SSE Energy Solutions  Avis 

The worst business energy supplier. If someting goes wrong then your business is at risk as there is literally no support available. We had an issue with billing and trying to get our of SSE for the last 4 months. Trapped with them through their internal redtape. Please dont go near SSE if you want to run your business smoothly.

MPAN: 2000027476289

The very worst Company for business energy supply I have ever used.
I inherited the account with SSE Energy Solutions from a previous company director and it has taken just over a year to sort out the many different Invoices and Credit notes, which I have in a large file, there are so many problems with SSE where do I start, in fact there are so many problems there is not enough room here to set it all out.
The beginning.
May 2024 I wrote to them as calling on the phone takes forever and has no resolution, I asked if we can get the muddle of invoices and credits sorted out, no reply.
July 2024 I wrote again this time I received a reply, but no resolution, which at least gave me an E mail address and name to focus on. Not once did they agree that our invoices and credits were all based on estimated meter readings even though I proved this fact with copies of the paperwork and submitting many meter readings, after several months they decided that they would end our conversations with no conclusion apart from I owed them the outstanding balance.
In the end to cut this short I had to take them to the Energy Ombudsman which proved the best thing I could have done, they agreed SSE were not offering the duty of care that is required of them for every customer, so 12 months on, we have just cleared the final invoice after receiving more credit notes and some compensation and switched to a new supplier. I now have to wait for the final invoice with SSE for which I have supplied a meter reading and the new supplier has also received the same reading. I fully expect this will be a complete mess and another battle will ensue, bring it on.
SSE do not seem to care that we are customers and deserve their respect and a professional service.
Personally I have spent hundreds of hours over 12 months on this issue, taking unnecessary time out of my working week to try and sort out something that if run correctly could have been avoided.
My advise to anyone having problems with SSE Energy Solutions is to seek help from the Energy Ombudsman. I am now taking independent legal advice as to whether I can take any action against them for the mishandling of our business energy supply and the stress and anxiety caused to me personally.
An update on the latest mess with this terrible energy supplier.
We received the final bill which was made up of three invoices, 1 dated back 2023 to 2025 which as far as I am concerned had all been paid, I again took them to the Ombudsman and eventually got a credit for part of the bill and a letter of apology from SSE which is meaningless. The very latest is contact via some woman who offered me a payment plan to clear the final amount, she had assumed I could not pay in full. I offered a better payment plan and she could not accept this because she was from some agency, SSE can not even bother to contact me directly.
PLEASE PLEASE DO NOT DEAL WITH THIS COMPANY THEY WILL RIP YOU OFF
Finally it has taken nearly 2 years to sort these people out, our new supplier EON Next have been excellent. the bills are more than half of those from SSE and everything is clear and concise.

I have a business i never used gas i call SSE to remove gas meter they said they charge 400 quid for removing gas meter after they sent one guy from SSE he said they shouldn’t charge anything for removing gas meter and he said he send a engineer to take it off no one turned up and they keep sending me bills after bills like scamming me they end up taking it off and sending me 249 quid bill for nothing and I didn’t pay that they raised it to another scammer LCS company to collect 1889 pounds of me?!!!!!
Guys be aware of this scammer

A sincere thank you to Paul and his team members for amazing work over such a short period replacing power poles at the same time providing a back up supply.
Clean super efficient, courteous and considerate at all times.

Venkata Pasumarthy [Mani] Helped us back date our bill for over two months as our energy contract lapsed without us getting any notification meaning we was over paying. He went ABOVE AND BEYOND to get my complaint resolved, resulting in me being credited a significant amount of money that we over paid. No other company I’ve dealt with has been this helpful. We will stay with SSE going forward for all energy supplies. 10/10 customer service. If you have a complaint make sure you go to the complaints department, don’t give up.

After an awful experience with SSE billing which lasted three years I was lucky to come across Mani, full name Venkata Pasumarthy in the complex complaints team. This man was so polite, understanding and persistent in dealing with my case that despite many obstacles outside his control he took full control of the complaint and fully resolved it to a more than satisfactory result. I fully recommend Mani for his customer service skills and dedication to his job.

I dealt with Rajan today, he was absolutely fantastic, he went over and above to solve my query and took time to provide me with all of the information and documents I needed. He was absolutely fantastic and he need the credit he deserves 5 🌟

I have been trying to sort out a meter issue for 2 years and I am still receiving bills that are nothing to do with me, multiple phone calls and multiple emails, all to different people and not one of them have sorted it out, I have never dealt with such an incompetent company that obviously does not care about the impact they are having on their customers

Very helpful and polite. Thank you
Niki

This is possibly the worst company I have ever dealt with. We bought a church from a private owner in the Scottish Borders. Six months after buying it, SSE broke in to the church and disconnected the electricity for a bill owing by the previous owner. I live 350 miles from the church. After eight month, I finally got SSE to attend the church to restore the power. On the first attempt, they said that they couldn't do anything. On the second, their electrician wasn't able to restore the power because she wasn't qualified! So, after eight months we awaited the Scottish Power people, who were able to restore the electricity (strange that SSE aren't qualified to do that). That means that I had driven a total of 2,100 miles to deal with the issue. The compensation for that, awarded by the Energy Ombudsman was £100 (on Government advised figures of £0.49 per mile, SSE should have paid me at least £1029, not to mention the 42 hours of driving and the three hotel stays required! Finally, we had the power on and I immediately swapped to Octopus in February. I've now received a bill for £70.13, when there has been zero electricity usage since the last bill. I've been told today that the Government sets the standing charges. If that's the case, how is it that Octopus can do it for the same period for £17.00. Don't touch SSE with a barge-pole, they'll fleece you.

