I've used this company for a few years now and never had to call for any reason, I've purchased a new phone so wanted the policy swapping over from old to new, i called up and spoke to a lovely hap... Voir plus
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Lisa was fantastic to deal with we had a bit of a broken line which she phoned me straight back, the process was smooth and fast with no hard sales tactics
Call answered very quickly by a lovely lady called Emma. She was extremely polite and helpful in making the necessary changes to my policy. Excellent service.
Easy to understand phone options. Easy to find info I needed to be prepared. Quick reply. Courteous, clear , patient, respectful, efficient, effective member of staff… sorry I didn’t note her name... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
SPB UK is a leading provider of protection solutions, trusted by millions of customers across the UK and Europe. For over 20 years, we’ve supported people through life’s unexpected moments. Whether that’s a lost phone, accidental damage, or the need to make a claim quickly and easily. We work with some of Europe's best‑known brands to deliver insurance and service programmes that put customers first. Our focus is simple: clear communication, fair decisions, and support that makes things easy when you need it most. Every review helps us improve, and we’re committed to continually strengthening our service. Thank you for choosing SPB, we’re here to help whenever you need us.
Coordonnées de contact
3000, Lakeside, North Harbour, PO9 3EN, Portsmouth, Royaume-Uni
- spbuk.com
4,8
Excellent
142 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Lisa helped me change my insurance to…
Lisa helped me change my insurance to accommodate my new phone. Lovely lady. Polite and friendly
23 juin 2025
Avis spontané
Réponse de SPB UK
Hello Elizabeth,
Thank you for your lovely feedback! We're so pleased to hear that Lisa was able to help you smoothly update your insurance for your new phone. She truly is a gem — polite, friendly, and always happy to assist. We'll be sure to pass along your kind words to her!
Kind regards
Hayley@insurance2go
The Service provided by Lisa was first…
The Service provided by Lisa was first class and I now have all my devices covered for a competitive price! Thank you
17 juin 2025
Avis spontané
Réponse de SPB UK
Hi Joe,
Thank you so much for your lovely feedback! We're delighted to hear that Lisa provided you with first-class service and that all your devices are now covered at a competitive price. We'll be sure to pass on your kind words to her—it means a lot to the team. If you ever need anything else, we're always here to help!
Kind regards
Hayley@SPB
The lady i spoke with was very helpful
The lady i spoke with was very helpful. Everything was explained to me in great detail. So was very happy with the service I received from her.
16 juin 2025
Avis spontané
Réponse de SPB UK
Hi Ousman,
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience. It's wonderful to know that our team member was able to assist you thoroughly and clearly. We’ll be sure to pass along your feedback—it will mean a lot. If you ever need anything else, we’re always here to help!
Kind regards
Hayley@SPB
Kara dealt with my enquiry quickly and…
Kara dealt with my enquiry quickly and effectively in a very polite and professional way.
11 juin 2025
Avis spontané
Réponse de SPB UK
Hi Justin,
Thank you for your kind words! We're so pleased to hear that Kara handled your enquiry quickly, effectively, and with such professionalism. We’re proud to have her on our team, and your feedback means a lot. We hope to assist you again in the future!
Kind regards
Hayley@SPB
Repair reference 594286
Repair reference: 594286. George was very helpful. I made a few mistakes while logging the issue, and George called me to assist over the phone. The service was excellent.
3 juin 2025
Avis spontané
Réponse de SPB UK
Hi Jefferson,
Thank you for your kind words and for taking the time to share your experience! We're so pleased to hear that George was able to assist you and provide excellent service, especially when things didn’t go quite as planned. We’ll be sure to pass your feedback along to him — it’ll mean a lot. If you ever need anything else, we’re always here to help!
Kind regards
Hayley@insurance2go
very good company even with wrong…
very good company even with wrong things written on the email to change details of phone will get it right by sending more emails to if it gets confusing will call you.
6 juin 2025
Avis spontané
Réponse de SPB UK
Hi Penny,
Thank you for your feedback and for your patience! We're glad to hear you think highly of our company. We understand that email communication can sometimes be a bit confusing, especially when details need updating. We're always here to help — whether it's through email or a quick phone call — and we’ll make sure everything gets sorted correctly. Your trust means a lot to us!
Kind regards
Hayley
Absolutely useless
Absolutely useless they have had my phone for 5 days no update on the claim portal, have to keep ringing them to find out what’s going on just want me phone back so annoyed
3 juin 2025
Avis spontané
Réponse de SPB UK
Dear Victoria,
We're really sorry to hear about your recent experience — we completely understand how frustrating it must be to be without your phone and not receiving timely updates.
