I've used this company for a few years now and never had to call for any reason, I've purchased a new phone so wanted the policy swapping over from old to new, i called up and spoke to a lovely hap... Voir plus
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Lisa was fantastic to deal with we had a bit of a broken line which she phoned me straight back, the process was smooth and fast with no hard sales tactics
Call answered very quickly by a lovely lady called Emma. She was extremely polite and helpful in making the necessary changes to my policy. Excellent service.
Easy to understand phone options. Easy to find info I needed to be prepared. Quick reply. Courteous, clear , patient, respectful, efficient, effective member of staff… sorry I didn’t note her name... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
SPB UK is a leading provider of protection solutions, trusted by millions of customers across the UK and Europe. For over 20 years, we’ve supported people through life’s unexpected moments. Whether that’s a lost phone, accidental damage, or the need to make a claim quickly and easily. We work with some of Europe's best‑known brands to deliver insurance and service programmes that put customers first. Our focus is simple: clear communication, fair decisions, and support that makes things easy when you need it most. Every review helps us improve, and we’re committed to continually strengthening our service. Thank you for choosing SPB, we’re here to help whenever you need us.
Coordonnées de contact
3000, Lakeside, North Harbour, PO9 3EN, Portsmouth, Royaume-Uni
- spbuk.com
4,8
Excellent
142 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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Amazing service with the lovely Helen
I rang and spoke to the lovely Helen. knowing how important our mobile is to us Helen made the process so easy it turned my day around as I have to leave the country on Friday. the instructions were clear and even emailed me when I couldn't phone back to give the tracking number. suffice to say if I can you a 6 star I would. Helen and the team were fantastic, and I just wanna say thank you from the bottom of my heart. an amazing laugh too. I wish all customer service was like her. have a great day. what Time is it? It's Helen time x
29 septembre 2025
Avis spontané
Réponse de SPB UK
What a fantastic review—thank you!
We couldn’t agree more… there really is only one Helen! We're so glad she was able to make your day with her professionalism and excellent customer service. We’ll be sure to pass on your kind words—it’ll mean a lot to her. Thanks again for sharing your experience!
Kind regards
Hayley@SPB
The process was handled with impressive…
The process was handled with impressive speed and efficiency, and my replacement arrived within just a few days.
What truly stood out was the care and understanding shown by your team. You were aware of my personal health circumstances, and the way the claim was managed reflected a genuine duty of care. The matter was taken seriously from the outset, and my headphones were replaced without hesitation or unnecessary delays.
Experiences like this highlight the difference between standard customer service and exceptional support. I felt valued and supported throughout the entire process.
27 mai 2025
Avis spontané
Réponse de SPB UK
Thank you so much for your heartfelt feedback.
We’re truly glad to hear your replacement arrived quickly and that the process was handled with care and efficiency. It means a lot to us that you felt supported, especially given your personal circumstances — delivering compassionate, responsive service is something we take very seriously.
Your kind words about our team and the way your claim was managed are deeply appreciated. We’re proud to have made a difference and grateful for the opportunity to support you.
Kind regards
Hayley@SPB
Such a good company with great prices…
Such a good company with great prices and very helpful staff members. Lisa helped me with all the info I needed and had great knowledge.
18 septembre 2025
Avis spontané
Réponse de SPB UK
Hi Holly,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our team and found our prices and service helpful. A special shoutout to Lisa—she’ll be so pleased to know her knowledge and support made a difference. If you ever need anything else, we’re always here to help!
Kind regards
Hayley@SPB
Emma was extremely helpful from 9 Am in…
Emma was extremely helpful from 9 Am in the morning right through till 4pm. Sorting out the insurance claim for my son’s phone that was robbed of him the previous night. I rang Citymain nirevthem 10 times along with ringing EE . Emma was ever so helpful each time advising me. I did ring back a few times and Emma wasn’t there and another gentlemen helped me also . I feel Emma went over and beyond to help me and even with mr being frustrated kept me calm .
23 août 2025
Avis spontané
Réponse de SPB UK
Hi, and thank you so much for your kind words!
We're incredibly grateful for your feedback and delighted to hear how helpful Emma was during such a stressful time. Supporting our customers through claims is a top priority, and it’s wonderful to know Emma went above and beyond to assist you throughout the day. We’ll be sure to pass on your praise to both Emma and the gentleman who also helped you.
We understand how upsetting it must have been dealing with the aftermath of the robbery, and we’re glad we could help make the process a little easier. If there's anything more we can do, please don’t hesitate to reach out.
