I've used this company for a few years now and never had to call for any reason, I've purchased a new phone so wanted the policy swapping over from old to new, i called up and spoke to a lovely hap... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Lisa was fantastic to deal with we had a bit of a broken line which she phoned me straight back, the process was smooth and fast with no hard sales tactics
Call answered very quickly by a lovely lady called Emma. She was extremely polite and helpful in making the necessary changes to my policy. Excellent service.
Easy to understand phone options. Easy to find info I needed to be prepared. Quick reply. Courteous, clear , patient, respectful, efficient, effective member of staff… sorry I didn’t note her name... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
SPB UK is a leading provider of protection solutions, trusted by millions of customers across the UK and Europe. For over 20 years, we’ve supported people through life’s unexpected moments. Whether that’s a lost phone, accidental damage, or the need to make a claim quickly and easily. We work with some of Europe's best‑known brands to deliver insurance and service programmes that put customers first. Our focus is simple: clear communication, fair decisions, and support that makes things easy when you need it most. Every review helps us improve, and we’re committed to continually strengthening our service. Thank you for choosing SPB, we’re here to help whenever you need us.
Coordonnées de contact
3000, Lakeside, North Harbour, PO9 3EN, Portsmouth, Royaume-Uni
- spbuk.com
4,8
Excellent
142 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lisa was fantastic to deal with we had…
Lisa was fantastic to deal with we had a bit of a broken line which she phoned me straight back, the process was smooth and fast with no hard sales tactics
9 octobre 2026
Avis spontané
Policy Amendment
Call answered very quickly by a lovely lady called Emma. She was extremely polite and helpful in making the necessary changes to my policy.
Excellent service.
9 octobre 2026
Avis spontané
Lisa was very helpful and dealt with my…
Lisa was very helpful and dealt with my query quickly and efficiently.
8 octobre 2026
Avis spontané
Réponse de SPB UK
Thank you for taking the time to leave a review.
We're delighted to hear that Lisa was able to assist you and that your query was dealt with quickly and efficiently. Providing helpful and responsive customer service is something we pride ourselves on, so it's wonderful to know Lisa made a positive impression.
We'll be sure to pass your kind feedback on to her.
Kind regards,
The Customer Care Team
I've used this company for a few years…
I've used this company for a few years now and never had to call for any reason, I've purchased a new phone so wanted the policy swapping over from old to new, i called up and spoke to a lovely happy, bubbly lady called Lisa who helped me out within a few clicks of the mouse
She helped me navigate through my phone for numbers I didnt know where they were
Lisa was very helpful, polite and professional. Thank you for making the switch over very easy!
Keep up that great phone manner and great customer service skills
6 octobre 2026
Avis spontané
Réponse de SPB UK
Thank you for taking the time to leave such a lovely review and for being a valued customer over the years. We're delighted to hear that Lisa was able to make the process of transferring your policy to your new phone quick and straightforward.
It's wonderful to know that Lisa's friendly, professional approach and willingness to go the extra mile to help you find the information you needed made such a positive difference to your experience. We'll be sure to pass on your kind words to her, as we're sure she'll be thrilled to receive this recognition.
The Customer Care Team 😊
Superb customer care !
The first gentleman I spoke to was extraordinary helpful , he was so nice to deal with and a real credit to the company, I'm sorry I didn't get his name.
He supported me with my concern and explained exactly what would happen next .
This then went to customer relations who again were prompt and so helpful in thier response.
I achieved a resolution in a speedy manner and Noline in customer relations was professional and very helpful.
In a world of automation I felt a genuine care from this company.
Well done - I would wholeheartedly recommend this company.
19 août 2026
Avis spontané
Réponse de SPB UK
Thank you for taking the time to share your experience and for your kind words about our team.
We're delighted to hear that both our customer service and Customer Relations teams were able to support you so effectively. It's especially rewarding to know that the initial advisor clearly explained the process and next steps, helping to put your mind at ease. We'll also make sure your wonderful feedback is shared with Noline, who will be pleased to hear that her professionalism and prompt assistance helped achieve a speedy resolution.
We understand the importance of combining efficient service with genuine care, so it's fantastic to know you felt valued and supported throughout your journey with us..
The Customer Care Team
Emma dealt with my request respectfully…
Emma dealt with my request respectfully and promptly and was polite and helpful.
13 août 2026
Avis spontané
Réponse de SPB UK
Thank you for your review.
We're delighted to hear that Emma dealt with your request promptly, respectfully and professionally. Providing friendly, helpful service is something we take great pride in, and we'll be sure to pass your kind comments on to Emma.
