I've used this company for a few years now and never had to call for any reason, I've purchased a new phone so wanted the policy swapping over from old to new, i called up and spoke to a lovely hap... Voir plus
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Lisa was fantastic to deal with we had a bit of a broken line which she phoned me straight back, the process was smooth and fast with no hard sales tactics
Call answered very quickly by a lovely lady called Emma. She was extremely polite and helpful in making the necessary changes to my policy. Excellent service.
Easy to understand phone options. Easy to find info I needed to be prepared. Quick reply. Courteous, clear , patient, respectful, efficient, effective member of staff… sorry I didn’t note her name... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
SPB UK is a leading provider of protection solutions, trusted by millions of customers across the UK and Europe. For over 20 years, we’ve supported people through life’s unexpected moments. Whether that’s a lost phone, accidental damage, or the need to make a claim quickly and easily. We work with some of Europe's best‑known brands to deliver insurance and service programmes that put customers first. Our focus is simple: clear communication, fair decisions, and support that makes things easy when you need it most. Every review helps us improve, and we’re committed to continually strengthening our service. Thank you for choosing SPB, we’re here to help whenever you need us.
Coordonnées de contact
3000, Lakeside, North Harbour, PO9 3EN, Portsmouth, Royaume-Uni
- spbuk.com
4,8
Excellent
142 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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My experience today was excellent
My experience today was excellent. Emma helped me put my claim through for my mobile phone and we’re so patient thank you, Emma.X
3 février 2026
Avis spontané
Réponse de SPB UK
Hi Sally,
Thank you for sharing your lovely feedback. We're so pleased to hear your experience was excellent and that Emma was able to support you through your claim with patience and care. We'll be sure to pass on your kind words to her. If you need any further assistance, our team is always here to help.
Kind regards
Hayley
Customer support listened to my case…
Customer support listened to my case and provided the support I needed. Very happy with the service, thank you.
28 janvier 2026
Avis spontané
Réponse de SPB UK
Hi Kate,
Thank you for taking the time to share your feedback. We’re really pleased to hear that our customer support team were able to listen to your case and provide the help you needed. It's great to know you’re happy with the service received. If you ever need further support, we’re here to help.
Kind regards
Hayley
Friendly & thorough service
I emailed to update my policy due to getting a new phone. Lisa rang me following my email to make sure I knew all my options before updating my policy. She explained everything very clearly & was very friendly. Would highly recommend ⭐️⭐️⭐️⭐️⭐️
20 janvier 2026
Avis spontané
Réponse de SPB UK
Hi Theresa,
Thank you so much for your fantastic review! We’re delighted to hear that Lisa was able to help you update your policy and took the time to walk you through all your options. It’s great to know you found everything clearly explained and appreciated her friendly approach.
We’ll be sure to pass on your kind words — they’ll mean a lot to her.
Thanks again for recommending us and for choosing us
It was easy to transfer my iPhone…easy
It was easy to transfer my iPhone insurance to my new device
8 janvier 2026
Avis spontané
Réponse de SPB UK
Hi Janet,
Thank you for your feedback. We’re really glad to hear that transferring your iPhone insurance to your new device was quick and easy. Making updates simple and hassle‑free is important to us, and we appreciate you taking the time to share your experience.
Kind regards
Hayley
Very helpful
Very helpful, always answer very quickly and resolve any issues promptly
10 janvier 2026
Avis spontané
Réponse de SPB UK
Hi Amy,
Thank you for your feedback. We’re really pleased to hear that you’ve found our team helpful and quick to respond, and that any issues have been resolved promptly. Providing reliable, efficient support is something we take seriously, and we truly appreciate you taking the time to share your experience.
Kind regards
Hayley
Change to insurance policy
Spoke with Lisa at Insurance to go regarding a change of phone which required a change to my policy. Lisa was extremely helpful explaining everything I needed to know including what to do should I need further help. Excellent service. 🙂.
7 janvier 2026
Avis spontané
Réponse de SPB UK
Hi Lynda,
Thank you for sharing your experience. We’re delighted to hear that Lisa was able to guide you through your policy change so clearly and helpfully. It’s great to know you felt fully supported and knew exactly what to do if you needed anything further. We really appreciate your kind words and are glad the service felt excellent.
Kind regards
Hayley
Outstanding customer service
Outstanding customer service - a rarity these days!
Thank you Lisa for your exemplary customer service and genuine interest in my enquiry!
29 décembre 2025
Avis spontané
Réponse de SPB UK
Hi Sonia,
Thank you for your wonderful feedback. We’re delighted to hear that Lisa provided such exemplary service and took a genuine interest in your enquiry. Outstanding customer care is something we strive for every day, so your comments mean a great deal to the team. We truly appreciate you taking the time to share your experience.
