I haven’t had a car insurance warranty before now so was a bit unsure what the policy does and doesn’t cover. Having made the call today for advice on a fault on my vehicle I spoke with a lovely advis... Voir plus
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Lisez les avis des autres
After initially having a few issues regarding the process, I spoke with a customer advisor called Emily. She was extremely helpful in dealing with the claim, phoning me back exactly when she said she... Voir plus
Total scam. Sold an entirely different policy. They only authorize junk the cheapest parts available, they are not staffed, noone answers the phone, on hold for literally hours. Completely disorganize... Voir plus
L'entreprise a répondu
I took out a spectrum policy about a year ago and I was experiencing a automatic transmission failure I spoke to a person called Emily who was amazing in customer service who then spoke to a person at... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.
Coordonnées de contact
Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ, Sheffield, Royaume-Uni
- 0114 321 9876
- customerservices@spectrumcover.co.uk
- spectrumcover.co.uk
4,2
Bien
835 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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efficient claim handling
Emily was very good at dealing with my claim and getting it pushed through and liasing with the garage to authorise the claim
12 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Hi Mark
Thank you for taking the time to leave us a review.
We're pleased to hear that Emily provided efficient support throughout your claim and kept things moving by liaising with the garage to obtain authorisation. We know how important clear communication and timely updates are during the claims process, so it's great to hear that Emily was able to assist and help progress matters for you.
I will ensure your kind comments are passed on to Emily, who will be delighted to receive your feedback.
Thank you for choosing Spectrum Insurance Services.
Kind regards,
Claire
More people like Honey!
This is my third time claiming through Spectrum and my review is not in regards to any prior claims, or the one im about to make, just simply with the customer service I received from Honey today. Super helpful, answered all my questions (you'd think I'd know already having gone through it previously) and sent me a step by step text so I could refer back to it. Need more people like her in customer services!! :)
12 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave such a wonderful review.
It is fantastic to hear that Honey provided such a positive experience. We completely agree – Honey is a bit of a legend in our office too! We're delighted that she was able to answer all your questions and provide a step-by-step guide to make the process as straightforward as possible.
Your kind comments will certainly make her day, and I will ensure they are shared with both Honey and the wider team.
Thank you for choosing Spectrum Insurance Services, and we wish you all the best with your claim.
Kind regards,
Claire
Good warranty insurance and customer service
I've had warranty insurance underwritten by Spectrum for the last couple of years. Customer service has always been very good and pragmatic when offering options. I recently had an issue with my Aircon which required a niche part from the car manufacturer and Caitlin was great at processing my claim quickly and providing different options to get the issue resolved. Would recommend them.
11 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Hi Eddie
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you have been pleased with both your warranty cover and the service you have received from our team over the years. It's particularly encouraging to hear that Caitlin was able to assist you promptly with your recent air conditioning claim and provide suitable options to help get the issue resolved.
We appreciate your recommendation and your continued support. I will ensure your comments are shared with Caitlin and the wider team.
Kind regards,
Claire
Réponse de Spectrum Insurance Services
Hi Naomi
Thank you for taking the time to leave us a review.
We are pleased to hear that you had a positive experience with our customer service team and that Lois was able to assist you. I will ensure your kind comments are passed on, as feedback like this is always appreciated.
Thank you for choosing Spectrum Insurance Services.
Kind regards
Claire
Fantastic service
Fantastic service. Stayed in touch throughout my car repair. Was kind courteous and kept me informed of my repairs over the phone. Customer service was fantastic 10/10 from me
11 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for your fantastic review, Tracy.
We're delighted to hear that you were kept informed throughout your repair and that the communication and support you received made a positive difference to your experience. We know how important regular updates are when your vehicle is off the road, so it's great to hear that you felt supported throughout the process.
Thank you for your kind comments and your 10/10 rating. We really appreciate you taking the time to share your feedback.
Kind regards,
Claire
Linzi’s professional problem solving.
