Spring Hill Nurseries Avis 

I placed my order for four roses and they shipped march 18th. I tracked them from California. I live in Pennsylvania. I never received them until march 27. I understand I am across the country but a shipment shouldnt be sitting at a fedex location for two days. Ive ordered roses out of Texas and theyve come in 3 days also by fedex. My roses arrived with black spots on the stems and nearly every thorn is black. I am not sure if they will survive. I emailed the company to see how to revive them and describing how long theyd sat in that box. They never responded. I am more irritated with a lack of response on their end because it shows a lack of integrity or care for their customers. I am an avid gardener and wouldve used them for purchases in the future but this experience has made me more than a little hesitant.

They claim plants are shipped 1-2weeks after order. It is now 4 weeks and still nothing received. If you contact them via email you get a generic reply saying delivery is 1-2 weeks after order. Will not buy from them again

I ordered 4 clematis and they did not bloom or grow. My raspberry echinacea just died in the pot. I’m a seasoned gardener so this was no fault of mine. I would like my money back please!

Ordered 3 shrubs 8/4/22 - shipped early Oct (sickly bare roots) - 2 did not grow at all. Credit given. Ordered new hydrangea 8/4/23 - arrived 10/5 - a pathetic, fragile sprout in 4"pot (LARGE shipping box). Planted - do not know what will grow next spring. How do they get away with this? I should have purchased lovely plant at local nursery this summer for less money and had nice shrub. BUYER BEWARE. Their photos look great - plants terrible.

They billed me for plants I never received. Contacted them with no response back. They claim 100% satisfaction which obviously is a lie. I will be spreading the word to avoid this company

I keep using replacement certificates because Spring Hill will not provide a refund. However, Spring Hill continues to send out dead plants. Surely, they must know these plants are dead when they are packed. I have received two totally dead Nubis Clematis and two nearly dead Sabine clematis. I used replacement certificates to purchase these plants because the previous plants were dead too. This is a very poor company and I would never order plants from them again, were I not to have to use replacement certificates.

Used to be a respectable place to do business, NOT ANY MORE!!! I bought over 7 perennial shrubs from them between January and March of 2023, and none of them are showing any signs of growth. Called and basically told, "too bad". No, refund and no available replacement. DO NOT PURCHASE ANYTHING FROM THEM!!

Junk! They can’t deliver on time, send queries from a no response email address. Moving on!

I placed an order 3/31/23. The item was in stock at the time. I checked back a few weeks later and noticed the item was out of stock. I called in a few weeks after that to check when it would be delivered and was told mid-May. Today I got a refund notice for the tree -- NO EXPLANATION. I waited 45 days for a tree they over sold. I will never buy from this business again. Very poor business practices.

Placed an order for product that showed as in stock. Several days later i went to check on the order status and discovered it had been cancelled without notice. I did receive an email notification 8 days after they cancelled it!
I would not shop here.

Ordered 2 Blue Zebra Primroses. One is STILL ONLY ONE LEAF, the other is looking slightly better. I potted these up on March 27th. (They looked too weak to put directly into the ground.)

Ordered three Lenten Roses. They came in better condition than the Primroses, but are still looking a little shaky. I paid $80 for something I could've gotten cheaper and in better condition by buying from a nursery. Lesson learned.

If you love plants and don't want to be disappointed, DO NOT BUY FROM THEM!

Update- 5-28-23

The primrose that looked ok when I got it lived, after much TLC. The one that was only one leaf died.
The three Lenten roses all survived, and are now planted in my beds.
I also ordered a Vialii primrose. Its shipping date has been pushed back twice. Since 3-27. It will "ship by 6-15". I'd ask for a refund, but I want zero to do with this company now.

Update- 7-31-23

Vialii primrose order was canceled by the company. The blue Zebra Primrose I was able to plant is not looking good, but I'll give it a chance to see what it does next Spring. The Lenten roses are looking decent. Again, Spring will tell the tale.

I wish I had read these customer reviews before I placed an order. All plants arrived in damaged, or dead, condition.
Buy from your local dealer -- you will save money and get healthier plants,

I ordered a Clematis plant from them. It arrived in horrible shape...totally dead. I called them for a replacement. I think it took about 4 weeks to be shipped to me. Next plant, while not totally dead, did not look good At All. When I called them, they told me to nonetheless plant it, and then give it an entire 8 weeks. After 8 weeks, 'Nothing'. The plant never revived. Not one leaf appeared.

