Spa and Equipment Avis 

Very pleased with spa and equipment. Excellent next day delivery. Great customer service reps if any questions or concerns.

They answered my many questions about the product I was purchasing and were helpful and professional.

Very helpful, prompt delivery and excellent customer service.

I placed an order from Spa and Equipment. The company left a voice mail at my home telling me that the item I had ordered was no longer available and that if I wanted they would send me a different model. I never responded and never reordered. A few weeks later I received the different model. I called the company to try to resolve this. The spokesperson for the company refused to take the equipment back and stated that I would need to mail the equipment back (with insurance) as they would not be responsible for any damages. They stated that I would be charged a $25.00 re-stocking fee. I have never had a company take it upon themselves to order something for me and use my credit card to purchase the item.

(Edit)
Here's the thing. You folks left a voice mail at my home stating that the item I purchased was not available and offered to send me an alternative product. I did not respond by phone or email. Yes, you did offer to send an upgraded machine with no additional cost, but you took it upon yourself to change my order and charged my credit card WITHOUT MY PERMISSION. Strangely, Spa and Equipment did not send me an invoice of that transaction. There is a Gold Standard of Service and Care to Customers that your company violated. There is a sacred trust and oath between merchants and customers that a customer will be sold what is promised and that credit card information will never be abused in any way. You violated that trust. There is a wrong way and a right way to do business. Companies with truth and integrity would admit the mistake and reimburse me for the machine and the S/H both ways. A customer should never have to pay for a company's mistake. $40.00 for S/H is little to pay to maintain your truth and integrity.

Presently, I am working with my bank to resolve this issue with Spa and Equipment.
Also, I ordered a facial machine, not a mag-light. You must be thinking of someone else.

The beds and other products are top quality for the price paid. The only problem that I encountered was with the shipping. I did not know that I had to specify that the delivery to be brought into the salon therefore they were left on the sidewalk in front of my salon. I wish someone had asked me about this. I certainly would have paid to have them put inside. Everyone was real nice until I called about the packages being left outside then pretty much they told me that was what I had ordered. I would have had to pay extra for them to be brought inside. I said I would have done that but was not told about this. I will definitely use this company again but will specify how I want the delivery taken care of.

Fabulous customer service! They were out of the item we ordered and very quickly called to let us know and ask if it was ok that they send us a more expensive replacement at the same cost!
Would definitely shop again. Professional and fast to boot!

Excellent customer service. Product came quickly and was exactly what I was looking for. I would purchase other items from Spa and Equipment!

The internet is a big and overwheling place to fine what you want, and you have to know what you want. This company did just that. They have great choices in everything line of the spa business. Very happy, thanks

We purchased steamer and bed form them very pleased with the items and service, Highly recommended A++++