Kind regards
Hayley
Device details change
Easy to understand phone options.
Easy to find info I needed to be prepared.
Quick reply. Courteous, clear , patient, respectful, efficient, effective member of staff… sorry I didn’t note her name.
Insurance changed Quinn’s easily.
Documents emailed immediately. Thank you
29 décembre 2025
Avis spontané
Réponse de SPB UK
Hi Becky,
Thank you for sharing such thoughtful feedback. We’re really pleased to hear that the phone options were easy to understand and that you could quickly find the information you needed. It’s great to know our team member provided a courteous, clear, patient and efficient service — even if you didn’t catch her name, your kind words will mean a lot to the whole team. We’re also glad the insurance change was handled smoothly and that your documents arrived straight away. Thank you for taking the time to share your experience.
Kind regards
Hayley
The way this firm operate is criminal
The way this firm operate is criminal. Replacement MacBook Pro Machine was not like for like. It was a Frankenstein machine slopped together with old 3rd party parts including a 255 cycle count battery and 3rd party screen without even the Apple logo. This was all after an ongoing unresolved complaint regarding their claim portal packaging instructions which clearly stated if packaged correctly the machine would be covered in transit. The machine was then subsequently lost in the mail temporarily during which time they informed me the machine was not covered which caused and entire week of stress and anguish including multiple complaints and hours of writing and researching to try and find my laptop in the royal mail’ system. This was a Clear violation of the terms of the posting and packing instructions that I was provided.
After filing a complaint and supplying evidence they slyly corrected the claims portal packaging instructions to reflect the no cover in Transit clause. Luckily I screenshotted every step of the way so I have evidence. I will continue to fight this firm until the just outcome is reached. I recommend you learn by my mistakes and, just don’t deal with them - save yourself the stress!
7 décembre 2025
Avis spontané
Réponse de SPB UK
Dear Mr O’Toole,
Thank you for taking the time to leave your review.
It’s always disappointing to hear when customers feel the service received is far from excellent. We have reviewed your particular claim and can see your claim was approved the same day you reported the incident. The device was posted into our repair centre following a brief delay by Royal Mail. The terms and conditions are clear on what is not covered and whilst the device is in transit is one exclusion. Hence why we are clear on how you should post the device in. Due to the age of the device and damage sustained it was deemed beyond economical repair. A replacement device was dispatched as per the terms and conditions of your policy.
We can also confirm that nothing has changed in our claims reporting journey or the subsequent instructions when preparing any device for it to be sent to a repairer.
It is concerning that you believed the replacement device was a Frankenstein device and confirm the Apple logo was not present on your original device and this was something Apple removed some years ago. The battery life and cycle count would also be very similar to those of your original device based on it’s age.
Kind regards
Hayley
Very friendly
Very friendly, helpful and clear process to update my insurance.
6 décembre 2025
Avis spontané
Réponse de SPB UK
Thank you for your wonderful feedback! We’re delighted to hear that you found the process clear and that our team was friendly and helpful throughout. Making updates to your insurance should always feel straightforward, and we’re glad we could provide that experience for you.
Kind regards
Hayley@SPB
The Customer Service…
The Customer Service lady I spoke with on the phone was extremely helpful and friendly. Throughout the process she was very thorough and made sure everything was accurate and understood. Many thanks for the excellent service Insurance2go and making my overall call experience very pleasant and straightforward.
6 décembre 2025
Avis spontané
Réponse de SPB UK
Thank you for taking the time to share such thoughtful feedback! We’re delighted to hear that our customer service team provided you with a friendly, thorough, and supportive experience. Accuracy and clarity are very important to us, and it’s wonderful to know that everything was handled smoothly. We truly appreciate your kind words and look forward to continuing to provide excellent service whenever you need us.
Kind regards
Hayley@SPB
I had a query about my mobile phone…
I had a query about my mobile phone insurance, Emma was very helpful and answered all my questions, clearly. Thank you.
5 décembre 2025
Avis spontané
Réponse de SPB UK
Thank you for your kind words! We’re so pleased to hear that Emma was able to assist you clearly and helpfully with your mobile phone insurance query. Providing straightforward and supportive service is always our goal, and it’s wonderful to know your experience reflected that.
Kind regards
Hayley@SPB
Another fantastic experience
Another fantastic experience with Insurance 2 go. Spoke with Lisa today who seamlessly amended my policy for my new phone and the full coverage was even cheaper than the apple care! Fantastic service and thank you Lisa
5 décembre 2025
Avis spontané
Réponse de SPB UK
Thank you for sharing such wonderful feedback! We’re delighted to hear that Lisa was able to seamlessly amend your policy and provide full coverage for your new phone at a great value. It’s fantastic to know that our service exceeded your expectations, and we’ll be sure to pass along your thanks to Lisa.
