SSE Energy Solutions  Avis 

I phoned customer services this morning to query a very high bill that had been based on estimated readings rather than the actual readings from our smart meter. The person I spoke to, Abisola George, understood my concern, investigated and addressed every aspect of the issue and resolved it straight away. I should soon receive an amended bill and future bills will be based on smart meter readings, not estimates. Abisola was patient, courteous, diligent and apologised for the error that had caused the problem. Thank you and well done!

Their system says I am in contract ... turns out I am not. This has prevented me from obtaining better quotes for the last year or so; it was only discovered by accident.
Also, if your invoice has been generated, but not due yet in terms of the direct debit collection date, the sales team will not talk about new tariffs until the direct debit has gone and is clear! What a policy that just pushes existing customers away!
So they have had me believe that I am still in contract, they have enjoyed obscene rates in the meantime £2.91 daily charge !), and then they make it equally hard for you to negotiate a fairer deal, of which I am entitled to do !! Consumer rights issue in my opinion !!
My direct debits have always been collected on time with this company, I have no bad record in terms of payments.

Dear SSE.
Still waiting for you to update me with all my invoices
You keep sending me txt messages for outstanding invoices but i have no invoices
You have send two invoices last week for £6937 and £4276 which you have not updated the bills would normally be around £700 each .
your new billing system is shambolic and you cant take readings from second generation smart meters,
As i am writing this review you have sent a txt message on ac 8700291772 for £240.46 i have no invoice for this .
I went to the ombudsman last April 2024 forcing you to update my old smart meters it took you 1 year to do this and you still have one to replace .
They also told you to give me correct bills
You do not listen to anybody
i am still waiting for a gas bill for one ac 8700195257 its been 6 months you keep say meter not working bare in mind its a new smart meter.
just to remind you my contract ends 31 july 2025
You need to sort out all these problems
As you are aware you have overcharged me on various bills sent debt letters out when not updating bills
Please avoid this company

Since over 15 months ago we moved from premise ,SSE sent a bill for £400 with saying it’s your final bill.Our first final bill was £0,plus they give a refund of £80 and then 15 months later they sent another Final bill with saying it’s correct final bill for £400.
How can this be?
AVOID THIS COMPANY!!!!

I’ve dealt with a lot of companies in my life, this company has to be the worst one by far, if you wish to deal with a company that is so incompetent and amateur this is the company for you, it seems to be run by chimps. I can’t go into the full details because I would be here all day and night just don’t use them ever.

Janine helped me immensely going through a new contract sorting out old bills from a previous owner off the property I have purchased I wish her well x thank you

Spoke with customer services advisor Sab Boparan who excelled and way above and beyond her role to help solve an account problem which I had been trying to do for over 5 months. She managed to sort everything out and has given me confidence that our account has now been corrected. Cannot thank her enough !

They are just criminals!!! Disgusting criminals!
Fake bill, lied to time after time, sabotaged my account — removing account holder names, ignoring the Ombudsman and their rulings.
A further complaint has been raised with the Ombudsman about their complaints department doing nothing.
We’ve been locked into a contract for years and forced onto high rates, which we cannot escape as they just hang up.
We also cannot switch providers due to the ongoing case.
They are just criminals!!! Avoid at all costs!!
Be warned...

I called up today to see customer service and spoke to the guy called Ryan wilson who helped me with every question,took time to listen and understand me and sorted all my queries in such a brilliant way.This guy is a star and would recommend his managers to promote him.Ryan thanks once again for an amazing customer service,all the best im sure you will be very successful.

SSE are absolutely useless and have no understanding of how their supply serves communal areas in blocks of flats and how to deal with the managing agents of those blocks. A recent system upgrade has added even more insult to their service. I called again today to resolve an issue that has been haunting a building I manage for 3 years. Having recently taken over I'm trying to resolve the matter. The first lady had no idea and was following a script. She didn't have the ability to communicate outside of her check list. So why the 5* review? I then called back to punish myself further and was helped by a customer service advisor called Ariba Shaikh. Ariba, was an absolute delight she spent 1.5 hours on the phone with me and broke down my issues into 3 clear issues and worked to resolve each one. We have 3 meters serving one lift, smart meters not working and billing issues. Each item with a plan of action to resolve. People have lost the ability to deal and speak with people. Ariba is an asset to you. I do hope you record calls for training purposes. I would circulate that call to all your advisors.

