Scottish and Southern Electricity Networks Avis 

The fire outage in Hayes was a hug thing. Heathrow airport was closed. We were without power for 15 hours. SSEN regularly kept me up to date with developments by text. They called me when the power came back on and reported when I had an ongoing problem. A lovely man rung me back and talked me through getting my consumer board up and working again. I am so grateful. He was a legend.

**Very rude sales person**
I cut this short but you get the idea
A gut called doing a cold call, called my partner, she told them she was busy right now and she'd call them back as she'd need to talk to me as the contact is in my name and can they call back, they continued explaining the services also told me they need all my detailed as it was in my name,
i got on the phone and continued insisting i give my details etc
i ended up just hanging up.
after reviewing here NO WAY would i switch!

Very disappointing performance

Power went out at about 3am - I noticed at 5am but didn't want to go round scrambling in the dark to make checks - waited till light. 15+ hours without power - heating, lighting, cooking etc., but no need for compensation as I should have been reporting the cut earlier.

All the onus on the customer.

I am extremely disappointed with the service over the past few days. For 2-3 days, the electricity has been going up and down repeatedly—more than 15 times, causing major disruptions.

As a direct result of this, two of my appliances were damaged beyond repair due to the constant switching on and off. Additionally, all the food in my fridge had to be binned, adding to the financial loss.

To make matters worse, I have had to go through this while caring for a newborn, which has been incredibly stressful. Despite the clear consequences of their failure, the company is refusing to take responsibility for any of the damages caused.

I sincerely hope this situation will prompt changes and allow for a switch to a more reliable provider that owns the line. No customer should have to deal with such poor service and negligence.

We have had two, separate, full days (including hours of darkness) without electricity.
The first, they claimed was scheduled maintenance, although they didn’t contact us, a few neighbours were advised of the outage many, like us, were not. The “scheduled maintenance day”, of which we were not advised, was in January and bitterly cold, like most oil users, we cannot run our heating without electricity because the oil has to be pumped to the boiler, so we were left with no heating, we are on their “vulnerable” list which apparently means precisely nothing. Having carried out “maintenance” we then had an unscheduled power failure the following week for a full day, again being vulnerable meant…nothing. Some maintenance!

In the weeks following we have had repeated power failures every few hours, sometimes every few minutes. We are both self employed and both work from home, constantly rebooting servers and computers, internet inaccessibility and being unable to provide excellent service to our clients, all through each day, is damaging, distressing and costly.

To rub salt into the wound, their useless “help(less) line” starts each recorded fob-off with the the phrase “Don’t Worry”, when it should be obvious even to the pondlife at SSE that customers are only calling because they have good reason to worry.

In the year to 31/03/24 SSE made profits of £2.5 Billion. SSE’s CEO Alistair Phillips-Davis received £4.5 million (2022) renumeration for heading up this failing company - failing its customers of course, not its shareholders and CEO, they continue to fill their vast pockets with the spoils whilst honest people sit in cold houses unable to work or live safely and comfortably.

Alistair Phillips-Davis, his cronies and SSE shareholders absolutely DON’T WORRY about a thing except what to do with their riches.

Nationalisation calls and cannot come too soon.

Scottish and Southern Electricity Networks needed to undertake essential works in our area yesterday morning and, as always, we were informed in a polite letter well in advance of the date. They even provide a small tear-off reminder slip at the bottom of the letter to pin to the fridge, which is a nice little touch! They then followed this up with an equally courteous text letting us know when they had finished. We’ve always been very pleased with this company and have never had any problems in communication.

Shocking Negligence and Disregard for Customers

SSEN left a vulnerable elderly tenant at Lady Margaret Road, Southall, UB1 2RJ, without electricity for two weeks without notice, despite promises to provide a generator. This caused immense stress and disruption.

While reconnecting the supply, SSEN used our private land for excavations and to correct issues at the neighbouring property at Lady Margaret Road and left our site in a mess since November, with open trenches and abandoned SSEN equipment, blocking the elderly tenant’s essential off-street parking. Despite repeated requests, they have done nothing to restore the land.

They also overcharged us (the freeholders) £3,000+ VAT—an unjustified penalty relating to the disconnection!! We have instructed a solicitor to address this matter, but despite a formal complaint lodged on 12/12/24 (Ref: 10001.008176,…) SSEN’s legal department has yet to resolve the situation.

This level of negligence, unprofessionalism, and disregard for vulnerable individuals and innocent freeholders is appalling. SSEN must:
1. Refund the overcharge immediately.
2. Restore the land and remove their equipment.
3. Resolve the ongoing complaint without delay.