Kind regards,
Hayley@SPB
Emma was wonderful and is a credit to…
Emma was wonderful and is a credit to your company, as was Lisa.
22 août 2025
Avis spontané
Réponse de SPB UK
Hi Daniel,
Thank you so much for your lovely feedback!
We’re absolutely delighted to hear how helpful Emma and Lisa were during such a difficult time. Emma’s dedication and calm support clearly made a real difference, and it’s wonderful to know she went above and beyond to assist you. We’ll make sure both Emma and Lisa receive the recognition they deserve—they truly are a credit to our team.
If there’s anything more we can do to support you or your son, please don’t hesitate to reach out.
Kind regards,
Hayley@SPB
Lovely customer service
Lovely customer service and easy transfer to insuring new device! Emma was so helpful and made the process so easy :)
14 août 2025
Avis spontané
Réponse de SPB UK
Thank you so much for your kind words! We're thrilled to hear that Emma was able to make your device transfer smooth and stress-free. We pride ourselves on delivering great customer service, so it's lovely to know your experience reflected that. If you ever need anything else, we're always here to help!
Kind regards
Hayley@SPB
wrong imei number
my situation was a bit difficult and they helped me to resolve everything
11 août 2025
Avis spontané
Réponse de SPB UK
Thank you for your feedback! We're really glad we could help resolve the issue with the IMEI number and support you through a tricky situation. Our team is always here to make things as smooth as possible, even when challenges arise. If you ever need anything else, don’t hesitate to reach out!
Kind regards
Hayley@SPB
Updating policy by phone
Whilst updating my policy this morning, I spoke with Lisa. She was absolutely brilliant, very helpful and very friendly. My query was dealt with in no time at all in a very professional but very friendly manner.
11 août 2025
Avis spontané
Réponse de SPB UK
Hi Martin,
Thank you for your lovely feedback! We're so pleased to hear that Lisa was able to assist you so brilliantly. We pride ourselves on delivering friendly and professional service, and it's great to know your policy update was handled smoothly. We'll be sure to pass your kind words on to Lisa—she’ll be delighted!
Kind regards
Hayley@SPB
Great service
I got through to an advisor quickly and Lisa was very helpful sorting the insurance upgrade for me
Everything was handled quickly and professionally
11 août 2025
Avis spontané
Réponse de SPB UK
Hi John,
Thank you for your kind words! We're so pleased to hear that you got through quickly and that Lisa was able to assist you with your insurance upgrade. It's great to know everything was handled efficiently and professionally—just the experience we aim to deliver. We'll be sure to pass your feedback on to Lisa!
Kind regards
Hayley@SPB
Emma the call handler was very friendly…
Emma the call handler was very friendly and knowledgeable. She helped me out with information
9 août 2025
Avis spontané
Réponse de SPB UK
Hey Harry,
Thank you for your feedback! We're delighted to hear that Emma provided such friendly and knowledgeable support. It's great to know she was able to give you the information you needed and make the experience a positive one. We'll be sure to pass your kind words on to her!
Kind regards
Hayley@SPB
Lisa was so friendly and more…
Lisa was so friendly and more importantly helpful would highly recommend your services
10 juillet 2025
Avis spontané
Réponse de SPB UK
HI Lee,
Thank you so much for your kind words! We're thrilled to hear that Lisa made such a positive impression with her friendliness and helpfulness. Your recommendation means a lot to us, and we’re so glad you had a great experience with our service. If there’s anything else we can do for you, don’t hesitate to reach out!
Kind regards
Hayley@SPB
Great support from Lisa
Great support from Lisa - clear instructions, closed out queries - easy dialogue.
10 juillet 2025
Avis spontané
Réponse de SPB UK
Hello Peter,
Thank you for your lovely feedback! We're so pleased to hear that Lisa provided great support with clear instructions and effective communication. Making things easy and resolving queries efficiently is exactly what we aim for. We’ll be sure to pass your kind words along to her!
Kind regards
Hayley@SPB
Fantastic experience
Lisa was fantastic!
Great customer service. I called to change my phone covered and also change payment date. There was no waiting on the phone and answered straight away. Lisa helped me really effectively and was super knowledgeable and friendly.
8 juillet 2025
Avis spontané
Réponse de SPB UK
Hello Rebecca,
Thank you so much for your lovely feedback! We're thrilled to hear that Lisa was able to assist you so efficiently and make the process smooth and stress-free. We pride ourselves on offering quick, knowledgeable, and friendly service, and it's wonderful to know Lisa delivered just that. We'll be sure to pass on your kind words to her—she’ll be delighted!
