I've used this company for a few years now and never had to call for any reason, I've purchased a new phone so wanted the policy swapping over from old to new, i called up and spoke to a lovely hap... Voir plus
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Lisa was fantastic to deal with we had a bit of a broken line which she phoned me straight back, the process was smooth and fast with no hard sales tactics
Call answered very quickly by a lovely lady called Emma. She was extremely polite and helpful in making the necessary changes to my policy. Excellent service.
Easy to understand phone options. Easy to find info I needed to be prepared. Quick reply. Courteous, clear , patient, respectful, efficient, effective member of staff… sorry I didn’t note her name... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
SPB UK is a leading provider of protection solutions, trusted by millions of customers across the UK and Europe. For over 20 years, we’ve supported people through life’s unexpected moments. Whether that’s a lost phone, accidental damage, or the need to make a claim quickly and easily. We work with some of Europe's best‑known brands to deliver insurance and service programmes that put customers first. Our focus is simple: clear communication, fair decisions, and support that makes things easy when you need it most. Every review helps us improve, and we’re committed to continually strengthening our service. Thank you for choosing SPB, we’re here to help whenever you need us.
Coordonnées de contact
3000, Lakeside, North Harbour, PO9 3EN, Portsmouth, Royaume-Uni
- spbuk.com
4,8
Excellent
142 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Lisa was fantastic
Lisa was fantastic. Clear, concise and explained everything brilliantly. She brightened up my afternoon!
10 juin 2026
Avis spontané
Réponse de SPB UK
Thank you for your wonderful feedback! We’re so pleased to hear that Lisa provided such clear and concise support, and that she was able to brighten your afternoon—that’s exactly the kind of experience we aim to deliver. We’ll be sure to share your kind words with her. Thanks again for taking the time to leave a review!
Kind regards
The Customer Care Team
Speaking to a person who kindly took me…
Speaking to a person who kindly took me through a new policy
6 juin 2026
Avis spontané
Réponse de SPB UK
Hello Paul,
Thank you for your lovely feedback! We’re so pleased to hear that speaking with one of our team members made arranging your new policy simple and reassuring.
We pride ourselves on providing friendly and helpful customer service, so it’s wonderful to know you had such a positive experience. Thank you again for choosing us!
Kind regards
The Customer Care Team
I confirm that the policy and direct…
I confirm that the policy and direct debit were established, yet additional details were unavailable. Consequently, I contacted City Main and spoke with LISA who efficiently resolved the matter and provided exceptional assistance. Her service was outstanding. She is exceptionally good and Fantastic customer service served. Thank you Lisa. Wouldn't be possible without you. Xx
5 juin 2026
Avis spontané
Réponse de SPB UK
Hi Mr Taif,
Thank you so much for sharing your experience! We’re delighted to hear that Lisa was able to assist you so efficiently and resolve everything for you quickly.
Providing clear support and excellent customer service is something we’re very proud of, and your kind words will mean a lot to Lisa and the team. We’ll be sure to pass on your lovely feedback to her.
Thank you again for choosing us — we really appreciate your support! 💙
Update to my existing policy
Updated two of the phones on my multi- device policy. Spoke with Lisa who was delightful and sorted this out easily. Would definitely recommend.
3 juin 2026
Avis spontané
Réponse de SPB UK
Thank you so much for your wonderful feedback!
We’re delighted to hear that updating your policy was a smooth and positive experience. It’s especially great to know that Lisa was able to assist you so effectively—we’ll be sure to pass on your kind words to her.
We really appreciate your recommendation and look forward to continuing to support you in the future!
Kind regards
The Customer Care Team
Great staff experience
Spoke with Lisa and she couldn’t have been more understanding and helpful. She was clear and easy to understand as well as helping with everything I needed.
3 juin 2026
Avis spontané
Réponse de SPB UK
Thank you for your kind review!
We’re so pleased to hear that you had a great experience with our team. It’s fantastic to know that Lisa was understanding, helpful, and clear throughout your interaction—she’ll be delighted to hear your feedback.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future!
Kind regards
The Customer Care Team
Good service with options explained…
Good service with options explained fully. A pleasant, informative conversation.
28 mai 2026
Avis spontané
Réponse de SPB UK
Thank you for your kind review, Andrew.
We’re delighted to hear that you had a pleasant and informative experience, and that all your options were clearly explained. Providing transparent, helpful guidance is something we’re very passionate about, so it’s great to know this came across.
We really appreciate you taking the time to share your feedback and hope to assist you again in the future.
