Scottish and Southern Electricity Networks Avis 

Focussed on money over community regardless of what their touchy geeky tv ad says

I housed a generator on my land for SSE when they completed work to improve the electricity supply in my neighbourhood. When they arrived, I was informed that my solar panels had to be switched off for the duration of the time, 5 days. This had not been explained previously. These were the hottest days of the year and I was unable to generate any electricity or an income from my panels. I called to explain the situation and to ask that I be reimbursed, I judged the sum to equate to about £70.
I was told that there would be no reimbursement or goodwill gesture, despite me agreeing to have my land used to house their equipment. When I asked that the generator be removed and put somewhere else, i was told that this was not possible. This is a terrible company to deal with and I recommend that if you are asked to house a generator, you say no.

Would give a zero if possible. Two weeks of power outages (almost every single day), most without any warning.

We've had a minor, but long-standing problem with potential overvoltage on our supply. I notified SSEN via Twitter today (Sunday), had a response within a minute and an engineer was here within the hour. Couldn't have been more helpful - tested everything and arranged followup action on the spot. I also notice that SSEN doesn't just have a corporate contact email, but lists the people and roles involved, with direct contact details for each. How very refreshing in the age of corporate responsibility dodging and non-response.

Great service at 2am in the morning and issue resolved a couple of hours later. Thanks.

We and 33 other houses had ANOTHER power cut on the day mentioned at 12.03am.To cut a very long story short power was turned back on at 15.30 pm.During that time I lost £90 in wages because the pathway outside my house was dug up and covered in machinery so I couldn’t get my vehicle out to work and I’m self- employed.The food in my freezer including meat started to de thaw so the lot was dumped into my bin!!,photographic evidence was supplied.Sent off a claims form….told to go through my insurance for the £89 we totalled up for the lost freezer food and didn’t even mention about the lost £90 for my days work.Why should I have to have my Insurance premiums go up when SSEN are liable🤷🏼‍♂️.Tried ringing the Customer Complaints team and you guessed it…..won’t answer the phone….Real Mickey Mouse outfit and looking at the complaints on here they need to be looked at

Im not sure what is worse, the company thinking its acceptable to send a letter to businesses saying you are going to have no power all day and are doing the work during business hours, or the call centre staff who fob you off and just tell you they 'understand' how awful it is the damage they are causing to your business, offering no explanation as to why they dont offer more accurate times and why the work isn't happening at times that are less detrimental to the business they are damaging , but why would they, it dosnt effect them 'they work in call centre' and couldn't care less of the damage they cause to your business .

Since 2015 we have been registered with SSEN Priority Services. SSEN Power Track website & smartphone app are excellent, allowing consumers to report/check on Planned & Unplanned Outages. Lengthy Outages in the past resulted in a SSEN Mobile Generator temporarily feeding into our Over-55s development's sub-station. Excellent customer service = 5 Stars.

We have had 4 power cuts in two months. On two occasions, 21st Feb and again today, when our power went off and I called the helpline, I was informed they were “planned outages” and that we should have been informed in advance. We had received no advance notice of any kind whatever, no card, phone call, email or text, although we are on their priority register with all our contact details up to date. Neither had our next door neighbour received any advance warning. I had booked a plumber for 10am so he arrived while we had no power or lighting functioning. I also had a supermarket grocery delivery arriving mid morning containing a considerable amount of frozen food. I would not have booked either plumber or delivery had I had any advance warning that we would have no power for seven hours. I have been told by SSEN that it is their contractors’ responsibility, not SSENs, to notify customers of planned outages. So what are SSEN going to do to improve this abysmal performance by their contractors? Surely the overall responsibility for communicating effectively to their customers is that of SSEN?

We had a power outage due to a storm it took SSEN 46 hours to restore electricity the power surge destroyed the electric meters, and the boiler not just in our property but many beside us.
It wrecked our boiler and SSEN left us with no hot water or electric for nearly three weeks as they could not fix the boiler. Once the boiler was fixed it kept breaking down SSEN were not interested saying they did not cause the faults!! Our boiler like our neighbours
ones were all working perfectly before the power surge.
Now about two months after the power outage I have had to buy a new boiler at a cost of £2000. SSEN and Hayes their contractor service regarding the boilers and the fact they showed no duty of care to all customers affected by their equipment failure are a disgrace but as usual it is the paying customer who loses out not
SSEN.

