First time contacting Spectrum about my car warranty, so wasn't sure what to expect. Caitlin was very helpful taking the time talking through procedures and any concerns I had, even making clear wha... Voir plus
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Lois at Spectrum has provided a great amount of support throughout what has been a very stressful process. While the delays weren’t Spectrum’s fault, diagnosing the issue took almost seven weeks... Voir plus
Total scam. Sold an entirely different policy. They only authorize junk the cheapest parts available, they are not staffed, noone answers the phone, on hold for literally hours. Completely disorganize... Voir plus
L'entreprise a répondu
Emily sorted my issue out from start to finish. Evan made my appointment with Norwich garage at motorpoint.my appointment was at 11 am by 3pm I was txt to say my claim was valid.just waiting for a da... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.
Coordonnées de contact
Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ, Sheffield, Royaume-Uni
- 0114 321 9876
- customerservices@spectrumcover.co.uk
- spectrumcover.co.uk
4,2
Bien
851 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Linzi’s professional problem solving.
There was a bit of miscommunication between Spectrum & Motorpoint apparently but Linzi, who contacted me by callback, managed to get to the bottom of it which has now resulted in the claim going ahead in a positive way for us. She was so helpful. Now we’re just waiting on the car repair being booked in. The 4 star was because of the delay/miscommunication which nearly meant the repair not being covered; if I could just give a star rating for Linzi it would be 5. 👍🏻
11 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave your review.
We're pleased that Linzi was able to investigate the issue, provide clarity and help get your claim back on track. We appreciate your feedback regarding the delay and understand how frustrating it must have been when there was uncertainty around the claim outcome.
It's fantastic to hear that Linzi's communication and determination made such a positive difference to your experience. We'll be sure to pass your kind comments on to her.
Thank you again for your feedback, and we hope your repair is booked in and completed as quickly as possible.
Kind regards,
Claire
Phone contact
Good positive contact and concerns addressed over paper schedules etc
10 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave your review.
We're pleased to hear that your concerns were addressed and that you found our contact helpful and positive. We understand how important it is to provide clear information, particularly when discussing policy documents and schedules.
Thank you for your feedback and for choosing Spectrum Insurance Services.
Kind regards,
Claire
Again a great service from Spectrum
Again a great service from Spectrum. Lois was extremely helpful and explained everything very well. It all helped me so much so thank you. Lois I hope you get some praise from your manager as your phone manner was excellent
11 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for your wonderful review, Laura.
We're delighted to hear that Lois was able to help and explain everything clearly for you. It's great to know that her support made a difference and that you found her communication and phone manner so helpful.
Thank you for taking the time to share your feedback. We'll be sure to pass your kind comments on to Lois.
Kind regards,
Claire
Excellent communication
Excellent communication, always friendly and helpful service.
11 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave your review, Scott.
We're delighted to hear that you've experienced excellent communication and found our team to be friendly and helpful. Providing clear, supportive service is something we strive for, so it's wonderful to receive such positive feedback.
We appreciate your support and thank you for choosing Spectrum Insurance Services.
Kind regards,
Claire
Lois has been most helpful resolving a…
Lois has been most helpful resolving a query I had. Excellent customer service from her and a joy to speak to.
11 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for your lovely review, Bec.
We're delighted to hear that Lois was able to resolve your query and provide the level of service you expected. It's great to know that she made the experience a positive one and was a pleasure to speak with throughout.
Thank you for taking the time to share your feedback. We'll be sure to pass your kind comments on to Lois.
Kind regards,
Claire
I am very happy with the service I had
I am very happy with the service I had. I Spoke to a lady called Emily who helped me with my claim. From the start she came across very professional and knowledgeable. She also had great communication skills and I didn't feel like I was talking to a computer which was great. Thank you all
10 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave your review, Richard.
We're delighted to hear about your positive experience with Emily. It's wonderful to know that her professionalism, knowledge and communication skills helped make the claims process a positive one for you.
We're especially pleased that you felt listened to and supported throughout your claim. Providing a personal service is something we pride ourselves on, so your comments are greatly appreciated.
Thank you for your kind words, and we'll be sure to pass them on to Emily.
Kind regards,
Claire
emily was really clear regarding tge…
emily was really clear regarding tge process to follow.
10 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave your review.
We're pleased to hear that Emily was able to clearly explain the process and provide the guidance you needed. We know how important clear communication is, so it's great to know you found her support helpful.
Thank you for your feedback, and we'll be sure to pass your kind comments on to Emily.
Kind regards,
Claire
Fantastic customer support from James.
Fantastic customer support from James.
Thank you for setting up my policy.
10 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for your review, Simon.
We're delighted to hear that James provided fantastic customer support and helped get your policy set up smoothly. It's always great to receive feedback recognising the service our team provides.
Thank you for choosing Spectrum Insurance Services, and we'll be sure to pass your kind comments on to James.
