I had requested a refund of credit on my account via webchat and was asked to submit a new meter reading . Once I had done this the agent put a reminder on the account to process the refund when the n... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Fantastic. Spoke with kayleigh from the sse airtricity digital team and she was able to resolve my issue very quickly. I had noticed i entered the incorrect meter reading and she was very thorough an... Voir plus
L'entreprise a répondu
I am moving tariff to a day night tariff which requires a meter switch. SSE meter switch team booked me in to have a meter switch with NIE meter team. On the day noone arrived. After a number of back... Voir plus
Had a great year with SSE, when I did leave for another provider, my new provider in error, stopped my supply with SSE too early (few days) so I was charged the early cancellation fee. I spoke with a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'énergie
- aussi dans
- Fournisseur d'électricité
- Fournisseur d'énergie verte
- Solutions et équipement énergétiques
À propos de SSE Airtricity
Écrit par l'entreprise
SSE Airtricity powers homes across Ireland with cleaner, greener energy. We offer great-value electricity and gas plans, plus home energy upgrades like insulation, solar panels, heat pumps, and EV chargers through our One Stop Shop. Our customers enjoy exclusive perks with SSE Reward and smarter energy management with EnergiHub, helping them save while supporting a greener future.
Northern Ireland
Switch NowRepublic of Ireland
Switch NowÉcrit par l'entreprise
Coordonnées de contact
SSE Airtricity, Red Oak South, South County Business Park, Leopardstown, Dublin 18, D18 W688, Royaume-Uni
- sseairtricity.com
Switch Now
4,5
Excellent
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Spoke with a young lady Jordin in…
Spoke with a young lady Jordin in customer service. Very good at her job and compassionate. Ive had an ongoing issue regarding my account and she’s took the time to hear me out and get it finally fixed after 6 previous attempts! Credit to her and thanks again! All the best, Brian.
10 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Brian,
Thank you so much for the lovely review ! We’re delighted to hear that Jordin was able to resolve your issue and provide such compassionate and helpful service. We’ll be sure to pass your kind words on to her!
Kind regards,
Kayleigh.
Fantastic customer service and my issue…
Fantastic customer service and my issue was dealt with ease and professionalism. Eniola was really great, quick and efficient
11 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi,
Thank you for your lovely review! We’re so pleased to hear that Eniola provided such quick, efficient and professional service. We’ll be sure to pass on your kind feedback!
Kind regards,
Kayleigh.
On joining promised a £60 credit in 2…
On joining promised a £60 credit in 2 installments after 6mths I contacted them and still no £30 credit I used their WhatsApp on their app which is completely useless as I was constantly asked to keep identifying myself
Thanks for your response I have since received my credit top up Via a telephone call but have yet to receive a written apology for your failures
11 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Craig,
We’re sorry to hear about your experience and the frustration caused.
We’d like the opportunity to look into this and get things resolved for you. I have sent a request for your account details, please respond to this and I will look into this further for you.
Kind regards,
Kayleigh.
Avoid at all costs, Impossible to cancel within the 14-day cooling-off period
I have been trying to cancel my contract within my legal 14-day cooling-off period over the last two days, but the process has been an absolute nightmare. The company insists that cancellation can only be done over the phone, yet it is impossible to reach anyone.
I have called four separate times and signed up for a callback twice, but I still have not received a single response. It should not require this level of effort or frustration just to end a contract, especially when acting within the mandated cooling-off window. The complete lack of support and inaccessible customer service has left me incredibly frustrated. Save yourself the headache and go elsewhere.
11 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Rhona,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
Very effecient service with Kayleigh
Very effecient service with Kayleigh, step by step.
10 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Geraldine,
Thank you for your lovely review! We’re pleased to hear that Kayleigh provided efficient service and guided you through everything step by step. We’ll be sure to pass on your kind feedback!
Kind regards,
SSE Airtricity Digital Team
Carlos was fantastic with good advice…
Carlos was fantastic with good advice and needed information. Many thanks to him.
10 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi,
Thank you for your lovely review! We’re delighted to hear that Carlos provided you with helpful advice and the information you needed. We’ll be sure to pass on your kind feedback!