Thanks again for sharing your experience, and we're always here whenever you need us!
Kind regards
Hayley@SPB
Lisa was very helpful and actually…
Lisa was very helpful and actually saved me money. Very polite and helpful
5 juillet 2025
Avis spontané
Réponse de SPB UK
Thank you so much for your kind review! We're delighted to hear that setting up your additional phone insurance policy was quick and easy. It's especially great to know that Lisa was able to assist you so helpfully—and even save you some money in the process! We'll be sure to pass on your kind words to her. We're glad you found the service responsive and competitively priced, and we really appreciate you choosing us.
Kind regards
Hayley@spb
Extremely helpful would recommend
The member of staff Lisa who was helping me with my updating for my new phone she was extremely helpful also explained about a cyber aware email that I can register up to 3 items which I will be doing it’s always helpful to know information like this that you can protect yourself for the future
3 juillet 2025
Avis spontané
Réponse de SPB UK
Hi Angela,
Thank you so much for your kind words! We're thrilled to hear that Lisa was able to assist you so effectively with updating your phone. It's great to know she also introduced you to the Cyber Aware email registration — protecting your devices is so important, and we're glad we could help you take that extra step. We'll be sure to pass your lovely feedback on to Lisa!
Warm regards,
Hayley@SPB
I had a query with not receiving my…
I had a query with my Insurance document. I hadn’t received it However, Lisa was extremely helpful and efficient and within 10 minutes I now have it.
She was so polite and made sure I would receive it shortly.
2 juillet 2025
Avis spontané
Réponse de SPB UK
Hi Maureen,
Thank you for your lovely feedback! We're so pleased to hear that Lisa was able to resolve your query quickly and efficiently. Making sure our customers receive their documents promptly is a top priority, and it's great to know Lisa provided such polite and helpful service. We'll be sure to pass on your kind words to her!
Best regards,
Hayley@SPB
I want to thank Emma that helped me for…
I want to thank Emma that helped me for setting up my new policy whilst I was on the phone and she talked me through it all I highly recommend this company I have been with this company for a while now and when I phoned to ensure a new gadget Emma was very professional and very knowledgeable and helpful I highly recommend this company I had a look at other companies and came across this company was the best one I would never change insurance companies I will be staying with this company for years to come she wasn’t sure if my new gadget could get insured so she asked someone and they said it could
30 juin 2025
Avis spontané
Réponse de SPB UK
hI Josh,
Thank you so much for your wonderful feedback! We're delighted to hear that Emma was able to assist you so thoroughly and professionally. It's great to know she made the process of setting up your new policy smooth and easy to understand. We truly appreciate your loyalty and kind words about our service. Your recommendation means a lot to us, and we're thrilled to have you as a valued customer for years to come. If you ever need anything else, we're just a phone call away!
Kind regards
Hayley@SPB
Very helpful and professional
Very helpful and professional. Emma talked me through the process and kindly explained a few questions I had
27 juin 2025
Avis spontané
Réponse de SPB UK
Hi Kelly,
Thank you for your lovely feedback!
We’re so pleased to hear that Emma was able to support you through the process and answer your questions clearly. Providing helpful and professional service is what we strive for, and it’s great to know we delivered that for you.
Kind regards
Hayley@SPB
Mobile phone claim
I spoke to George re a mobile phone claim. He was so polite and helpful and made the whole process so easy. It's so refreshing in these days to be able to easily speak to someone who actually wants to help and has such a nice manner. Well done George, you are an absolute credit to your company!
27 juin 2025
Avis spontané
Réponse de SPB UK
Hi Fiona,
Thank you so much for your wonderful feedback!
We’re delighted to hear that George made your mobile phone claim experience so smooth and pleasant. It’s incredibly rewarding to know that his polite and helpful manner stood out and made a real difference. We’ll be sure to pass on your kind words—George truly is a credit to the team, and we’re lucky to have him!
Thanks again for taking the time to share your experience.
Kind regards
Hayley@SPB
Excellent customer service on renewal
Excellent customer service on renewal. Good value for peace of mind.
21 juin 2025
Avis spontané
Réponse de SPB UK
Thank you for your kind words! We're so glad to hear that you had an excellent experience with our customer service during your renewal. Providing great value and peace of mind is exactly what we aim for, and it's wonderful to know we delivered that for you. If there's ever anything more we can do, we're just a message away!
Kind regards
Hayley@insurance2go
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