I had requested a refund of credit on my account via webchat and was asked to submit a new meter reading . Once I had done this the agent put a reminder on the account to process the refund when the n... Voir plus
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Lisez les avis des autres
Fantastic. Spoke with kayleigh from the sse airtricity digital team and she was able to resolve my issue very quickly. I had noticed i entered the incorrect meter reading and she was very thorough an... Voir plus
L'entreprise a répondu
I am moving tariff to a day night tariff which requires a meter switch. SSE meter switch team booked me in to have a meter switch with NIE meter team. On the day noone arrived. After a number of back... Voir plus
Had a great year with SSE, when I did leave for another provider, my new provider in error, stopped my supply with SSE too early (few days) so I was charged the early cancellation fee. I spoke with a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'énergie
- aussi dans
- Fournisseur d'électricité
- Fournisseur d'énergie verte
- Solutions et équipement énergétiques
À propos de SSE Airtricity
Écrit par l'entreprise
SSE Airtricity powers homes across Ireland with cleaner, greener energy. We offer great-value electricity and gas plans, plus home energy upgrades like insulation, solar panels, heat pumps, and EV chargers through our One Stop Shop. Our customers enjoy exclusive perks with SSE Reward and smarter energy management with EnergiHub, helping them save while supporting a greener future.
Northern Ireland
Switch NowRepublic of Ireland
Switch NowÉcrit par l'entreprise
Coordonnées de contact
SSE Airtricity, Red Oak South, South County Business Park, Leopardstown, Dublin 18, D18 W688, Royaume-Uni
- sseairtricity.com
Switch Now
4,5
Excellent
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Sanita was exceptional and resolved my…
Sanita was exceptional and resolved my issue in a number of minutes . She was extremely efficient, friendly and polite ! Very very positive customer service experience
2 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Susan,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Santia.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
Terrible company to deal with got my…
Terrible company to deal with got my second bill from them .
First bill never checked because I was in credit but the next one what I was told when I sign up didnt appear on bill otherwise I would never have left electric ireland.
The unit rate i was qoutes was not on my bill after discount
When i phoned getting passed from Billy to Jack
Nobody can resolve the issue
19 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Anne,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
Great support
Easy to reach out to, quick response, very straightforward. 110% Recommended.
2 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi,
Thank you for your valued feedback and for taking the time to share your experience!
Kind regards,
Kayleigh
Issue resolved completely with the assistance of customer service person
Issue resolved completely with the minimum of communication exchange.
1 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi James,
Thank you very much for the great feedback for our webchat team. Providing quick and helpful support is what we aim for 😊
We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh
CEG payment explained
Nikita replied to my query quickly and professionally and explained what was happening. Thank you for your help.
2 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Karen,
Thank you so much for your lovely feedback! We’re delighted to hear that you were pleased with the service provided by Nikita.
We’ll be sure to share your kind words with them. It’s always wonderful to receive such positive feedback, and your recognition really means a lot to our team.
Kind regards,
Kayleigh
No issues at all
No issues at all. Kayleigh was very good and answered my question with no issues. She was also very polite
2 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Aiden,
Thank you for taking the time to share your feedback with us. We’re really pleased to know that you had such a positive experience with Kayleigh and were happy with the service you received.
We’ll be sure to pass your lovely comments on to them. Feedback like yours is greatly appreciated and is a fantastic way to recognise the hard work of our team.
Kind regards,
SSE Airtricity digital team
Small delay waiting for agent but…
Small delay waiting for agent but otherwise excellent service
2 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Frank,
Thank you for your feedback! We’re pleased to hear that, aside from the small wait for an agent, you had an excellent experience with us. We really appreciate your patience and kind comments, and we hope to assist you again in the future.
Kind regards,
Kayleigh
Questionable Data-Protection / Cyber policies
Out of the blue, I got an email today, which was a request to change my Email Address for my account. I reported it to SSE, but they didn't seem concerned about how someone could get my details and prompt an Email change. Data protection and Cyber security isn't really at the top of their list of concerns.
1 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi,
Thank you for bringing this to our attention. We’re sorry to hear about the concern raised regarding the unexpected email you received.
We take the security and protection of our customers’ information very seriously, and we understand why receiving an unexpected request to change your email address would be concerning. We’d like to look into this further and ensure your concerns are properly addressed.
Please get in touch with our team directly with the details of the email you received so we can investigate this for you.
Kind regards,
Kayleigh
Muhammad was very helpful and got…
Muhammad was very helpful and got straight to it for my request.
1 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi,
Thank you for your fantastic feedback! We’re delighted to hear that Muhammad was so helpful and dealt with your request promptly and efficiently. We’ll be sure to pass your kind words on to him — we know he’ll really appreciate the recognition.
Kind regards,
Kayleigh
Absolutely appalling treatment by SSE…
Absolutely appalling treatment by SSE Airtricity.
We manage Castlegardens Retirement Village on behalf of Mowlam Healthcare. The residents include retired people and clients with additional or special needs.