We’ve tried to locate your policy in our system but haven’t been able to find it with the information available. To help us look into this further and resolve the issue as quickly as possible, please contact our team directly.
We’re here to help and want to get this sorted for you as soon as possible.
Kind regards
Hayley
George was very helpful
George was very helpful, he was very efficient and polite, he’s an asset!
30 mai 2025
Avis spontané
Réponse de SPB UK
Hello Chloe,
We're so pleased to hear that George was helpful, efficient, and polite. We completely agree—he’s a real asset to our team! We'll be sure to pass along your kind words to him. If there's anything else we can assist you with, we're always here to help.
Kind regards
Hayley
Lisa was great in Customer Service
Lisa was great in Customer Service! Made my upgrade super easy and she was delightful to chat with.
29 mai 2025
Avis spontané
Réponse de SPB UK
Hello Joana,
Thank you for your lovely feedback! We're so glad to hear that Lisa made your upgrade experience smooth and enjoyable. It’s always great to know when our team members leave such a positive impression—Lisa will be thrilled to hear your kind words!
If there’s anything else we can help with, don’t hesitate to reach out.
Kind regards
Hayley
Spoke with Lisa when changing my…
Spoke with Lisa when changing my insurance over to my new iPhone 16 and also updating my address. Lisa made it all very easy and was more than helpful with any questions I had. Been with this company for many years now and can’t fault them. Thanks guys 😉
19 mai 2025
Avis spontané
Réponse de SPB UK
Thank you for your fantastic review! We're delighted to hear that Lisa made your insurance update seamless and hassle-free. Providing excellent service and making things easy for our valued customers is what we strive for, so knowing you’ve had such a positive experience means a lot. We truly appreciate your loyalty over the years and look forward to continuing to serve you. Thanks again! 😊
Kind regards
Hayley@iSPB
Very helpful and friendly staff,
Very helpful and friendly staff,
The lady that dealt with my query on updating my policy on a new phone, she was very helpful and friendly. Would highly recommend this firm to family and friends.
6 mai 2025
Avis spontané
Réponse de SPB UK
Thank you so much for your kind words! We're delighted to hear that our staff, especially the lady who assisted you with updating your policy, provided you with such a positive experience. Your recommendation means a lot to us, and we're grateful for your support.
If you have any more feedback or need further assistance, please don't hesitate to reach out. We're always here to help! 😊
Kind regards
Hayley@SPB
Kara is great
Kara is great ! I hope youre lucky enough to speak to her as she made the customer bounty bearable and her compliance was 100 %
24 avril 2025
Avis spontané
Réponse de SPB UK
Hi Jay,
Thank you for your wonderful feedback! We're delighted to hear that Kara provided you with such excellent service and made your experience more bearable. We'll be sure to pass on your kind words to her. If you have any other comments or need further assistance, please don't hesitate to reach out. Your satisfaction is our top priority!
Kind regards
Hayley@Insurance2go
I was over 2 weeks without a phone
I was over 2 weeks without a phone . Read the small print before taking out a policy. Very very difficult to make the initial claim if you’re not tech savvy. You must supply proof of usage of your phone which can take over a week to get this from your provider. I had to put in a complaint and spend hours on the phone to resolve all the issues. Once the customer complaints team were involved my experience was very different . Kara was amazing helpful and they did replace my phone with a reconditioned one in a different colour as it could not be repaired .
11 mars 2025
Avis spontané
Réponse de SPB UK
Dear Nicola,
Thank you for sharing your detailed feedback. I'm sorry to hear about the initial difficulties you faced with your claim and the inconvenience of being without a phone for over two weeks. It's understandable how frustrating it must have been to navigate the claim process, especially if you're not tech-savvy.
We're glad to hear that once the customer complaints team, particularly Kara, got involved, your experience improved significantly. It's great to know that Kara was able to assist you effectively and that you received a replacement phone, even if it was a reconditioned one in a different color.
Your feedback is invaluable and will help us improve our services. If you need any further assistance or have any other concerns, please don't hesitate to reach out. Thank you for your patience and understanding.
Kind regards
Hayley@SPB
Good customer service
George was very patient in helping clarify a few items on the application form, ensuring that I understood everything.