Thank you for choosing Insurance2go and for taking the time to share your experience. 😊
Kind regards
The Customer Care Team
Changing phones on my insurance policy - fab experiance
had such a great experience today changing my phone insurance. Lisa was absolutely professional, very engaging and efficiently dealt with my query. Thank you
10 août 2026
Avis spontané
Réponse de SPB UK
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Lisa provided you with a great experience while updating your phone insurance. Delivering professional, friendly, and efficient service is something we strive for, and it's wonderful to know Lisa made the process smooth and straightforward for you.
We'll be sure to pass your kind comments on to her. Thank you for choosing us, and please don't hesitate to get in touch if we can help with anything else in the future.
The Customer Care Team
Very professional service!
Lisa was very professional whilst being polite and friendly, always helpful and patient and explain every step so that you are given the correct information. I would highly recommend, thank you ☺️
10 août 2026
Avis spontané
Réponse de SPB UK
Thank you for your wonderful review. We're delighted to hear that Lisa provided such a professional, friendly, and helpful service throughout your experience.
Taking the time to explain each step clearly and ensuring our customers have all the information they need is something we take great pride in, so it's fantastic to know that Lisa's patience and support made a positive difference. We'll be sure to share your kind feedback with her.
Thank you for your recommendation and for choosing us. We truly appreciate your support.
Kind regards,
The Customer Care Team
Had to contact them today to amend a…
Had to contact them today to amend a Policy. I spoke with Lisa who was a star! She was really helpful, and very pleasant to speak to. Would definitely recommend them for your mobile insurance, customer service is excellent
6 août 2026
Avis spontané
Réponse de SPB UK
Thank you for taking the time to leave us such a fantastic review.
We're delighted to hear that Lisa was able to help you amend your policy and that you found her both helpful and pleasant to speak with. Our team works hard to make every interaction as smooth and straightforward as possible, so it's wonderful to know that Lisa provided the excellent customer service we strive for.
Thank you for your recommendation and for choosing us for your mobile insurance needs. We really appreciate your support.
Kind regards
The Customer Care Team
10/10 Customer Service
I gave the team a call to ensure they had received my phone as the portal hadn't updated. The gentleman i dealt with jumped straight on it and supplied a tracking update, he said he would keep an eye on the progress as he knew i needed the phone back for an upcoming holiday. I thought he was just saying that to be nice. This wasn't the case, within 12 hrs it was received, repaired and is on it's way back to me now.
He even called me to ensure i was aware of the update and supply the tracking number.
10/10 customer service!
5 août 2026
Avis spontané
Réponse de SPB UK
Thank you for taking the time to share such a fantastic review. We're delighted to hear about the excellent service you received from our team.
It's wonderful to know that our colleague was able to provide the tracking update you needed and kept a close eye on your repair, especially with your upcoming holiday in mind. We understand how important it is to have your phone returned as quickly as possible, so we're pleased the repair was completed promptly and that you were kept informed every step of the way.
We'll be sure to pass on your kind comments to the team member involved. Thank you again for your feedback and for awarding us 10/10 for customer service.
Kind regards,
The Customer Care Team
Réponse de SPB UK
Thank you for taking the time to share your feedback.
We're so pleased to hear about your positive experience and that Lisa provided such friendly, customer-focused service. Delivering helpful, personable support is something we pride ourselves on, so it's wonderful to know Lisa made such a great impression.
We'll be sure to pass your kind comments on to her. Thank you for choosing us, and we look forward to continuing to support you.
The Customer Care Team
Thanks, Emma!
Helpful, informative and efficient service from Emma. Dealt with changing my policy over to my new phone really quickly and simply.
1 août 2026
Avis spontané
Réponse de SPB UK
Thank you for taking the time to leave us a review. We're delighted to hear that Emma provided such helpful, informative, and efficient service when updating your policy for your new phone.
Making policy changes as quick and simple as possible is important to us, so it's great to know Emma was able to assist you smoothly and efficiently. We'll be sure to pass on your kind feedback to her.
Thank you for choosing us, and we hope to continue providing you with excellent service in the future.
Kind regards,
The Customer Experience Team
Outstanding Customer Service
I needed to check one of my mobile phone policies and its payments, and to amend it due to a change of circumstances. My phone call put me through to Lisa, who was the personification of politeness, friendliness, and effectiveness. She checked the policies and their payments, and effected the changes that I had requested, straight away. Immediately following the call, I received the confirmation email. From this and previous experiences, I happily recommend this company for outstanding customer service and peace of mind.
31 juillet 2026
Avis spontané
Réponse de SPB UK
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Lisa provided such a positive experience and was able to assist you quickly and efficiently with your policy enquiries and changes.
It's great to know that the process was straightforward and that you received prompt confirmation once everything had been updated. We pride ourselves on delivering friendly, effective service, so your kind words are greatly appreciated.
We'll be sure to share your feedback with Lisa, who will be thrilled to know her professionalism and customer care made such a positive impression. Thank you also for your continued trust and recommendation.