There was a bit of miscommunication between Spectrum & Motorpoint apparently but Linzi, who contacted me by callback, managed to get to the bottom of it which has now resulted in the claim going ahead in a positive way for us. She was so helpful. Now we’re just waiting on the car repair being booked in. The 4 star was because of the delay/miscommunication which nearly meant the repair not being covered; if I could just give a star rating for Linzi it would be 5. 👍🏻
11 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave your review.
We're pleased that Linzi was able to investigate the issue, provide clarity and help get your claim back on track. We appreciate your feedback regarding the delay and understand how frustrating it must have been when there was uncertainty around the claim outcome.
It's fantastic to hear that Linzi's communication and determination made such a positive difference to your experience. We'll be sure to pass your kind comments on to her.
Thank you again for your feedback, and we hope your repair is booked in and completed as quickly as possible.
Kind regards,
Claire
Phone contact
Good positive contact and concerns addressed over paper schedules etc
10 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave your review.
We're pleased to hear that your concerns were addressed and that you found our contact helpful and positive. We understand how important it is to provide clear information, particularly when discussing policy documents and schedules.
Thank you for your feedback and for choosing Spectrum Insurance Services.
Kind regards,
Claire
Again a great service from Spectrum
Again a great service from Spectrum. Lois was extremely helpful and explained everything very well. It all helped me so much so thank you. Lois I hope you get some praise from your manager as your phone manner was excellent
11 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for your wonderful review, Laura.
We're delighted to hear that Lois was able to help and explain everything clearly for you. It's great to know that her support made a difference and that you found her communication and phone manner so helpful.
Thank you for taking the time to share your feedback. We'll be sure to pass your kind comments on to Lois.
Kind regards,
Claire
Excellent communication
Excellent communication, always friendly and helpful service.
11 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave your review, Scott.
We're delighted to hear that you've experienced excellent communication and found our team to be friendly and helpful. Providing clear, supportive service is something we strive for, so it's wonderful to receive such positive feedback.
We appreciate your support and thank you for choosing Spectrum Insurance Services.
Kind regards,
Claire
Lois has been most helpful resolving a…
Lois has been most helpful resolving a query I had. Excellent customer service from her and a joy to speak to.
11 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for your lovely review, Bec.
We're delighted to hear that Lois was able to resolve your query and provide the level of service you expected. It's great to know that she made the experience a positive one and was a pleasure to speak with throughout.
Thank you for taking the time to share your feedback. We'll be sure to pass your kind comments on to Lois.
Kind regards,
Claire
I am very happy with the service I had
I am very happy with the service I had. I Spoke to a lady called Emily who helped me with my claim. From the start she came across very professional and knowledgeable. She also had great communication skills and I didn't feel like I was talking to a computer which was great. Thank you all
10 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave your review, Richard.
We're delighted to hear about your positive experience with Emily. It's wonderful to know that her professionalism, knowledge and communication skills helped make the claims process a positive one for you.
We're especially pleased that you felt listened to and supported throughout your claim. Providing a personal service is something we pride ourselves on, so your comments are greatly appreciated.
Thank you for your kind words, and we'll be sure to pass them on to Emily.
Kind regards,
Claire
emily was really clear regarding tge…
emily was really clear regarding tge process to follow.
10 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave your review.
We're pleased to hear that Emily was able to clearly explain the process and provide the guidance you needed. We know how important clear communication is, so it's great to know you found her support helpful.
Thank you for your feedback, and we'll be sure to pass your kind comments on to Emily.
Kind regards,
Claire
Fantastic customer support from James.
Fantastic customer support from James.
Thank you for setting up my policy.
10 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for your review, Simon.
We're delighted to hear that James provided fantastic customer support and helped get your policy set up smoothly. It's always great to receive feedback recognising the service our team provides.
Thank you for choosing Spectrum Insurance Services, and we'll be sure to pass your kind comments on to James.
Kind regards,
Claire
Warranty Claim
Hello All, today I contacted Spectrum and my call was handled by an amazing lady. Her name was Emily. She was totally professional and knowledgeable in regard to systems. She helped me with my claim and should you be fortunate to have her take your call you will be in safe hands 10 out of 10. Shaun from Cheshire.