Kind regards,
Kayleigh.
Keyleigh on the webchat
Keyleigh on the webchat did an excellent job everything was quick and to the point while being courteous and friendly an excellent agent
10 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Earl,
Thank you for your great review! We’re delighted to hear that Kayleigh provided quick, friendly and professional service. We’ll be sure to pass on your kind feedback!
Kind regards,
SSE Airtricity Digital Team
Very prompt and straight to the point
10 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Awung,
Thank you for your kind feedback! We’re delighted to hear that you found our service prompt and straightforward. We really appreciate you taking the time to leave a review.
Kind regards,
Kayleigh.
Great customer service
Great customer service and Muhammad was very helpful.
10 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Chethan,
Thank you for your lovely feedback! We’re delighted to hear you received great customer service and that Muhammad was able to help. We’ll be sure to pass your kind words on to him. We really appreciate your support!
Kind regards,
Kayleigh.
Very helpful and friendly and hopefully…
Very helpful and friendly and hopefully has sorted my issue out ,am waiting on a email in next 3/5days to confirm I get the code I need
10 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Katie,
Thank you for your kind feedback! We’re pleased to hear that you found our service helpful and friendly. We hope everything is resolved for you and that you receive the code you need within the expected timeframe. Thank you for your patience and for taking the time to leave us a review!
Kind regards,
Kayleigh.
Contacted Airtricity after receiving…
Contacted Airtricity after receiving final bull with 50 euro after terminating the contract on 02/09, where a year was expiring on 05/09. 50 euro fees . That’s not a point , the girl replied quickly , you are liable because you are leaving early, cut the chat straight away , no goodbye, zero manners . Definitely you don’t want to go back to someone
Who speaks like this or more doesn’t know how to
9 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Iwona,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
Réponse de SSE Airtricity
Hi Kevin,
Thanks for your review! We’re pleased to hear Kayleigh was able to assist you quickly and provide the information you needed. We’ll be happy to share your feedback with her!
Kind regards,
SSE Airtricity Digital Team.
Brilliant service did online chat with…
Brilliant service did online chat with someone needed to change/ update my details and it was done in a matter of minutes.
9 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Nicki,
Thank you for the brilliant feedback! We’re so pleased our online chat team could help update your details so quickly. It’s great to hear everything was sorted within minutes. We really appreciate you sharing your experience!
Kind regards,
Kayleigh.
Mohammed resolved the problem with my…
Mohammed resolved the problem with my billing issue promptly and effectively
9 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Elaine,
Thank you for sharing your experience! It’s great to hear that Muhammad was able to help with your billing query and get everything sorted so efficiently. We’ll make sure he knows how much you appreciated his assistance!
Kind regards,
Kayleigh.
Réponse de SSE Airtricity
Hi Raimundas,
Thank you for your feedback! We’re delighted to hear that we were able to resolve your issue quickly. We really appreciate you taking the time to leave us a review!
Kind regards,
Kayleigh.
Advisor was so helpful
Advisor was so helpful, had the issue sorted in minutes
9 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Liam,
Thank you for your fantastic feedback! We’re delighted to hear that our advisor was so helpful and got your issue resolved within minutes. We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh.
Swift answer
Didn't have to wait long for human agent. Got answers very quickly. Very helpful.
9 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Kevin,
Thank you for your great feedback! We’re delighted to hear you were connected with a human agent quickly and received the answers you needed without a long wait. It’s wonderful to know our team was helpful. We really appreciate you taking the time to leave us a review!
Kind regards,
Kayleigh.
Good response time and helpful agent
7 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Paul,
Thank you for your valued feedback and for taking the time to share your experience!
Kind regards,
Kayleigh
Nikolas was very helpful and…
Nikolas was very helpful and knowledgeable, I am happy
7 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Lorraine,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Nikolas.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
Raising rates to exorbitant levels to…
Raising rates to exorbitant levels to fuel data centres and economy while punishing customers. Paying ceo and upper echelon execs huge money while families with infants and small children suffer as do the elderly. This company is more rotten at the core than most. You can't send an email because they don't want a paper trail.
4 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi James,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
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