Avis 

I'm getting emails saying that my credit card has expired, it has not! Since. the company has changed owners , getting through to someone or somewhere to make sense is impossible. Long wait on calls , the big runaround , poor communication with heavily accented responders, man this is so frustrating. Service used to be good but now, can't get any sense made with what should be a simple issue. Can't even log into my old a/c. They changed my old A/c number to a customer number which is different. Looking elsewhere like so many other people. This company should be ashamed to offer what they call "Customer service " because there is none!

Same (but separate) patterns of can't use our provided card details, then overdue bills, can't get through on phone to make payment. Husband waited over an hour twice, then extremely unhelpful, disinterested customer service obviously dealing with same issue repeatedly. They appear to want pre-existing customers to leave!? Not going through this a third time, moving all mobiles and internet elsewhere.

⭐ 0 Star – Extremely Disappointing Customer Service

One of the worst experiences I have ever had with a telecommunications company in Australia.

I tried multiple times to contact customer service to make a payment and resolve my issue, but I could never get proper assistance. On one occasion, I waited for around one hour, only to be transferred to another agent and forced to wait again.

I was then charged additional fees because my payment was not made on time, even though I had made repeated attempts to contact the company and resolve the matter. I found this extremely frustrating and unfair.

Instead of helping resolve the issue, I received threatening emails saying that my service would be terminated and that the matter could be sent to debt collectors. Eventually, I became so frustrated that I simply paid the entire amount, including the additional fee that I believe I should not have been charged, just to put an end to the situation.

Even after paying everything, I still did not receive the proper tax invoice I requested. Instead, I continued receiving emails threatening that my service would be terminated.

This has been an incredibly frustrating experience from beginning to end. Poor customer service, excessive waiting times, confusing communication, additional charges, and continued threatening emails despite payment.

This company seriously needs to improve the way it treats its customers. I would not recommend them based on my experience.

When the company was taken over, first off we were informed they no longer used Telstra network (that should have been a warning). They then required confirmation/renewal of payment details which I did.
The next month, I got a notice that I hadn't paid my bill. Some crap about checking that my details were correct. (Had 2 similar notices since)
Easier said than done. Couldn't get in to 'My Account'.
That's when the real problems began:- phoned their 13 number only to be transferred to another number. Waited over an hour before giving up.
Called again next day same thing. Only waited 45 min this time before giving up!
Called a third time and told the idiot on the other end - 'Just tell me how to access the Portal'. He insisted on putting me through to the same moronic music. 30 seconds
Next call was to another Phone Service Provider. Bliss :-)

Tried to reach customer care, to fix my account but they got integrated with some new company; which is bullshit. The waiting time could be a day just to tell your issues. Southern phone replied saying that they can’t even write a mail to escalate the matter to the new company.

Since the transition I am being threatened by account restriction because they say I owe $17.03 last year when i signed up i got a free modem but 2nd bill a modem charge was oin it $17.03 I called them they sent revised bill balace zero all sorted.Now since the migration it has come back Now new team is saying is old team issue old team says new team issue over it I am cancelling they are idiots

Absolutely hopeless,had to get telecommunications ombudsman involved,i recommend this action to anyone who is having trouble with them,got them moving straight away after months of no phone and told i had lost my phone number of 15yrs, guess what got it back, don't deal with them, just go to ombudsman if you're having trouble,fixed in days after months of run around,I do not recommend this company 👎

Tried on two occasions to call for help. I received a noticed stating bill overdue by a day paid the bill then over a week later get an email stating they would close my account. Tried to ring on three occasions and each time someone would state they would look into it and get back to me and put me on hold. First call today 44mijutes, second 18minutes and the third 20minutes where each time I was left on hold. Looking into another service provider now.

The absolute worst Telco. Between service outages, billing issues, internet dropping for no apparent reason, don’t do it to yourself. Go elsewhere

My billing went from $77 a month to $133 because the one VOIP service I had for free for 7 years now costs $10 a month.
So they charged me for 5 VOIP lines.
$77 + $50 = $133 ? They can't even get that right.
Then they charged me $184 for one month.
And $174 for another.
Luckily my bank details disappeared from their system.
I fixed all that with way too much time on the phone
Then the next week they did the same thing.
My new STARLINK system is $75 Unlimited and Twice as fast.
Super easy to set up.
Goodbye and good riddance Southern Phone.

If my experience with Southern Phone is any indication then shutting down is a step in the right direction.

I was with Southern phone for quiet a few years and they were excellent, however after the last buy out it turned to crap. I was unable to access the website account to change a password and payment details, then tried to call them, with no success. Got some Asian guy that put me on hold, never to be answered. Three times, then they said I hadn't paid the bill!. Swapped to Flip, they were great, all better, faster top service and can speak Australian. 👍
Don't go Southern phone.

After the takeover by another company September 1 instead of paying after I now have to pay up front. The money is not the issue, The issue is lack of communications. You cannot answer their emails as they are no reply and try ringing their help line, I gave up after 36 minutes.
I guess the saying if it's cheap it will be cheap and nasty.
Southern Phones management needs to review its operation and review its communications.

If I could give 0 stars I would.
Customer service is terrible. No notification that I was being switched to a new company, with all new details. None of the new details that were provided work and am stuck on an endless loop trying to get assistance.

Southern phone was sold off since then its rubbish. 45 mins to wait to get new bpay details only to see on bill its no longer a option. My original payment expires, bills nearly due, no invoice recieved customer service 1 out of 10. Im definitely transferring out. I would rather pay more so when I need help I would get some. So disapointed

Didn't realise southern phones are now AGL. Tried updating my credit card details and I couldn't. I have an old Southern account number which isn't recognised. Bloody nightmare. The "call centre" just didn't get it. Pulling my hair out! Looking elsewhere

Absolutely disgraceful Customer Service after being loyal customers for years.
My elderly parents were sent new sim cards to change over because of an issue with southern phones service provider, the help from the call centre was beyond disgraceful and totally unacceptable with a service operator that couldn’t speak English properly and the call was delayed obviously because of a overseas call centre.They brag about being there for regional Australia when actually they aren’t.
Going to change over to Telstra as Southern Phones are nothing short of Disgraceful…

My wife died and I rang Southern Phones to cancel her account. They did it after 1 day and then direct debited the account the very next day for 1 months service. I rang them and they said they would pay it back pro rata at the next billing date where I would need to ring them, go through the usual delays and get in using two factor authentication. I asked them why can’t they do it now, but they said it was not possible. I then asked them to make a note in their diary for them to do it on the next billing cycle. Again they refused - obviously hoping I would forget. An incredible lack of compassion and service. You can do better elsewhere.

Abysmal service, not a clue what customers want. After a tedious and long discussion with an Indian call center you will be required to listen for another extended period to something that's largely irrelevant.
I hate this company for wasting so much of my time and found something far better online no phone calls new modem arrived in five days.
How on earth do companies as bad as this one survive in the marketplace?

Southern phone, full of lies nothing else, there service is pathetic, customer service connect you to outsourced company's call centre, people there don't even know anything about this provider.. don't get fooled by there offers suddenly your bill would jump from 45$ to 69$ overnight, just because you changed your billing cycle or change your address (don't accept there modems, that's a trap they sell you refurbished E-waste, that breakdown in months, still you would be paying for that.. overall just don't Sign up.