Kind regards,
Claire
Warranty Claim
Hello All, today I contacted Spectrum and my call was handled by an amazing lady. Her name was Emily. She was totally professional and knowledgeable in regard to systems. She helped me with my claim and should you be fortunate to have her take your call you will be in safe hands 10 out of 10. Shaun from Cheshire.
10 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for your fantastic review.
We're delighted to hear that you've had such positive experiences with our Claims Team. We work hard to make the claims process as straightforward as possible while recognising that circumstances can sometimes change during a repair.
Thank you for your kind words about Andrew and the wider claims team. Your support and feedback are greatly appreciated and mean a lot to everyone involved.
Kind regards,
Claire
Outstanding service
Outstanding service, dealt with Andrew who was absolutely brilliant. We had an alternator fail on our Land Rover Discovery and we were directed to a one of their approved repairers who were able to repair this in the same day.
5 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave your review.
We're delighted to hear that Andrew was able to assist you and that your vehicle was repaired so quickly. We understand how disruptive an unexpected breakdown can be, so it's great to know that the claim was handled efficiently and that one of our approved repairers was able to get you back on the road the same day.
Thank you for your kind comments about Andrew. We'll be sure to pass them on.
Kind regards,
Claire
Rang spectrum today and spoke to a…
Rang spectrum today and spoke to a lovely lady called Donna who managed to put my worries at ease and confirmed the procedure of how to make a claim. Great customer service received.
9 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for your review, Sabre.
We're delighted to hear that Donna was able to put your mind at ease and clearly explain the claims process. We understand that making a claim can sometimes feel daunting, so it's great to know she was able to provide reassurance and support.
We'll be sure to pass your kind comments on to Donna.
Kind regards,
Claire
By far the best warranty company!
By far the best warranty company we have dealt with!
The claims process is simple and everyone in the Claims Team are always helpful and easy to talk to. They are happy to listen when there is an unforeseen issue and understand that occasionally a revised estimate is necessary. Well done Andrew and all the team, we appreciate what you do!
9 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for your fantastic review.
We're delighted to hear that you've found the claims process straightforward and that our team have consistently provided helpful and approachable support. We understand that repairs don't always go exactly to plan, so it's important that we work with both our customers and repairers to find the right solution when unexpected issues arise.
Thank you for your kind words about Andrew and the support you've received from the team. Feedback like this is greatly appreciated and will certainly be shared with him.
Kind regards,
Claire
Emily was very professional
Emily was very professional, went above and beyond to help, and answered all questions with great attention to detail and care. It was a pleasant experience Emily, thank you
9 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Hi,
Thank you for taking the time to leave your review.
We're pleased to hear that Emily provided such a positive experience and that she was able to answer your questions with the care and attention they deserved. It's great to know that her professionalism and willingness to go the extra mile made a difference.
We'll be sure to pass your kind comments on to Emily, who will be delighted to receive them.
Thank you for choosing Spectrum Insurance Services.
Kind regards,
Claire
Thank you Emily
Thank you Emily. Refreshing to speak to someone who actually listens and deals with your requirements...James
8 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Hi James,
Thank you for taking the time to leave your review.
We're delighted to hear about your positive experience with Emily. Providing a service where customers feel listened to and supported is extremely important to us, so it's great to know Emily was able to understand your requirements and assist you effectively.
Your feedback will be passed on to Emily, and we're sure she will appreciate your kind comments.
Thank you for choosing Spectrum Insurance Services. If we can help with anything in the future, please don't hesitate to get in touch.
Kind regards,
Claire
Very Good Service
I had to call to sort out an issue with my car and Emily the Advisor was brilliant! She took her time and explained what needed to happen. She was patient, courteous and gave me all the information I needed.
9 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave a review.
We are delighted to hear about the excellent service you received from Emily.
We understand that vehicle issues can be stressful, so it's great to know that Emily took the time to explain the process clearly, answer your questions and ensure you had all the information you needed. Providing a patient, professional and supportive service is something we take great pride in.
We will be sure to pass your kind comments on to Emily, who will be thrilled to receive such positive feedback.
Thank you for choosing Spectrum Insurance Services and for sharing your experience.
Kind regards,
Claire
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave a review.
We're delighted to hear that you found our team helpful and easy to talk to, and that you were happy with the service you received.
Providing clear, friendly and supportive customer service is extremely important to us, so it's great to know we met your expectations.
Thank you for choosing Spectrum Insurance Services, and we appreciate your feedback.
Kind regards,
Claire
When purchasing my vehicle I must admit…
When purchasing my vehicle I must admit I was sceptical about paying the additional costs for warranty, however, recently a fault kept alerting on my dashboard and with the help of spectrum my car was booked into a garage and repaired within 5 days of the initial fault appearing. Becky oversaw the claim from start to finish and not only was she sympathetic toward the issue but was so efficient and professional, nothing was too much bother. It’s a 10 star rating from me
5 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that your experience with Spectrum changed your initial concerns about purchasing a warranty and that we were able to assist when you needed us.