Kind regards
The Customer Care Team
Spoke to 2 people about an issue where…
Spoke to 2 people about an issue where the website did not accept my payment - both very helpful and friendly - just wish I could have got the website to accept my payment
28 mai 2026
Avis spontané
Réponse de SPB UK
Hello Ms Roper,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that both members of the team you spoke to were helpful and friendly — that’s exactly the level of service we aim to provide.
We’re sorry to hear about the issue you experienced with the website not accepting your payment. That’s certainly not the experience we want for our customers. If you’re still having trouble, please don’t hesitate to get back in touch and we’ll make sure this is looked into and resolved as quickly as possible.
Thanks again for your comments — we really appreciate them.
Kind regards
The Customer Care Team
So far so good no complaints!
You have to jump through a few hoops but that's to be expected. When trying to pay the excess online it didn't want to work so had to make the call to pay it but the chap that took my call was very polite and helpful and made it a peasant experience. I have sent my device for repair now so we'll see how that part turns out. I'll add to this if possible with good news I hope. Thanks so far SPB 👏
26 mai 2026
Avis spontané
Réponse de SPB UK
Hi David,
Thank you for your detailed feedback—we really appreciate you taking the time to share your experience.
We’re glad to hear you found the process clear overall and that our colleague was able to step in and make things easy when the online excess payment didn’t go as expected. We’ll take your feedback on board regarding the online payment journey, as we’re always looking for ways to make it as smooth and seamless as possible.
It’s great to know your device is now on its way for repair, and we’ll do everything we can to ensure the next stage meets your expectations too. We hope to deliver that “good news” update when the repair is complete!
Thanks again for choosing SPB—we’re here if you need anything further in the meantime 👏
Kind regards
The Customer Care Team
Happy with my experience and Customer…
Happy with my experience and Customer Service and reasonable prices, would recommend..
21 mai 2026
Avis spontané
Réponse de SPB UK
Hi Carl,
Thank you for taking the time to share your experience. We’re really pleased to hear you’re happy with both our customer service and our pricing, and we truly appreciate your recommendation. Your feedback means a lot to us, and we’re glad we could meet your expectations.
Kind regards
The Customer Care Team
The adviser I spoke to was incredible
The adviser I spoke to was incredible. She covered all my queries and actioned all my requests. I have a lot going on at the moment and she was there to support and solve. We also had a relaxed interaction with was lovely
14 mai 2026
Avis spontané
Réponse de SPB UK
Thank you so much for your kind feedback! We’re delighted to hear that our adviser was able to support you during a busy time and provide such a positive, relaxed experience. We’ll be sure to pass your lovely comments on to her.
Kind regards
The Customer Care Team
I always find this company easy to use…
I always find this company easy to use for our phone insurance . They answer the phone quickly and are polite and helpful
12 mai 2026
Avis spontané
Réponse de SPB UK
Thank you for your lovely feedback. We’re really pleased to hear you find us easy to use and that our team answers calls quickly while remaining polite and helpful. Providing a smooth and supportive experience is important to us, so it’s great to know we’re getting it right. We appreciate your continued trust in us for your phone insurance.
Kind regards
The Customer Care Team
Lisa was very easy to talk to and…
Lisa was very easy to talk to and explained everything easily.
24 avril 2026
Avis spontané
Réponse de SPB UK
Thank you for your kind feedback. We’re delighted to hear that Lisa was easy to talk to and took the time to explain everything clearly. Providing friendly, straightforward support is very important to us, and we’ll be sure to pass your comments on to her.
Kind regards
The Customer Care Team
The phone was answered promptly by…
The phone was answered promptly by Lisa, who was very professional, friendly and helpful. Not having the normal long wait on the phone, and several layers of AI to go through was a pleasurable experience, and it was very easy to arrange my insurance
13 avril 2026
Avis spontané
Réponse de SPB UK
Hi Tim,
Thank you for such a thoughtful review!
We’re really pleased to hear that Lisa was professional, friendly and helpful, and that your call was answered promptly. It’s great to know you appreciated speaking directly to a real person and found arranging your insurance quick and easy. We’ll be sure to pass your kind comments on to Lisa — she’ll be delighted. Thanks again for taking the time to share your experience.
Kind regards
The Customer Care Team
Excellent custmer service,given all the…
Excellent custmer service,given all the options for new policy.