A previous tenant left on 17 July 2026 and closed his account. A bill for only €32.87 was issued to the new occupier on 17 August. I telephoned SSE Airtricity on 1 September and paid the bill because a new tenant was moving in that day.
I was assured that the electricity had not been disconnected. However, when my colleague arrived to hand over the keys, he discovered that the supply had been cut off.
After SSE Airtricity had accepted my payment, its staff initially refused to help unless I put the account in my name, even though I was acting as the professional managing agent. I then spent approximately an hour being passed from department to department while a vulnerable tenant was waiting to move into a property without electricity.
Only after repeatedly demanding action was I eventually assured that ESB Networks would reconnect the property remotely. I was then told that I should call back again to make sure it had actually happened.
Disconnecting an essential service in these circumstances, providing incorrect information and then refusing to assist after accepting payment was completely unacceptable. We will be submitting a formal complaint and seeking a full explanation, apology and appropriate compensation.
1 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Anne ,
Thank you for sharing your feedback. We're sorry to hear that you've had a frustrating experience with our service. Your satisfaction is important to us, and we'd like to help resolve any issues you're facing. Please reach out to our customer service team so we can assist you further and improve your experience. Thank you for giving us the opportunity to make things right.
Kind regards,
Kayleigh
Quick and prompt response
1 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Agata,
Thank you for your lovely feedback! We’re delighted to hear that you found our response quick and prompt. We really appreciate you taking the time to share your experience with us.
Kind regards,
Kayleigh
Resolution of my concerns about billing
Thanks to Mohammad, he answered my questions promptly, and resolved my billing issues quickly, without any hassle.
31 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Ali,
Thank you for your wonderful feedback! We’re so pleased to hear that Muhammad was able to answer your questions promptly and resolve your billing query quickly and smoothly. We’ll be sure to pass your kind comments on to him.
Kind regards,
Kayleigh
Clear and immediate responses to my…
Clear and immediate responses to my queries.
But the issue re printing off a copy of my bill in PDF FORMAT as it is on your website is still not clear as I do not have this problem with other suppliers invoices I may need to print off. Right side of bill not fully printing - where euro amounts are.
31 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Elizabeth,
Thank you for your valued feedback and for taking the time to share your experience!
Can you please reach out to our Customer Service Team with a snippet of this PDF issue and we will be happy to help.
Kind regards,
Kayleigh.
customer service and staff very…
customer service and staff very helpful: Muhammad
31 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Caroline,
Thank you for your lovely feedback! We’re delighted to hear that you found our customer service helpful and that Muhammad was able to assist you. We’ll be sure to pass your kind words on to him — your recognition is greatly appreciated.
Kind regards,
Kayleigh
Réponse de SSE Airtricity
Hi Brian,
Thank you very much for the great feedback for our webchat team. Providing quick and helpful support is what we aim for 😊
We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh
I was dealing with Aoife today in terms…
I was dealing with Aoife today in terms of my bill and how ESB are capturing the flexi usage. She was able to confirm and explain the details. Thank you
31 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Anamaria,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Aoife.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
Réponse de SSE Airtricity
Hi John,
Thanks for sharing your feedback. We understand that seasonal price changes can be frustrating. We always aim to keep our pricing fair and transparent while continuing to provide the best possible service. We appreciate you taking the time to leave a review. If you would like to reach out to us so we can check if you are getting the best price possible, we would be happy to help.
Kind regards,
Kayleigh
I absolutely hate cold callers
I absolutely hate cold callers, although I completely understand that the people doing it are only trying to get contracts and make a living.
The reason for this review is the experience I had with an Airtricity representative who called to my door recently. I politely explained that I was happy with my current energy supplier, but despite me saying this several times, he just wouldn’t let it go. The conversation became very pushy, and I eventually had to be quite blunt and tell him that I wasn’t interested.
I have no issue with someone calling to offer a service, and I appreciate that it’s their job. But when someone has clearly said multiple times that they’re happy with their current supplier and aren’t interested, I think that should be respected.
Unfortunately, the pushy approach has left me with a very negative impression of Airtricity. Sometimes knowing when to take “no” for an answer is just as important as making the sale.
28 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi ,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
Their reply was clear and consise
Their reply was clear and consise, so helpful
25 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Daniel,
Thank you so much for the lovely words! We're delighted to hear you’ve had such a great experience with us.
We're always here if you need us!😊
Kind regards,
Kayleigh
Dump your AI chatbot & give Aoife a raise
Aoife made this great. The AI robot is appalling, repeatedly telling me it could not give me the price details agreed in the contract and look at my bill, and even though I clearly stated I have not received my first bill yet, it continued in this loop.
Aoife was helpful, clear and fast.
27 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi ______,
Thank you for your wonderful feedback! I am sorry to hear that the chatbot gave you some conflicting information.
We're so pleased to hear that you were happy with the service provided by Aoife.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
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