It's particularly pleasing to hear that Becky provided the level of service we strive for. We know vehicle faults can be stressful, so it's great to hear that Becky was able to guide you through the process with professionalism, efficiency and understanding, whilst ensuring your vehicle was booked in and repaired promptly.
Your comments will be shared with Becky, who I'm sure will be thrilled to receive such positive feedback.
Thank you again for your kind words and for choosing Spectrum Insurance Services. A 10-star rating is something we're incredibly proud to receive.
Kind regards,
Claire
I'm paying off an extended warranty…
I'm paying off an extended warranty with Motorpoint, and my 2018 Kia Sportage, after seven months of financing with Motorpoint, had a transmission failure. Spectrum has avoided repairs. My car was in the shop for over a week, and after a week, Spectrum said they wouldn't cover the costs, even though the repair costs $3,500. I never thought Spectrum could be so irresponsible. I've never been late with my payments, and I would never recommend Spectrum to anyone. Spectrum and Motorpoint are the worst.
5 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave your review.
We are sorry to hear that you are disappointed with your experience.
Having reviewed the claim, we would like to clarify that your claim was not declined after one week, nor was a decision made to refuse repairs. The claim remained at the diagnostic stage while we worked with your chosen repairer to establish the exact cause of the gearbox fault.
The repairer initially reported symptoms consistent with an internal gearbox issue; however, further dismantling was required to confirm the failed component and determine whether the fault met the terms of the warranty. We contacted both you and the repairer on multiple occasions to explain that authorisation was required for the necessary strip-down process before a claim decision could be made.
As with all warranty claims, we require evidence of the cause of failure before we can assess cover. This is a standard part of the claims process and helps ensure claims are handled fairly and in accordance with the warranty terms and conditions.
We appreciate that being without your vehicle is frustrating, particularly when a significant repair may be required. However, we do not believe it is accurate to say that Spectrum avoided the repair. At the time of your review, the investigation into the cause of the gearbox failure had not been completed and no final coverage decision had been made.
If you would like us to review the current position of your claim, please contact our Claims Team who will be happy to assist.
Kind regards
Claire
Spectrum Warranty
After some back and forth with Spectrum’s warranty claim, Lois helped me navigate the process and explained the next steps.
5 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave your review.
We appreciate your feedback and are pleased to hear that Lois was able to assist you throughout the claims process.
Warranty claims can sometimes involve several stages, so it's great to hear that Lois was able to explain the process clearly and help you understand the next steps. We will ensure your comments are passed on to her, as positive feedback like this is always appreciated.
Thank you for choosing Spectrum Insurance Services.
Kind regards,
Claire
I would avoid this company…..at all costs
I would avoid this company.
Firstly, it’s extremely difficult to get hold of anyone. Calls go unanswered, and callbacks take at least 24 hours. When I needed an urgent repair, I was unable to speak to anyone despite repeated attempts, leaving me with no option but to pay for the repair myself.
When Spectrum finally returned my call, their immediate response was that the repair was “unauthorised” and therefore they would not contribute towards the cost. They also stated that pipes are not covered under the warranty, despite the failed component being an air conditioning pipe that was neither corroded nor damaged through wear and tear. If this exclusion exists, it must be buried deep in the small print, as it was certainly not clear when I took out the policy.
Looking at other customer reviews, I can see similar complaints regarding exclusions and reasons given to avoid paying claims. Based on my experience, the customer service is poor, response times are unacceptable, and the claims process appears geared towards finding reasons not to pay.
Overall, I am very disappointed and would not recommend Spectrum Warranty.
Usual ‘get out of paying’ reply template and factually incorrect response, ‘ During that conversation, you were advised that any manufacturer recall would need to be investigated before a claim could proceed.’ I was told that being an administrative recall, there was no requirement to investigate with the manufacturer.
5 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave your review. We are sorry to hear that you were disappointed with your experience.
Having reviewed your claim, our records show that you first contacted us on 2 June 2026 regarding a fault with your vehicle's air conditioning system. During that conversation, you were advised that any manufacturer recall would need to be investigated before a claim could proceed and that repairs should not be carried out without prior authorisation from Spectrum.
When we later spoke with you on 5 June 2026, you advised that the repair had already been completed and that the cause of the fault had been identified as a split air conditioning pipe. Unfortunately, the warranty terms specifically exclude pipes and hoses from cover. In addition, the policy requires authorisation to be obtained before repairs are undertaken. As a result, we were unable to assist with the costs incurred.
We appreciate your comments regarding our response times and customer service. While we aim to return all customer calls as quickly as possible, we acknowledge that on this occasion you were unhappy with the time taken to receive a callback.
We understand that this was not the outcome you were hoping for. However, our decision was based on the terms and conditions of the warranty and the information provided regarding the cause of the failure.
Kind regards
Claire
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