This experience has been disgraceful. I urge SSEN to act immediately.

I suffered a power outage today and had to call the 105 number. The service, communication and speed of response was absolutely first class not only in response but throughout and at the end of the incident. Bravo! This was excellent customer service from start to finish.

I had a complete outage in my apartment on new years day. I had a call from them within minutes of registering my outage then a followup WhatsApp video call from a really brilliant and helpful guy who reassure me that help was on its way and sure enough soon after I got a text from Paul who told me that Clive was on his was to sort it out and within a few hours Clive arrived and sorted everything out and replaced the faulty component. I would like to say thank you to everyone who helped sort this out particularly Clive, who is a consummate professional.

I was compelled to review the great, prompt service that I received from Lisa Barrett and Andy at Scottish and Southern Electricity Networks a day before Christmas Day.

This company seems to have too many vans to store them in their premises so they spread them about residential streets by allowing staff to take them home and park kerbside. Few move over the weekend and in some cases they are left for 3 weeks while the driver is on holiday. I can understand this saves the company having to provide space at their head office but if these have to be stored by their employees they could at least check there is room to store them off road overnight and at weekends and holidays. Inconsiderate staff reflect on an inconsiderate company.

We are still without power 36 hours after it was lost and unfortunately the communication from SSE has been terrible. Despite numerous assurances that they would provide regular updates this has not been the case and when it has been forthcoming it has been wrong. We understand that the service has been stretched due to the storm and weren’t expecting a quick fix but accurate regular communication is vital in these circumstances - even if it is bad news - as without information you cannot plan. My young family has had to leave our home and stay with friends and there are still live cables dangling over the road in front of our house and the system is still saying our report has been logged. No further assistance has been provided. Hoping that lessons are learnt and that the communication is improved.

I don’t understand the negativity some people have shared here. My experience with this team was nothing short of exceptional. During a terrible storm, they stepped up and provided me with incredible support. The staff were not only professional and efficient but also kind, caring, and genuinely compassionate throughout a very difficult time.

I’m deeply grateful for their assistance and the effort they put in to help me. They truly went above and beyond, and I can’t thank the team enough for their outstanding service. Highly recommended!

We had a black out in the area and the company took 15 hours to get us power again. Appalling service. Blaming the weather. I suspect they are under investing in infrastructure and manpower to preserve high profits and shareholder value. Profit before people. Ofgem should clamp down on these charlatans. We the public do not have choice as they are monopolies and can do what they like. Another story of greedy abusive large corporations. The 5 star reviews here are probably planted

What a poor excuse for a provider. Sadly no matter who your provider is in my area SSEN run the entire network and it's dreadfully unreliable. We are continuously getting large area power cuts of a few seconds, and it really screws up the smart home devices. The cuts can be now and then over an evening, or in succession over a minute. You get a text to tell you they have an 'issue', sadly over the last 3 years their 'issues' have just got worst and more common. A poor network not fit for the modern day. I expect as people put their Christmas decorations up their network will fall over more often.

Priority services register means you get a text telling you, you have a power cut. Nothing more than you can get from their website.

SSEN in their wisdom, have decided to shut off electricity to the area for a whole day tomorrow. This is despite the fact it has been -5 since Saturday and -9 since yesterday.

Without electric I have no wifi, which means no mobile phone use nor internet access. Are you in the same situation and on the 'priority services register?' Well, don't bother ringing them, coz they don't care. They made this decision in the summer, and their regulations don't take into account if it's 20 degrees or -20.

I asked what they are going to do if my outside boiler freezes and I am then left with no way to heat my home nor provide hot water. Apparently, that's my problem, not theirs, and they take no responsibility for any equipment nor outside boilers damaged due to them shutting the power off all day. And to cap it all, the water will be off all day as well. Happy days.....

Keep having power cuts at my house and my next door neighbours, all the other houses around us are ok. Over the past few days this has happened and they keep replacing fuses, obviously there is a more underlying problem. SSEN Christmas is approaching please rectify the problem

Back to the Stone age with SSEN. Today SSEN will cut the power for a whole day in my street, apparently for some maintenance work. In 17 years living in London this is the first time, very strange.. and very inconvenient, not sure what i will do. SSEN are we supposed to throw away all the food in our fridges ?
Update from SSEN: as suspected they did this to cut costs, they could provide generators but too expensive. I will change providers, what a joke..

Generally reliable but it would be nice if they could inform us of planned outages. Does anyone else find Scottish and Southern an odd-sounding area?