18 mars 2025
Avis spontané
Réponse de SPB UK
Hi Hilary,
Thank you for sharing your experience! We're delighted to hear that George was able to assist you so patiently and effectively. Ensuring our customers fully understand the application process is very important to us. If you have any more questions or need further assistance, please don't hesitate to reach out. 😊
Kind regards
Hayley@SPB
Helpful
Guy who I spoke to today was very friendly and helpful. Dealt with my query quickly and efficiently. 5*
17 mars 2025
Avis spontané
Réponse de SPB UK
Thank you so much for your wonderful review! We're thrilled to hear that our team member was able to assist you in a friendly and efficient manner. Your positive feedback and 5-star rating mean a lot to us. If you need any further assistance, please don't hesitate to reach out. Have a great day! 😊
Kind regards
Hayley@SPB
Mobile Best Cover & advice
at long length for a 3rd time, George went over many Questions. I received many Quotes, some cheaper, but as George explained the cover. This was far more comprehensive.i have a Degree, but dyslexia & communication is far better talking to a trustworthy person. Thanks again for All Your help, Godbless.sorry this was a longer message, unless I’ve posted twice .
12 mars 2025
Avis spontané
Réponse de SPB UK
Hi Jason,
Thank you for sharing your detailed experience! We're glad to hear that George was able to assist you thoroughly and provide comprehensive coverage explanations. It's wonderful to know that you found the communication effective and trustworthy, especially considering your dyslexia. Your feedback is invaluable, and we're here to support you whenever you need. If you have any further questions or need assistance, please don't hesitate to reach out. God bless, and thank you again for your kind words!
Kind regards
Hayley@SPB
Very impressed how quickly the company…
Very impressed how quickly the company and their representative, Emma, responded to my change of device. Efficient and professional.
11 mars 2025
Avis spontané
Réponse de SPB UK
Hi Carolyn,
Thank you for your wonderful feedback! We're delighted to hear that Emma and our team were able to assist you quickly and efficiently with your device change. Professionalism and prompt service are our top priorities, and it's great to know we met your expectations. If you need any further assistance, please don't hesitate to reach out. We're here to help!
Kind regards
Hayley@SPB
Change of phone
I rang to notify that I had changed my phone and George was superb, very professional informative and friendly . Outlined the options open to me and made the whole process very straight forward and easy .
5 mars 2025
Avis spontané
Réponse de SPB UK
Hello Alison,
Thank you for sharing your experience! We're delighted to hear that George provided you with superb service. It's wonderful to know that he was professional, informative, and friendly, and that he outlined your options clearly, making the whole process straightforward and easy. If you have any more comments or need further assistance, please feel free to reach out. We're always here to help! 😊
Kind regards
Hayley@SPB
I am absolutely heartbroken
I am absolutely heartbroken. I simply left my belongings on the overhead rack above my head on the train—a completely normal thing to do—and when I got off, they had vanished. The insurer rejected my claim by saying my items were "out of my sight and reach." despite train policy's requesting to store luggage there. This is not only absurd, it's downright discriminatory towards environment friendly public transport users! It feels like my whole life has crumbled into pieces because I was simply using public transport like everyone else. I'm literally in tears as I write this, and no one should ever have to endure such unfair treatment therefore DO NOT EVER EVEN CONSIDER GETTING YOUR INSURANCE HERE AS ALL THEY ARE TRYING TO DO IS FIND A WAY TO REJECT YOUR CLAIMS. DISGRACE!!!!
14 février 2025
Avis spontané
Réponse de SPB UK
Dear Adrianna,
Thank you for taking the time to leave your review.
Whilst we fully understand your disappointment following the recent decline of your claims, we must clarify that we are instructed to assess all claims in line with the terms and conditions attached to that policy, ensuring a fair assessment is conducted at all times. Your insurance provider required for devices to remain in your line of sight, at all times when outside of the home/office, as well as within arms-length reach. You were travelling on public transport, and the devices were stowed above your head on a busy train carriage. You reported not seeing anything suspicious and did not become aware of them missing until disembarking.
We are sorry we were unable to satisfy your claims on this occasion and hope this further explains how the outcome was reached.
Kind regards
Hayley@SPB
Avoid if you can
I had an extremely disappointing experience with this company. I would advise people to seek alternatives if at all possible. Their service is not good.
Edit following their response: I had to return the item as you did not carry out the repair properly in the first instance. If you had done that properly, the item would not have incurred damage on the next return as it would have been fixed. To completely absolve yourself of responsibility is a disgrace, and I feel it is necessary to highlight to other potential customers. I hope there are few.
9 mai 2024
Avis spontané
Réponse de SPB UK
Dear David,
We are sorry to hear your expectations were not met following your claim in March 2024.
I have reviewed the circumstances and can see that unfortunately the warranty on your repaired device was voided due to there being physical damage to the screen. Evidence of which was provided at the time. I understand that this would not have been the outcome you desired but feel customers will understand that no repairer will consider a return under their warranty when it has sustained further damage.
Kind regards
Hayley@SPB
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