I had requested a refund of credit on my account via webchat and was asked to submit a new meter reading . Once I had done this the agent put a reminder on the account to process the refund when the n... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Fantastic. Spoke with kayleigh from the sse airtricity digital team and she was able to resolve my issue very quickly. I had noticed i entered the incorrect meter reading and she was very thorough an... Voir plus
L'entreprise a répondu
I am moving tariff to a day night tariff which requires a meter switch. SSE meter switch team booked me in to have a meter switch with NIE meter team. On the day noone arrived. After a number of back... Voir plus
Had a great year with SSE, when I did leave for another provider, my new provider in error, stopped my supply with SSE too early (few days) so I was charged the early cancellation fee. I spoke with a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'énergie
- aussi dans
- Fournisseur d'électricité
- Fournisseur d'énergie verte
- Solutions et équipement énergétiques
À propos de SSE Airtricity
Écrit par l'entreprise
SSE Airtricity powers homes across Ireland with cleaner, greener energy. We offer great-value electricity and gas plans, plus home energy upgrades like insulation, solar panels, heat pumps, and EV chargers through our One Stop Shop. Our customers enjoy exclusive perks with SSE Reward and smarter energy management with EnergiHub, helping them save while supporting a greener future.
Northern Ireland
Switch NowRepublic of Ireland
Switch NowÉcrit par l'entreprise
Coordonnées de contact
SSE Airtricity, Red Oak South, South County Business Park, Leopardstown, Dublin 18, D18 W688, Royaume-Uni
- sseairtricity.com
Switch Now
4,5
Excellent
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Mohammad was very helpful
Mohammad was very helpful, he resoled my query and was very polite.
27 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Lynn,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Muhammad.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
Email Notification Update
Query dealt with very quickly with no back and forth needed. Just need an email updated for notifications as site does not do it automatically when you change email yourself, Krunoslav sorted it in no time.
27 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Rabb,
Thank you for the fantastic feedback! We're so pleased to hear that our customer service team was able to assist you efficiently. Providing quick and helpful support is what we aim for and it's great to know we hit the mark. We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh
SSE Airtricity Whats App customer…
SSE Airtricity Whats App customer service is some job. Good man Mohammad was some man
27 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Damien,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Muhammad.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
Online customer service
Online customer service rep Krunoslav was excellent and helpful, issue resolved quickly.
27 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi ,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Krunoslav.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
Run around
I was following up a query that I already submitted earlier in the year. I was told the person who I dealt with at that stage has now left the company. This is not my problem. That individual also gave me incorrect advice at the time. I was also told today that I would have to wait 4 another weeks for confirmation that I can get an increased export rate for my solar energy. It will apparently take that long to confirm what company I had the install done with (Even though the company partners with SSE and either they or I can surely confirm this information in 10 minutes) I am owed additional export tariffs since the beginning of the year and I will now have to wait until November for a resolution. Not good enough.
27 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Bernard,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
Got answers to my query
27 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Michael ,
Thank you very much for the great feedback for our webchat team. Providing quick and helpful support is what we aim for 😊
We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh
Very quick Responses
Great quick help from all including Carlos and Eliona Great team as always
26 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Patrick,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Eniola and Carlos.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
Réponse de SSE Airtricity
Hi Brendan ,
Thank you for your valued feedback and for taking the time to share your experience!
Kind regards,
Kayleigh
Fee reversal
I called up regarding a termination fee that had been applied on my account when switching provider. After explaining my situation, the Customer Service agent Nikolas agreed to have it waived. The agent was very professional and we did it all over webchat so I didn't even need to make a call.
26 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Richard,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Nikolas.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
Réponse de SSE Airtricity
Hi Zoltan,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Krunoslav.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
Aoife
Aoife, agent which I spoke from customer service team, was professional and helpful. Overall positive experience!
26 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Ewa,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Aoife.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
SSE Airtricity and WhatsApp
I used WhatsApp for the first time with SSE Airtricity and Kayleigh was great she sorted everything for me. I also randomly SSE Airtricity customer service and they are also extremely helpful. So far nothing negative to say about SSE Airtricity
26 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Terry,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Kayleigh.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
SSE Airtricity Digital Team.
OMG SSE is the GOAT UAT thank you for…
OMG SSE is the GOAT UAT thank you for doing the thing!
25 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Sean,
Thank you so much for the lovely words! We're delighted to hear you’ve had such a great experience with us.
We're always here if you need us!😊
Kind regards,
Kayleigh
Due to a system error
Due to a system error, I received a bill with a 300% increase. I was very stressed and I’ve had my problem resolved in 10 minutes. It was great service from
Krunoslav.
Thank you so much.
26 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Katie,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Krunoslav.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
We have a account with these clowns…
We have a account with these clowns unfortunately. We were advised to either pay by direct debit or standing order, so we took up the offer of the standing order and were advised to pay roughly £100 per month. I was due to move property in July and was told there would be a refund within a few days. There was no answer. My wife was at work today and got a phone call from them saying, "Oh no, you do not have a credit meter there, what you have is a pay-as-you-go meter." I asked, "Well, why are we paying the standing order per month?" They eventually found that I had nearly £700 or £700 and something in credit. Oh, I am a stick. I was in the wrong account. I said I only have one account. My advice: if you can get gas from somewhere else, please do it, and do not waste your time and the frustration of dealing with a foreigner who has no idea what the right hand and the left hand are doing. I will be staying clear of this company from today on.
25 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi David,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
The agent Leah was very helpful and…
The agent Leah was very helpful and assisted me with my query very professionally
25 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Arthur,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Leah.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
Quick response and resolution to what I…
Quick response and resolution to what I needed
25 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Aoife,
Thank you so much for your kind words! We're delighted to hear that you've found our team efficient.
Going the extra mile for our customers is what we strive for every day, and it's great to know it's making a difference. We truly appreciate your support 😊
Kind regards,
Kayleigh
Réponse de SSE Airtricity
Hi Galileo,
Thank you so much for your kind words! We're delighted to hear that you've found our team (patient and understanding).
Going the extra mile for our customers is what we strive for every day, and it's great to know it's making a difference. We truly appreciate your support 😊
Kind regards,
Kayleigh
Customer service was fast and easy
24 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi ,
Thank you so much for your kind words! We're delighted to hear that you've found our team (fast and efficient).
Going the extra mile for our customers is what we strive for every day, and it's great to know it's making a difference. We truly appreciate your support 😊
Kind regards,
Kayleigh
The agent I got onto was very helpful…
The agent I got onto was very helpful thanks very much 👍
24 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Martin,
Thank you so much for your kind words! We're delighted to hear that you've found our team helpful.
Going the extra mile for our customers is what we strive for every day, and it's great to know it's making a difference. We truly appreciate your support 😊
Kind regards,
Kayleigh
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