I had requested a refund of credit on my account via webchat and was asked to submit a new meter reading . Once I had done this the agent put a reminder on the account to process the refund when the n... Voir plus
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Lisez les avis des autres
Fantastic. Spoke with kayleigh from the sse airtricity digital team and she was able to resolve my issue very quickly. I had noticed i entered the incorrect meter reading and she was very thorough an... Voir plus
L'entreprise a répondu
Had a great year with SSE, when I did leave for another provider, my new provider in error, stopped my supply with SSE too early (few days) so I was charged the early cancellation fee. I spoke with a... Voir plus
L'entreprise a répondu
I am moving tariff to a day night tariff which requires a meter switch. SSE meter switch team booked me in to have a meter switch with NIE meter team. On the day noone arrived. After a number of back... Voir plus
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À propos de l'entreprise
- Fournisseur d'énergie
- aussi dans
- Fournisseur d'électricité
- Fournisseur d'énergie verte
- Solutions et équipement énergétiques
À propos de SSE Airtricity
Écrit par l'entreprise
SSE Airtricity powers homes across Ireland with cleaner, greener energy. We offer great-value electricity and gas plans, plus home energy upgrades like insulation, solar panels, heat pumps, and EV chargers through our One Stop Shop. Our customers enjoy exclusive perks with SSE Reward and smarter energy management with EnergiHub, helping them save while supporting a greener future.
Northern Ireland
Switch NowRepublic of Ireland
Switch NowÉcrit par l'entreprise
Coordonnées de contact
SSE Airtricity, Red Oak South, South County Business Park, Leopardstown, Dublin 18, D18 W688, Royaume-Uni
- sseairtricity.com
Switch Now
4,5
Excellent
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quick response and resolution to what I…
Quick response and resolution to what I needed
25 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Aoife,
Thank you so much for your kind words! We're delighted to hear that you've found our team efficient.
Going the extra mile for our customers is what we strive for every day, and it's great to know it's making a difference. We truly appreciate your support 😊
Kind regards,
Kayleigh
Réponse de SSE Airtricity
Hi Galileo,
Thank you so much for your kind words! We're delighted to hear that you've found our team (patient and understanding).
Going the extra mile for our customers is what we strive for every day, and it's great to know it's making a difference. We truly appreciate your support 😊
Kind regards,
Kayleigh
Customer service was fast and easy
24 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi ,
Thank you so much for your kind words! We're delighted to hear that you've found our team (fast and efficient).
Going the extra mile for our customers is what we strive for every day, and it's great to know it's making a difference. We truly appreciate your support 😊
Kind regards,
Kayleigh
The agent I got onto was very helpful…
The agent I got onto was very helpful thanks very much 👍
24 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Martin,
Thank you so much for your kind words! We're delighted to hear that you've found our team helpful.
Going the extra mile for our customers is what we strive for every day, and it's great to know it's making a difference. We truly appreciate your support 😊
Kind regards,
Kayleigh
Réponse de SSE Airtricity
Hi ,
Thank you so much for the lovely words! We're delighted to hear you’ve had such a great experience with us.
We're always here if you need us!😊
Kind regards,
Kayleigh
The Agent Aoife
The Agent Aoife, was able to provide the best support and was able to help my issue and understand my billing.
21 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi ,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Aoife.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
Good, room for improvement
Generally good but room for improvement.
Positives:
- Bills are clean and easy to read
- Mobile app is (finally) functional.
- Very good customer service support with clear information and proactive responses, thank you Nikolas.
- Generally good ownership and accountability for mistakes (once queried).
Negatives:
- Incorrectly applied an early termination fee to my final bill.
- Incorrectly switched between a 24 hr rate to a Smart D/N/P rate without notifying me.
- Internal communication needs work, we still had sales agents calling to the door with no idea that we were already a customer.
- The mobile app was absolutely unusable for a while until they fixed whatever the issue was.
- Customer support is now buried behind layers of web pages and chat bots instead of just providing a phone number.
Verdict: I would use SSE again in the future. I switched because they didn't offer the best price at the time.
21 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi David,
Thank you for providing this feedback! We are sorry that your experience at SSE Airtricity didn’t fully match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
Issue quickly resolved
20 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Alison,
Thank you so much for the lovely words! We're delighted to hear you’ve had such a great experience with us.
We're always here if you need us!😊
Kind regards,
Kayleigh
clear and patient
20 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Qiwei,
Thank you for your positive feedback. We're delighted to hear that you've found our team (clear and patient).
Kind regards,
Kayleigh
I had a problem with my metre reading…
I had a problem with my metre reading and the the agent was very helpful and spot on with his advice.
20 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Fiona,
Thank you for your valued feedback and for taking the time to share your experience!
Kind regards,
Kayleigh
Muhammad, SSE Airtricity Digital Team.
The live customer service agent resolved my issue promptly and efficiently.
20 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Karen,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Muhammad.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
Helpful understood what I needed and…
Helpful understood what I needed and sorted it all out, very helpful
20 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Maria,
Thank you for the fantastic feedback! We're so pleased to hear that our customer service team was able to assist you efficiently. Providing quick and helpful support is what we aim for and it's great to know we hit the mark. We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh
Réponse de SSE Airtricity
Hi Ken,
Thank you so much for your kind words! We're delighted to hear that you've found our team (quick and responsive).
Going the extra mile for our customers is what we strive for every day, and it's great to know it's making a difference. We truly appreciate your support 😊
Kind regards,
Kayleigh
The text support was very quick and on…
The text/ WhatsApp support was very quick and on point.
20 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Maire,
Thank you for your valued feedback and for taking the time to share your experience!
Kind regards,
Kayleigh
Réponse de SSE Airtricity
Hi Laura,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Muhammad.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
Excellent customer service from Muhammad
I had a very positive experience with SSE Airtricity customer service. Muhammad was extremely helpful and professional and helped me change my payment arrangement to monthly payments. He explained everything clearly and made the whole process very straightforward. Excellent customer service. Thank you, Muhammad!
19 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Ion,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Muhammad.We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
Amazing customer service for a new…
Amazing customer service for a new customer. Super easy to sign up online, no need to be on hold, and, when I had questions, just chatted on WhatsApp and got instructions I was looking for super quickly!
19 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Violetta ,
Thank you so much for the lovely words! We're delighted to hear you’ve had such a great experience with us.
We're always here if you need us!😊
Kind regards,
Kayleigh
Had an issue with early termination fee…
Had an issue with early termination fee it was 1 working day early they agreed to refund the fee
19 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi,
Thank you very much for the great feedback for our webchat team. Providing quick and helpful support is what we aim for 😊
We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh
Refunds a joke
They are an absolute joke my father is due a refund of his own money an there saying his name is not the account holder being past around in circles I would highly tell people never to use them if you get ur meter change to a new one an if you have to get bck the money that was on the old meter good luck as a nightmare to get it back.
4 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Ciara,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
I was told I was issued a refund on the…
I was told I was issued a refund on the 10 Aug 2026 but I contacted them on the 18 Aug 2026 only to be told that the refund had been declined because 5 days had not passed since the the direct debit cleared. I wasn't informed of this on the day I requested the refund or notified when it was declined. Poor follow up and a lack of clarity.
18 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Dave,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Stephen
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