Kind regards,
The Customer Experience Team
Had a policy for a few years for my 3…
Had a policy for a few years for my 3 mobile phones, very helpful when needed to claim and been dealt with quickly. Amending policy details easy and you get to talk to a person!! In my case a helpful lady called Lisa!
29 juillet 2026
Avis spontané
Réponse de SPB UK
Thank you for taking the time to share your experience. We're delighted to hear that you've trusted us to protect your three mobile phones for a number of years and that we've been there for you when you needed to make a claim. It's great to know that your claim was handled quickly and that you found it easy to amend your policy details.
We're especially pleased to hear your kind words about Lisa. Providing friendly, personal service is something we take great pride in, and we'll be sure to pass your feedback on to her.
Thank you for your continued loyalty and for choosing us to protect your devices.
Kind regards
The Customer Care Team
This was my second call to make policy…
This was my second call to make policy changes. Lisa actually remembered me from my first call, which made the whole process faultless, as she'd already made notes. It was very refreshing to speak to an efficient member of staff, and also a human, rather than something relating to AI.
28 juillet 2026
Avis spontané
Réponse de SPB UK
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Lisa was able to assist you with your policy changes and make the process so seamless. It's great to know that her notes from your previous call helped ensure everything was handled efficiently and without any fuss.
We're especially pleased that you valued the personal service Lisa provided. Building genuine relationships with our customers and delivering helpful, human support is incredibly important to us, and your feedback highlights exactly the experience we aim to provide.
We'll be sure to pass your kind words on to Lisa – she'll be thrilled to receive the recognition.
Thank you again for your continued trust in us, and we look forward to helping you whenever you need us.
Kind regards,
The Customer Services Team
Customer Service
Spoke to Lisa twice, very clam and helpful. The issue is resolved.
24 juillet 2026
Avis spontané
Réponse de SPB UK
Thank you for taking the time to leave a review. We're delighted to hear that Lisa was able to assist you and provide calm, helpful support throughout. It's great to know that your issue has now been resolved, and we'll be sure to pass on your kind comments to Lisa.
Kind regards,
The Customer Care Team
Called to put insurance onto a new…
Called to put insurance onto a new phone. Spoke to Lisa in customer service, so helpful and friendly, I couldn't have wished for better service. Great price, great customer service, really happy, thankyou so much.
3 juillet 2026
Avis spontané
Réponse de SPB UK
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Lisa provided such helpful and friendly service when assisting you with transferring your insurance to your new phone. We'll be sure to pass your kind comments on to her, as I'm sure she'll be pleased to know she made such a positive impression.
It's also great to hear that you're happy with both the price and the level of customer service you received. Providing a simple, hassle-free experience for our customers is always our goal.
Thank you for choosing us, and we hope to continue providing you with excellent service in the future. Enjoy your new phone! 😊
Kind regards
The Customer Care Team
Great Company for insurance
I spoke to Lisa today and she helped me to thoroughly understand the process of my insurance claim - I was stressing having to go through all of this but Lisa made the process so smooth and stress-free. I really do recommend this company to insure your phone or any other device. The friendliness, professionalism and support I received is what I define as top customer service. Thank you for making a difficult situation easier to cope with.
2 juillet 2026
Avis spontané
Réponse de SPB UK
Thank you so much for your wonderful review.
We're delighted to hear that Lisa was able to help you understand the claims process and provide reassurance during what can often be a stressful situation. Our team is committed to delivering friendly, professional, and supportive service, so it's fantastic to know that Lisa made the experience smooth and stress-free for you.
Your recommendation means a great deal to us, and we're especially pleased that the support you received helped make a difficult situation easier to cope with. We'll be sure to pass your kind feedback on to Lisa and recognise her for the excellent service she provided.
Thank you for choosing Insurance2go, and for taking the time to share your experience.
Kind regards
The Customer Care Team
Changes to your Policy
I spoke to Lisa today to make some changes to my policy. She was friendly and efficient and explained everything really well. I got confirmation of the changes through very quickly. Really pleased with the customer service.
18 juin 2026
Avis spontané
Réponse de SPB UK
Hi Nikki,
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that Lisa provided friendly and efficient service while helping you make changes to your policy. It's great to know that she explained everything clearly and that your policy updates were confirmed quickly, giving you peace of mind.
We'll be sure to pass on your kind feedback to Lisa, who will be pleased to hear that her support made such a positive difference to your experience.
We really appreciate your feedback and look forward to helping you again in the future.
Kind regards,
The Customer Care Team
Amazing customer service from Lisa…
Amazing customer service from Lisa today. Thank you.
10 juin 2026
Avis spontané
Réponse de SPB UK
Thank you for your lovely feedback! We’re thrilled to hear you received amazing customer service from Lisa—we’ll be sure to pass on your kind words to her. Thanks again for taking the time to share your experience!
Kind regards
The Customer Care Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.