Southern Phone Avis 

no internet on and off for the last 4 days, since being taken over by AGL the cost has nearly doubled..when trying to contact southern you are directed to an indian call centre with hopeless english language skills.it used to very good .....now very poor.

Tried to report a fault with my 80 year old mother’s phone during a bushfire emergency and received no help whatsoever. They kept asking to speak with her and I had to explain a number of times that she was 1000km away and her phone line wasn’t working. Because I wasn’t an authorized person on the account and they couldn’t speak with her they refused to even investigate the issue. Worse than useless.

Southern Phone are completely hopeless

I have been with them for a few months now and every single month I have been given a myriad of unexpected charges. These include late fees, account fees etc. despite the fact that I was given no warning that I was late on payments and have never been given an invoice without late fees attached. I have tried on multiple occasions to set up automatic payments and have still received late fees even after getting confirmation of auto payments from southern phone and confirming with a (frankly useless) customer service rep over the phone.

somehow they have managed to make a $15 plan cost me up to $40 every single month.

Also, their online site is buggy and borderline non-functional and they don't have an app.

I wish I could PAY MY BILL on line, it's impossible, their service is pathetic, when I move from here ,I will use another provider, Their online site is a riddle , and I despise the phone option payment method, It's not worth the anger ,drama and stress !!!

I chose southern phone due to cheap plan but I always end up paying more than double the amount. They have so many sneaky ways to over charge. I have been paying 200 percent more than the plan amount.
Well Enough robbing Southern Phone. I am going to change my carrier today. Good bye

Customer service is just as bad. Long wait times, unhelpful agents, and no real solutions to problems. I regret switching to this provider and will be canceling my service as soon as possible

don't normally do bad reviews but be warned Southern Phone are lost as how to provide a internet service. We signed up for NBN services , within a month , service drop out every 10-20 minutes , calls to SP they were unable to determine where the problem was or provide any assistance . You need to call them to disconnect and conversation recorded but complete lack of respect ,stuck to none of the agreed process and come at you for payment for what already has been paid and then add outrageous penalties, ,incompetent and zero customer respect

Very bad customer service.
I called them to ask for checking my mobile data usage and they lectured and blamed me as I didn't know how to use my phone (not to mention I'm an IT guy).
Keep charging me with exceeding mobile data 3 times in the morning even I was sitting in my house and using my wifi, and they blamed it on me.
Very rude Indian staffs.

Please stay away. You have plenty of options out there.

Where do I start? I'm SO not surprised at all the negative reviews here. 93% one star and no responses.
3 years ago after my mother died, Southern Phone cut off my Dad's house phone at a time he desperately needed a support network. After being passed around to a dozen different people a young man scoffed and snottily told me that a text had been sent to advise that Dad needed to update hardware for NBN. No text had been received. When I checked what number the text had been sent to they quoted the landline number. Yep. A telecommunications company did not pick up it was a landline number.
Fast forward a couple of weeks. Still more, endless back and forth until Dad decided he too had had enough. He was trying to grieve the loss of his wife of 60 years and couldn't deal anymore with the garbage that is Southern Phones.
We went to Telstra who were so understanding and helpful. The only dark mark in the day? Southern Phones refused to release to Telstra the number Dad had had for 25 years.
For the next 3 months Dad received a statement of $25.46 credit, instead of a refund, which we had requested. Each time they charged an admin fee, eroding the credit amount. This finally stopped after my 3rd phone call. We gave up on the idea of ever getting the money back and wrote it off.
Fast forward to today. 3 years later I get an email saying Dad is owed $25.46. I call them and request a cheque as Dad has no intention of sharing his bank details with them. Guess what? Southern Phones offers no alternative to direct debit. After 20 minutes of arguing with a representative and his managerI told them what they could do with their refund.
Long, long story short. I NEVER want to deal with these people again. Customer Service is a joke. Go elsewhere and save your sanity.

Told me technician will come in the morning. The guy didn't show up, nor call for the whole day, despite them ensuring me it won't happen.

Complete joke.

Ordered a service to port existing number on to. Instead, SP sent a sim with a new mobile number, and started charging right away. Cancelled it immediately, and SP sent a bit for $0.97 (!) for the experience.

$0.97 can't be paid through any of their payment methods. Don't want a default so I'll be taking this up with the TIO.

Switched to Southern Phone because it seemed like a good deal with better speeds (NBN100). The speeds rarely got over 50mbps and when I called to complain they were unable to fix the issue. This is a breach of consumer law.

The website was regularly down, and their payment portal never worked.

I’ve now switched to a different provider and for the sake of a few dollars I know I’ll get the speeds I’m paying for.

This company cut my mother off even though she followed all of their instructions and upgraded to a 5g phone. She has melanoma and service is essential for her for medical treatments. They ignored her requests to reconnect. They used the excuse that the 3G network was being switched off. What a load of rubbish! The sim has nothing to do with the phone reception and when a 5G phone was purchased and the sim inserted prior to the cutoff date they discontinued the service anyway. Mum tried in vain and spoke to several people at Southern to get reconnected but was ignored or lied to by support. The people on the other end of the phone should consider the stress and angst they are putting people through. It is clearly wrong. A terrible company with no morals. Please do not entertain the idea of ever opening a service with this business!!!!

I have been served by different companies and in different countries, there were good and bad ones. But this company is the worst of the worst. They write out bills simply by making them up. Also disconnecting from them is a problem, they continued to send me bills even after disconnecting

Incredibly poor treatment of customers. Customer service would prefer to disconnect customers, and bill them for the privilege, then attend to their own mistakes.

Unfortunately for me, after expressing to the consultant who answered my call, what it was I wanted, even though I could not understand her, I thought in good faith as a valued customer of some years I would get what I required. I didn't what I got was very very expensive, as they unbarred all my data and they thought I would be happy with a bill of over $500 for two weeks. When I complained, I was treated in a very patronizing manner by ESCALATIONS. The consultants may be lovely, but they are impossible to understand. BE AWARE.

Worst ever.
My dad couldn’t ring out no one could call he spoke to so many people they all said we have fixed the problem it will work in 5 days.
Still nothing I changed him to Telstra not one problem

The worst mobile company I had deal with for 35 years of my life. Kid's device cannot be use with the 3G Network shut down. Still charge me 2 month of subscriptions fee, then sent me a letter that my service will be suspended until my child had a compatible device. Chat with the so call customer service and insist I can use my service, and give a hell of the run to got it cancel.
The mobile service that should avoid for all cost.

Steer clear! They comence the billing on your sim when they send you the sim, so if you don't insert and activate your sim for a month, they still charge for the month. The speed on my phone is a rocketing 460kbps! That's not even half a MB! I had to try three times just to download the Trustpilot page, and the third time took more than a minute. I tried to cancel my sim after just three days of activation and the website is useless, so I contacted customer support. It's based in India of course. The first time I called I was disconnected. I called back straight away and got a bit further but the call kept cutting out. She said she would call me back within 5 minutes which she did not. They also say you can keep your number if you complete your activation with your old sim, but I was sent a new number. So I've notified my contacts of the new number but I'll have to do that again, and it's only been three days. It's all too hard! And goodness only knows if they'll keep billing me and then probably send overdue fees. JUST DON'T DO IT!

Worst customer service I've ever received!! It's absolutely appalling if this is the direction service is heading.