10 avril 2026
Avis spontané
Réponse de SPB UK
Hi Paul,
Thank you for your review! We’re delighted to hear that you received excellent customer service and that our team clearly explained all the options available for your new policy. Making sure customers feel informed and supported is really important to us.
Thanks again for choosing us.
Kind regards,
The Customer Support Team
Fair and understanding approach
Unfortunately lost my mobile phone whilst visiting South Wales. I contacted the claims assessors at SPB UK who took details of my incident and advised me of future action required. The lady I spoke to, Kara, was personable and efficient.
Having difficulties obtaining one of the necessary proofs for my claim, George, a claims advisor patiently talked me through alternative actions to satisfy the process.
From start to finish the people at SPB UK were knowledgeable, kind, patient and a real credit to their company.
I hope I don’t ever need to make another claim but it is comforting to know that I will be dealt with in an understanding and fair way if I do.
27 mars 2026
Avis spontané
Réponse de SPB UK
Thank you so much for taking the time to share your experience. We're very sorry to hear that you lost your phone during your trip to South Wales, but we’re really pleased that Kara and George were able to support you through the claims process.
It’s wonderful to hear that Kara’s personable and efficient approach made a difficult situation a little easier, and that George could guide you patiently through the alternative documentation options. We’re incredibly proud of our team, and your feedback is a great reminder of the care and professionalism they bring to every customer interaction.
We completely understand that making a claim is something no one ever wants to do, and we appreciate your kind words about feeling reassured should you ever need our help again. Rest assured, we’ll always do our best to support you with understanding and fairness.
Thank you again for your thoughtful review — it means a lot to us.
The SPB UK Team
Kind regards
Hayley
Excellent efficient but chatty service…
Excellent efficient but chatty service from Lisa. None of the stuffy scripted stuff - such a nice change! Thank you. Still a shame your online renewal doesn't work.)
25 mars 2026
Avis spontané
Réponse de SPB UK
Hi Katy,
Thank you so much for your lovely feedback, Katy. We’re delighted to hear that Lisa provided such an efficient and friendly service — we’ll make sure your kind words reach her! We’re sorry to hear you experienced issues with the online renewal, and we’re looking into this to make sure it works more smoothly in future. Thanks again for taking the time to share your experience.
Kind regards
Hayley
Friendly & Helpful
Very quick and easy to make changes to existing policies via the phone - Lisa was really friendly and helpful today and made the process really easy. Thank you!
18 mars 2026
Avis spontané
Réponse de SPB UK
Hi Steff,
Thank you for your kind review. We're delighted to hear that making changes to your policy was quick and straightforward, and that Lisa provided such friendly and helpful support. We’ll be sure to pass your feedback on to her. If you need anything else, our team is always here to help.
Kind regards
Hayley
Réponse de SPB UK
Hey Hayla,
Thank you for taking the time to leave this review. We’re really pleased to hear you found our communication clear and our team friendly and helpful. It’s great to know we delivered the service you expected. If you need anything in the future, we’re always here to assist.
Kind regards
Hayley@SPB
Excellent service
Excellent service, Charlie was an incredible, I wish all customer service was this good.
25 février 2026
Avis spontané
Réponse de SPB UK
Thank you for sharing your feedback. We’re delighted to hear that Charlie provided such excellent service and made a great impression. We’ll be sure to pass on your kind words to him and the team. If you need any further support in the future, we’re always here to help.
Kind regards
Hayley
Iphone 17 pro Max 1 Tb
I insure my phones with I digital .My toddler broke my Iphone 17 pro max blue, I lodged a claim via the Citymain claims portal, wich was easy seamless process.
The repair centre advised the phone was beyond cosmetic repair. They then sent me a replacement device via DPD which didnt arrive due to technical difficulties with DPD.
Citymain then sent a second replacement which arrived on 10th Fec 2026.
To my amazement it was a brend new device!
The customer service was excellent , agent were very helpful and were happy to answer questions, thanks to Kara and Helen, for all your help.
I have been insuring my devices with Citymain for a number of years, all I can say it the company is excellent, and I would recommend them to anyone looking to ensure their devices.
Best Regards
Khaled
10 février 2026
Avis spontané
Réponse de SPB UK
Thank you, Khaled, for taking the time to share such a detailed review. We’re delighted to hear the claims process was straightforward and that our team—especially Kara and Helen—were able to support you throughout. It’s great to know your replacement device arrived safely and that you’re pleased with the outcome. We truly appreciate your continued trust over the years and your recommendation means a lot to us. If you ever need anything in the future, we’re always here to help.
Kind regards
Hayley
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