Sent me multiple incorrect bills which they refused to correct (after I waited months for any response) so had to go to the Ombudsman to get it sorted. After the ruling to say that the bills were incorrect and should be fixed, instead of correcting them fully, SSE escalated the incorrect bills to a debt collection agency.

Cold called by a ‘Matthew’ about switching to SSE, allowed the call to go on and was polite throughout but when I made it clear I had no interest in switching he hung up straight away.

My last quarter bill of 2024 was incorrect, so when i callled they said they would reissue the bill and resend. By the end of Jan 2025 i still didn’t have a bill. So i called them and set up a payment plan which i paid the first payment then. End of Feb 2025 io received, the sit quarter 2025 bill which included the last quarter of 2024, plus the payment plan. They took just under £25,000 from my account and said i still needed to pay £9,000?????
I have complained since then this is still not been sorted out and i have received the 2nd quarter bill with £ 55,000 to pay. My question is not this incompetent people who seem not to be able to do simple tasks is how can i use in 1 quarter the electricity i use in one & a half years, this is nonsensical and pathetic.
I have no words running a small business in this day and age is hard enough, without all the added stress of these clowns.
Know i will get the usual reply from someone sat behind a computer ticking boxes with there standard reply. A complete joke of a company, without customer service skills to match.

Cold call advising only need 30 seconds of your time. As an existing customer I allowed the call to go ahead. Some speel about prices coming down and an deal for weekends was mentioned and when I advised I was an existing customer the call was immediately terminated. Unable to raise a complaint as their email address advertised does not exist, call menus leave n option to speak to anyone or raise a complaint. If the intention was to secure new business, then I'm afraid you have only managed to lose business. Poor service - further training required.

very very bad customer service every time you speaking with them they say something different

I want to thank Joe Nellist (complaints management) at SSE for sorting out a transfer to EDF and related billing issues on behalf of my son, who has learning disabilities.
Joe became involved because the customer service staff at SSE could not resolve the incorrect meter reads or agree a transfer meter reading.
After two months of texts, emails and phone calls, we have at last a final invoice and agreed meter readings.
Joe was instrumental in getting this issue fixed and I can’t thank him enough.

The engineer team came round told me to dig 40 cm around electric cable. On day of cable move they aborted to say that it was not wide enough and marked with spray paint to what it should be. Why not mark the floor first time you came. My builder was there and he started to widen it for a man to stand in. The southern electric engineers were having a good old chat break. My builder had almost finished they said the can not move the cable and appointment will have to be re booked. I have been told to pay an abort fee 180 to then re book appointment. This is unfair my mum is disabled and this company has left us with a trench in the front of the house. I think British gas needs to refer to companies that have the can do attitude rather than won't do. The abort fee will benefit the company but not in the long run for customer service is damaging.

This company really should not be in business. I switched to a new business contract 12 months ago, but they only billed me once when I complained after a few months about not getting bills. When I complained again after another 6 months the call centre said it would be fixed - but instead they refunded the previous payment! After I complained again they finally sorted out the billing and billed me for 11 months electricity in one go on the direct debit. Fortunately there was enough in the account. When I tried to transfer to another company, Octopus, in early April I discovered SSE had wrongly configured the National Database which made it impossible for me to transfer to any other provider. Fortunately Octopus explained exactly what was wrong with the database and how to fix it. After getting passed between SSE accounts, billing, metering and others, I finally got someone who seemed to understand the issue and said it would be corrected within 3 working days. That was over 6 weeks ago! I have raised a formal complaint but only had one response with no attempt to progress the work and now they don't bother replying. My only light at the end of the tunnel is that I can raise this with the Ombudsman in 10 days.

Update: don't be fooled by the replies that SSE make which give the impression that they might be doing something. I followed the advice given in their reply and still no contact whatsover from SSE complaints team or any other part of SSE.

Awful beyond words. Take forever to answer the phone. Its clear whoever you speak to has no idea what they are saying nor do they care. The bills are exorbitant. Trapped in contracts that are opaque. Bills are like reading Greek and make no sense. How can we possibly be stuck with such shoddy business energy suppliers in GB in 2025? Its no wonder businesses are floundering under costs and incompetence like this. Of course they do nothing to get better and the Regulator does nothing. I'd rather use candle power than SSE Energy ever again.

Trapped with daily charges of £2.70 a day , Ive tried to go to contract but they wont take me on until paid ...we are trapped
Im trying to help a small football club from going under but again today ive a huge bill from nowhere