I had requested a refund of credit on my account via webchat and was asked to submit a new meter reading . Once I had done this the agent put a reminder on the account to process the refund when the n... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Fantastic. Spoke with kayleigh from the sse airtricity digital team and she was able to resolve my issue very quickly. I had noticed i entered the incorrect meter reading and she was very thorough an... Voir plus
L'entreprise a répondu
I am moving tariff to a day night tariff which requires a meter switch. SSE meter switch team booked me in to have a meter switch with NIE meter team. On the day noone arrived. After a number of back... Voir plus
Had a great year with SSE, when I did leave for another provider, my new provider in error, stopped my supply with SSE too early (few days) so I was charged the early cancellation fee. I spoke with a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'énergie
- aussi dans
- Fournisseur d'électricité
- Fournisseur d'énergie verte
- Solutions et équipement énergétiques
À propos de SSE Airtricity
Écrit par l'entreprise
SSE Airtricity powers homes across Ireland with cleaner, greener energy. We offer great-value electricity and gas plans, plus home energy upgrades like insulation, solar panels, heat pumps, and EV chargers through our One Stop Shop. Our customers enjoy exclusive perks with SSE Reward and smarter energy management with EnergiHub, helping them save while supporting a greener future.
Northern Ireland
Switch NowRepublic of Ireland
Switch NowÉcrit par l'entreprise
Coordonnées de contact
SSE Airtricity, Red Oak South, South County Business Park, Leopardstown, Dublin 18, D18 W688, Royaume-Uni
- sseairtricity.com
Switch Now
4,5
Excellent
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good response time and helpful agent
7 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Paul,
Thank you for your valued feedback and for taking the time to share your experience!
Kind regards,
Kayleigh
Nikolas was very helpful and…
Nikolas was very helpful and knowledgeable, I am happy
7 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Lorraine,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Nikolas.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
Raising rates to exorbitant levels to…
Raising rates to exorbitant levels to fuel data centres and economy while punishing customers. Paying ceo and upper echelon execs huge money while families with infants and small children suffer as do the elderly. This company is more rotten at the core than most. You can't send an email because they don't want a paper trail.
4 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi James,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
Contact with a real person
After my issue wasn't resolved with the chatbot, I chatted to a customer service agent called Kayleigh who was able to answer all of my questions.
4 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Linda,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Kayleigh.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
SSE Airtricity Digital Team.
CEG statement not emailed
CEG statement not emailed. Queried why. Agent confirmed it was on account but won't show up until next bill. Couldn't email the statement to me
4 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Grainne,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
Kayleigh was very helpful and…
Kayleigh was very helpful and knowledgeable. The problem was explained and solved. Only downside is the wait tou have for something be free.
4 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Jan,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Kayleigh.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
SSE Airtricity Digital Team.
Eniola was very quick
Eniola was very quick, efficient, helpful and friendly with my query, thank you kindly
4 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Gemma,
Thank you so much for your lovely feedback. We’re delighted to hear that Eniola was quick, efficient, helpful and friendly when assisting with your query.
We’ll be sure to pass your kind comments on to Eniola.
Kind regards,
Kayleigh.
Great customer service
4 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Mauricio,
Thank you for your kind feedback. We’re delighted to hear you had a great experience with our customer service team.
We really appreciate you taking the time to share your experience.
Kind regards,
Kayleigh.
Request dealt promptly
My request was dealt promptly by Kayleigh a very lovely professional agent.
I have been a customer of SSE Airticity since I moved to Belfast 7.5 years ago, I was approached by other service providers but I never felt the need to change.
Sonia Rota
4 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Sonia,
Thank you for your lovely feedback. We’re delighted to hear that Kayleigh dealt with your request promptly and provided such a professional and friendly service.
We’re also very grateful for your continued loyalty to SSE Airtricity over the past 7.5 years. It’s fantastic to hear that you’ve chosen to stay with us despite being approached by other providers.
We’ll be sure to pass your kind comments on to Kayleigh.
Kind regards,
Kayleigh.
Issue resolved
Got to speak to real person, she resolved my issue quickly
4 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Ger,
Thank you for taking the time to leave your feedback. We’re delighted to hear that you were able to speak with one of our team members and that your issue was resolved quickly.
We really appreciate your kind words.
Kind regards,
Kayleigh.
Réponse de SSE Airtricity
Hi Minne,
Thank you for your lovely feedback. We’re delighted to hear that you found our team friendly and helpful.
We really appreciate you taking the time to share your experience with us.
Kind regards,
Kayleigh.
Question and answer no problems
Aoife simply answered the question about the contract, in relation to a cancelled switch, resolving my query via chat.
3 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Marc,
Thank you for taking the time to leave a review. We’re pleased to hear that Aoife was able to clarify your contract query following the cancelled switch and resolve the matter for you through our chat service.
We’ll be sure to share your positive feedback with Aoife.
Kind regards,
Kayleigh.
Wmy mistake correctedould like to thank sse call center for…
Would like to thank sse call center for correcting my mistake with a meter reading and taking a weight of my mind. And all done so quickly and easily thank you again
3 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Hanna,
Thank you for your kind feedback. We’re delighted to hear that our team was able to correct the meter reading and put your mind at ease so quickly and easily.
We really appreciate you taking the time to share your experience and are happy we could help.
Kind regards,
Kayleigh.
Muhammad was very helpful in resolving…
Muhammad was very helpful in resolving my problem and answering all queries. Thank you Muhammad!
3 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Yusuf,
Thank you for your lovely feedback. We’re delighted to hear that Muhammad was able to resolve your issue and answer all your queries.
We’ll be sure to pass your kind words on to Muhammad.
Kind regards,
Kayleigh.
The support was easy to discuss over a…
The support was easy to discuss over a chat and was really quick to get resolved. Thanks
3 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi,
Thank you for your feedback. We’re delighted to hear that you found our chat support easy to use and that your query was resolved quickly.
We really appreciate you taking the time to share your experience with us.
Kind regards,
Kayleigh.
Fast and quick customer service
Fast and quick customer service. Friendly and helpful. 5 stars
3 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Cristin,
Thank you for your fantastic 5 star review. We’re delighted to hear that you found our customer service fast friendly and helpful.
We really appreciate you taking the time to share your positive experience with us.
Kind regards,
Kayleigh.
Réponse de SSE Airtricity
Hi Lisa,
Thanks so much for the great feedback! We’re delighted to hear that Aoife was able to help.
We’ll make sure your kind words are passed on to her.
Kind regards,
Kayleigh.
Great Customer Service Today
Customer Service agent Eni was a great help, promptly answered and resolved my query in one message.
3 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Nikolas,
Thank you for your kind feedback. We’re delighted to hear that Eniola was able to help and resolve your query so quickly.
We’ll be sure to pass your lovely comments on to Eniola.
Kind regards,
Kayleigh.
Complete inefficiency in customer…
Complete inefficiency in customer service. I have spent 6 hours on the phone on the last 4 days requesting a reconnection in a rented property, You get someone different every time and repeat your story. They are not the cheapest supplier either. Do not touch this company. If you have any sort of issue be prepared to be driven crazy. I'll be moving instantly.
3 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Aine,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
Terrible experience with the customer…
Terrible experience with the customer service representative’s attitude. He was rude and sounded like sick of the job he’s doing.
3 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi,
Thank you for sharing your feedback. We're sorry to hear that you've had a frustrating experience with our service. Your satisfaction is important to us, and we'd like to help resolve any issues you're facing. Please reach out to our customer service team so we can assist you further and improve your experience. Thank you for giving us the opportunity to make things right.
Kind regards,
Kayleigh
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