10 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for your fantastic review.
We're delighted to hear that you've had such positive experiences with our Claims Team. We work hard to make the claims process as straightforward as possible while recognising that circumstances can sometimes change during a repair.
Thank you for your kind words about Andrew and the wider claims team. Your support and feedback are greatly appreciated and mean a lot to everyone involved.
Kind regards,
Claire
Outstanding service
Outstanding service, dealt with Andrew who was absolutely brilliant. We had an alternator fail on our Land Rover Discovery and we were directed to a one of their approved repairers who were able to repair this in the same day.
5 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave your review.
We're delighted to hear that Andrew was able to assist you and that your vehicle was repaired so quickly. We understand how disruptive an unexpected breakdown can be, so it's great to know that the claim was handled efficiently and that one of our approved repairers was able to get you back on the road the same day.
Thank you for your kind comments about Andrew. We'll be sure to pass them on.
Kind regards,
Claire
Rang spectrum today and spoke to a…
Rang spectrum today and spoke to a lovely lady called Donna who managed to put my worries at ease and confirmed the procedure of how to make a claim. Great customer service received.
9 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for your review, Sabre.
We're delighted to hear that Donna was able to put your mind at ease and clearly explain the claims process. We understand that making a claim can sometimes feel daunting, so it's great to know she was able to provide reassurance and support.
We'll be sure to pass your kind comments on to Donna.
Kind regards,
Claire
By far the best warranty company!
By far the best warranty company we have dealt with!
The claims process is simple and everyone in the Claims Team are always helpful and easy to talk to. They are happy to listen when there is an unforeseen issue and understand that occasionally a revised estimate is necessary. Well done Andrew and all the team, we appreciate what you do!
9 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for your fantastic review.
We're delighted to hear that you've found the claims process straightforward and that our team have consistently provided helpful and approachable support. We understand that repairs don't always go exactly to plan, so it's important that we work with both our customers and repairers to find the right solution when unexpected issues arise.
Thank you for your kind words about Andrew and the support you've received from the team. Feedback like this is greatly appreciated and will certainly be shared with him.
Kind regards,
Claire
Emily was very professional
Emily was very professional, went above and beyond to help, and answered all questions with great attention to detail and care. It was a pleasant experience Emily, thank you
9 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Hi,
Thank you for taking the time to leave your review.
We're pleased to hear that Emily provided such a positive experience and that she was able to answer your questions with the care and attention they deserved. It's great to know that her professionalism and willingness to go the extra mile made a difference.
We'll be sure to pass your kind comments on to Emily, who will be delighted to receive them.
Thank you for choosing Spectrum Insurance Services.
Kind regards,
Claire
Thank you Emily
Thank you Emily. Refreshing to speak to someone who actually listens and deals with your requirements...James
8 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Hi James,
Thank you for taking the time to leave your review.
We're delighted to hear about your positive experience with Emily. Providing a service where customers feel listened to and supported is extremely important to us, so it's great to know Emily was able to understand your requirements and assist you effectively.
Your feedback will be passed on to Emily, and we're sure she will appreciate your kind comments.
Thank you for choosing Spectrum Insurance Services. If we can help with anything in the future, please don't hesitate to get in touch.
Kind regards,
Claire
Very Good Service
I had to call to sort out an issue with my car and Emily the Advisor was brilliant! She took her time and explained what needed to happen. She was patient, courteous and gave me all the information I needed.
9 juin 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave a review.
We are delighted to hear about the excellent service you received from Emily.
We understand that vehicle issues can be stressful, so it's great to know that Emily took the time to explain the process clearly, answer your questions and ensure you had all the information you needed. Providing a patient, professional and supportive service is something we take great pride in.
We will be sure to pass your kind comments on to Emily, who will be thrilled to receive such positive feedback.
Thank you for choosing Spectrum Insurance Services and for sharing your experience.
Kind regards,
Claire
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