So I called them again and said I wanted a full refund. The rep on the line (and BTW I should say that there is clearly no 'Spring Hill Nursery'....god only knows where these plants come from and the reps all sounded like they were in India, if I recall...)....the rep on the line tried to offer me a 'Credit' with Spring Hill. Um, no. Why on earth would I want a 'credit' with such a company? I told her I wanted a refund to my credit card. She replied 'hold on....let me see what I can do.' To which, I'm thinking, 'oh, she better not Even try to tell me that I can only get a credit....do they have any idea who they are playing with?' ;-)

So I wait. And then she comes back with 'OK, as a One-Time Exception...' and I'm thinking 'one-time exception'?? Please. If they hadn't given me a full refund, I would have immediately filed a report with the BBB and also told my bank that the original charge should be reversed. I use the line that 'goods and services I paid for were NOT provided'.

When it comes to sleazy companies like this, especially when you either can't get a hold of anyone in customer service, and/or they don't want to give you your money back, I will do Whatever it takes, even if I have to sorta lie a bit. Anything to get the company's attention and action. I mean, companies leave us Little Choice, especially when so many companies now provide NO customer service...just endless FAQs or copy/paste BOT email responses, or 'chats' with BOTs, etc.

We customers have more power than we realize. Don't let such companies push you around! ;--)

If you paid for a product or a service, and you then have a problem with that product or service, and then when you try to contact the company to resolve the issue, you are getting no customer support from them, then that (IMHO) constitutes fraud. You did 'not receive the goods and/or services for which you paid'. Because part of purchasing a product or service includes your being satisfied...that you received what you thought you should, and based upon what you paid. Part of that includes Customer Service. If you don't get Customer Service, then you didn't get everything you paid for.

Spring Hill Nurseries is a RIPOFF!

I placed an order this spring, on 03/14/22 for $55.55 and the main reason for my purchase was this item "CLEMATIS AMARANTHINE #77070” which was not shipped until July 6th, nearly four months later!

Then, the item was shipped on 7/6 and was not delivered until 7/14, 8 days later! When I opened the box, I found a wilted plant and dead leaves in the bottom of the box.

I hoped that the plant may come back to life, but a week later, it is still as dead as when it arrived.

This whole order was a complete disaster. I received a dead stick. I sent a request to Spring hill to please send me a refund. Spring Hill responded by saying they do NOT offer refunds, even when the issue is a direct result of their negligence: “It is disappointing when the plant does not make it and I can understand that. Unfortunately, the item is not available for a replacement. Also, I am unable to issue a refund as per the company policy.”

Do NOT do business with Spring Hill and their deceitful business practices. They will take your money, charge your credit card, then not deliver the ordered product, and will NOT refund your money. They are a RIPOFF!

1. Ordered 11 April,out of two items.
2. All appearances are they will not refund on the two items in a timely manner, if at all.
3. Made four calls in two months about the status of a refund.
4. I expect to receive when I order in the Spring, it will ship in the Spring. I received the completed order June 25th.

In my extensive experiences with numerous businesses ,this Nursery is unprofessional.
All indications point to a business that does not desire return customers. Based on what I've witnessed with businesses that take this kind of approach, they either go out of business or get bought out. Again, AVOID!

Decent nursery, good prices, excellent selection, ships when they say they will.
I've mostly ordered bulbs from them and have had excellent survival rates.
Was very pleased with customer service when a 3" pot order came in with 2 out of 5 plants withered, they shipped out a full replacement order of 5 plants.
I've ordered from them multiple time and will continue to do so.

When my order arrived late and damaged I was issued a replacement certificate Why would I use it? It took two weeks to ship my order!

Ordered Iris and Day Lilies last spring to be shipped this fall. The Iris arrived dead. They had been out of the ground so long the leaves were brittle dry and the roots dry and broken. Contacted them, they sent replacement order in pretty much the same condition. The Day Lilies arrived so bad I had to "hunt" to figure out the tops from the bottoms. You will never see a refund for bad stock, you won't get shipping credits, or taxes. Credits only continue to force you to buy from them until you give up.

I've received great items, in particular named Iris and Daylilies that were really value-priced and chunky.

A really bad online nursery. Order arrives late and peace meal with most plants arriving dead. The alive ones are tiny, sickly and many arrive as tiny roots in a plastic bag. Tried their customer service and got nowhere. I would advise people to go to another established online nursery if you want healthy, large plants for the same amount of money. I wasted several hundred dollars with them. Never again