We've been trying to obtain a refund on the SSE Business Energy accounts since the contract ended 31/10/2024. SSE agreed the amount of the refund but as in the meantime we had changed bank accounts they requested details of the new account. These were provided by email 11/02/2025 and duly acknowledged 12/02/2025 by SSE as received. They advised that the refund would be in the new account by "the end of the following week" [i.e. 20/02/2025].
I phoned today, 03/04/2025, as we had still not - six weeks later - received the refund (in excess of £5K) to be told that an internal email 19/03/2025 requesting that the bank details be confirmed had not been actioned. At no time was I contacted to confirm details and it was only because I phoned today that SSE claims that the account details were indeed confirmed.

SSE has to be the worst energy provider ever. They have been owing me about £2800 for nearly 16 months now. They never deal with complaints. I took it to Energy Ombudsman who ordered them to sort it and pay me. That was over 6 months ago. SSE you are a disgrace. Sort yourselves out.

This review is only for the incredible customer service I have received from Mia-Carla Hussain.

After months of attempting to rectify issues through my incorrect business energy bills and faulty meter concerns, I have dealt with countless Customer Service Advisors that have done absolutely nothing to help us rectify our issues.

Having just been on the phone with Mia, I find that I have full trust in her, for us to actually make progress in correcting these issues. Her attentiveness to wanting to help me is incredible, to the point where I have felt motivated to write this review. An absolute asset to the customer service team, and the only person that I want ever dealing with any of my concerns in future.

Have just received an invoice for £53,000 for a small rural church in Monmouthshire, bills are usually around £450. Have been trying for past 3 months to get a bill reflecting actual meter readings. Spend hours on the phone and the advisors just get more and more muddled. Filled in their online complaints form and also emailed the complaints management team and after two weeks have not received as much as an acknowledgment. Do not use this company, I would give them a minus score if I could.

It is a shame we cannot place a minus score. Stay away from this company, they should be struck off. Stole money from my account without authorisation, put me in out of contract horendous charges, holding us to ransom because we refuse to pay extotionate made up bills, just had 32 letters from them delivered same day!!
And the laugh is SSE response within 72 hours because it's in the public domain, yet a response from the complaints department over a year!! A joke of a company

I have just received a letter from SSE stating that our RTS meter will be switched off in June. SSE engineers have tried to install a smart meter, but were unable to do so, because they could not get a signal. Our business is in the North Isles of Shetland, so signal problems are understandable. However, what are we expected to do? Will we have no electricity from June? The lack of understanding, or even polite interest, from SSE is mind-blowing. They literally could not care.

If I could give no start or minus I would - one of the worst utility companies I had to deal with. Took them over a year to sort out billing, they were sending debt collector letters for invoices that were not generated - they have updated software and are behind on things. You can understand small delays but not a year! And they should not be sending debt collector letters if they are behind on paperwork. They constantly change bills, reissue them with new amounts - you don't know what is right. After receiving final bill - then they've decided it's not final and sent some more ......just one big mess
Also, after I've raised a complaint they didn't even acknowledge they have messed up - just sent a letter that they've communicated all etc - just useless. Most staff on the phone hasn't got a clue about what they're supposed to do, replies to emails take weeks - no apologies, nothing from them. Just avoid at all costs.

What a shambles!
Told on my initial call that gas and electric was with them and they have switched the national database from commercial to business as requested. Only to call again and be told the gas isn't even with them! CS team seemed clueless and not able to support… so happy to have transferred away, once the bill is settled I will be ecstatic not to deal with this cowboy company again.

I was given further information by Sarah on 18th and then by Raeven on 20 February on the arcane process of changing the profile of my account from business to domestic with a view to switching suppliers, as my 3 year contract draws to a close when it would face the uncertainty of potentially higher costs known under "Variable Business Rates". The procedure would only really make sense to someone who worked in the energy industry but the steps to be followed were explained to me painstakingly and I am now confident to proceed. I extend my thanks and compliments to these ladies, Sarah and Raeven, who are a credit to their Company.

Please avoid this company, it's awful and unprofessional! Last year we move to the new shop, and trying to get an contract with them, but they refused me . After , I get the contract with another energy supplier , but I call SSE before May 2024 to pay for what I owed them . They said nothing to pay ,my new energy provider will send me a bill for everything. For about 1 months we didn't have energy at all ,because we change the cable. After 9 months I have received a bill with wrong amount to pay . I have contacted them to solve the issue, but they make my bill even higher. I regret that I didn't record our conversation in 2024 . Please if you want to talk with them record everything, because the customer service is awful, no help, and very rude. Trying to talk with them several times to solve it, but nothing happened. They keep saying that the bill is right and I have to pay that amount. No guys isn't right! When I have asked what's the monthly fixed price, nobody answered me . So how you create a bill? I have provided the meter reading from the 1st day when we sing the contract with landlord. Also send the meter readings. I'm happy that I'm not your customer. And regret that I didn't read the reviews before contacting you.