Kind regards
Hayley
Emma health with my initial claim she…
Emma health with my initial claim she was very helpful and kind
29 novembre 2025
Avis spontané
Réponse de SPB UK
Hi James,
Thank you for sharing your feedback! We’re so pleased to hear that Emma was able to assist with your initial claim and that you found her helpful and kind. We’ll make sure your kind words are passed on to her—it will mean a lot!
Kind regards
Hayley@SPB
Lisa who handled by call was great
Lisa who handled by call was extremely helpful and handled my query extremely efficiently
6 novembre 2025
Avis spontané
Réponse de SPB UK
Hi Nicola,
Thank you for your lovely feedback!
We’re so pleased to hear that Lisa was able to help you so efficiently — we’ll be sure to pass on your kind words to her. It’s always great to know when our team makes a positive difference. If there’s anything else we can assist with, we’re just a call or message away!
Kind regards
Hayley
Hero's.
Well, I don't know where to start. I, as a 25 year old female recently drove over my own phone, how, one may ask? No one actually knows and on returning to look for it as I realised I must have dropped in, I in fact proceeded to drive over it again, sadly not seeing it AND THEN reverse back over it (yes a third time), before I then spot it on the floor. To some, this may NOT be a quarter life crisis but I honestly felt the world ending, WW3 would be nothing in comparison to seeing my baby iPhone 14 Pro Max in about 400 pieces submerged into a puddle. My work have an insurance scheme with SPB and quite honestly if the company was a man, I'd have married him. I got a new phone in less than 24 hours of the tragic incident, which was less time than it took me to even start a grief process. I literally CANNOT get over how these magical elves (only possible staff members) received my phone and sent me another, apparently brand new, to my door within that time. I will never get over this. I'm quite honestly shell shocked and I'd honestly recommend them on national tv as the hero's of planet earth. I promise I'm not even a little bit dramatic either x
25 octobre 2025
Avis spontané
Réponse de SPB UK
Hi Katherine,
Wow — what a story! We’re so sorry to hear about the tragic loss of your iPhone (three times over 😢), but absolutely thrilled we could help turn things around so quickly. Our team will be over the moon to hear your kind words — magical elves and all! We know how important your device is, and we’re genuinely proud to have been part of the rescue mission.
Thank you for such a heartfelt and hilarious review — you’ve made our day! If you ever need us again (hopefully not under similar circumstances!), we’ll be here, ready to help.
Warmest wishes,
Kind regards
Hayley@SPB
Lisa Is a star👌
I have been thinking to get all my devices from
insurance2go as i had ipad already with them.But i though it will be headche to do all that but when i called Lisa was really really helpfull and she did it in seconds and i am
totally stress free.Thanks alot to Lisa.
27 octobre 2025
Avis spontané
Réponse de SPB UK
Hello Mudasar,
Thank you so much for your lovely feedback!
We’re delighted to hear that Lisa was able to make the process smooth and stress-free for you. It’s great to know you’re trusting Insurance2Go with all your devices — we truly value your loyalty. We’ll be sure to pass your kind words on to Lisa!
Kind regards
Hayley@insurance2go
Fast to answer the call
Fast to answer the call - no annoying queue. Very helpful staff who sounded like they cared.
18 octobre 2025
Avis spontané
Réponse de SPB UK
Hey Tamsin,
Thank you for your kind feedback! We're so glad to hear your call was answered quickly and that our team made you feel genuinely cared for. Providing helpful, human support is what we strive for, so it’s great to know we hit the mark. If you ever need anything else, we’re just a call away!
Kind regards
Hayley@SPB
Insurance2Go Customer Service…
Phoned Insurance2Go Customer Service and spoke to Lisa, to renew my mobile phone policy.
Lisa was very helpful and courteous and I paid for my policy without any issues.
17 octobre 2025
Avis spontané
Réponse de SPB UK
Hello Ann
Thank you for your lovely feedback! We're so pleased to hear that Lisa was able to assist you with renewing your mobile phone policy smoothly. We’ll be sure to pass on your kind words to her—it’ll mean a lot! If you ever need anything else, our team is always here to help
Kind regards
Hayley@SPB
There's only one HELEN!!!
My inquiry was dealt with in a very professional manner and Helen's EXCELLENT customer service skills made me smile 😁
Thanks Helen for a wonderful telephone experience.
1 octobre 2025
Avis spontané
Réponse de SPB UK
What a fantastic review—thank you!
We couldn’t agree more… there really is only one Helen! We're so glad she was able to make your day with her professionalism and excellent customer service. We’ll be sure to pass on your kind words—it’ll mean a lot to her. Thanks again for sharing your experience!
Kind regards
Hayley@SPB
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