We are a Re-surfacing and groundworks company contracted by our customer to form a driveway/patio In their garden.

The depth we dug down was 5” which we have photographic evidence, which is no more than what a consumer would dig down to for growing plant bulbs. When our team was working in the garden area a cable was struck. It was very clear that these cables have not been laid deep enough. We had to call them out to repair this cable in which we were charged for!!! Even their engineer pointed out there was no warning tape and cable was not armoured & the depth was not correct.

This is actually quite ridiculous had this been a consumer doing a day of gardening they would have been faced with the same challenge and actually bulbs can be planted upto 8 inches deep.

There handling of the situation was totally wrong despite all their legal jargon they tried to put across and threats of debt collectors.

Scottish & Southern are not a competent company to work with and have no idea about anything, even when there representative agreed with us they went against this and charged us anyway.

We would like to warn anyone preparing their garden for spring or summer planting that they may be faced with this same situation.

I just received an amber weather warning from this lot for upcoming storm Jocelyn yet only a day ago we had storm Isha on a red warning in the media but with no notification from this lot when Isha was more serious! Very inconsistent service.

emergency number not answering, 24 hrs 7 days a week?????

I contacted SSEN whilst on holiday in a pretty remote cottage on the Isle of Tiree following a power cut due to storm Agnes. Being away from home, I wasn’t really sure who to phone or what to do but they were amazing and very helpful! The help and friendliness of the agent I spoke to was very much appreciated!

Their service updates (four in total) were timely and well received. The power was reinstated within a few hours and I also received a follow up text to confirm all was ok.

All in all, a far better service than anything I’ve had from local suppliers in my local area in North Wales/Shropshire! Thank you so much SSEN!

All power off at 13-48pm
Rang 105 only to be met with dreadful customer service - fobbing me off -
7 texts received all saying different things. Power restored at 15.08.
PRIORITY SERVICE SHAMBOLIC
AND A LIPSERVICE ONLY TO THE GENERAL PUBLIC

Impossible to deal with this company. Wanted to split existing service for an annexe. Got a quote but found I had to pay 100% upfront BEFORE they would send out a someone to survey. Drawings they sent were completely wrong so I doubt if they even know where my existing service comes in. They were planning to dig up my concrete garage. I corrected drawings and requested a requote. Price suddenly jumped 5X higher with no drawings or explanation. Still asking for 100% upfront payment before they are prepared to send someone out to survey. Contrast this with the gas company who were a pleasure deal with.

Absolutely disgusting company.
Uderhand charlatans. Surrounded new home with 8 55m pylon towers.
No consultation with previous owner or myself
Lies, deceit and gaslighting from day one of dealing with the utter tramps.

We lost electricity to our house 10 days ago. The fault is apparently inside the house, and they say that they therefore have to send a subcontractor.
For the last 10 days and nights we've had a massive generator parked in our front garden, which they fill up every day with diesel. The generator is very noisy (and smelly) and runs 24 hours a day.
We have called and written numerous times, but they say that they have no control over the subcontractor, which they won’t name.
We live in a residential area, and our neighbours (quite rightly) are complaining about the noise, especially at night. On the first day, before SSE realised that they problem was in the house, they dug up our front garden which is now full of holes and the plants are dying slowly. They said the holes have to stay until the problem is fixed.
It is totally unexceptable for SSE to hide behind a subcontractor, as our contract is with them. All we can do is wait at home every day and hope that somebody might turn up!

I had a power cut on the 1st August that lasted approximately 24 hours, unfortunately I did not phone 105 until my power was restored. There was only 4 houses that were affected with this outage. I have spoken to OfGem and SSEN. I have been perfectly honest with them and told them that the power was restored for less than a 1 minute before failing during this time. My neighbour who reported this fault has received full compensation for the disruption but it seems SSEN are doing everything they can not to pay me for this disruption. I felt that speaking to OfGem was a waste of my time.
It would appear no matter how many houses are affected, everyone must phone 105 and report rhe fault, this is the message I am getting from SSEN.

Had a power cut 04.00.
Contacted them.
Guy came round 09.00
Couldn't fix it.
Specialist team turned up 14.30 Worked in baking heat.
18.15. Have electricity. They are obviously short staffed but.... Great service thank you