Scottish and Southern Electricity Networks Avis 

Don’t care about the customer.

Unbelievably arrogant, unprofessional company who dig giant holes in residential pavements and private driveways without any advance warning or reason provided to residents, before disappearing for over a week, with no sign of them returning to clear up the mess they've caused. The huge obstruction caused to the surrounding pavements and road is a complete hazard to pedestrians and drivers alike. Adding to this are the brazen lies SSE tell when asked when they'll be returning to finish whatever work they're doing. But that's okay because they think they can get away with dragging their heels and treating residents with complete contempt.

Woke up at 2.30 am to a power cut. The street lights were on so guessed it was just our house. Reported it online and got an immediate phone call from SSE. Within half an hour the engineer had arrived and done a temporary fix to get us through the night. At 9.30 two engineers came and replaced our main fuse and some burnt cable. We were kept informed throughout the whole repair process. We even got a call back from the original engineer in the afternoon to check that all was well and that the second crew had arrived that morning, as he was concerned for us over the Christmas break. Outstanding service by all.

Keep switching off electricity for 8 hours even during the winter in the North of Scotland just to change telegraph poles (this is the 3rd time in the last few months). Customer service is terrible - they just say they are allowed to do this and so will do it, no consideration for older people and those with health problems. They will not deadlock a complaint so I cannot go the Ombudsman. This is why the electricity network should be nationalised.

SSEN and their contractor Utili Lite. Carried out some work in the highway in Southampton in June, re instalment of the gully channels substandard and collect water, raised concern with SSEN. Initially tried to blame the council for maintenance, (fine before works) and then said they won’t deal with me and is between council and themselves. 5 months on nothing else done. As a tax payer I do not want my money rectifying poor workmanship from private companies if SSEN are trying to shift the blame. Disappointed in SSEN action in rectifying as issue raised on day of completion of works.

STOP sending young kids late at night to make offers wondering the streets at 7 pm with a tablet in the cold.Not interested in your offers.

When SSE are developing windfarms and other infrastructure, they take no notice of legislation, such as the Aarhus Convention, they themselves say they monitor noise levels, when that should be done by the environmental protection agencies. They refuse to negotiate or even discussion, and refuse to set up Community Liaison Groups in a fashion, so the development is finished before they get round to it.

Amazing swift response!
If anyone has an emergency (and they are aged over 60) this is the team to contact as I was shocked at the (unexpected) swift response ,from a UK based call centre, manned by intelligent English speaking operators.
Sent a Royal Mail "signed for" letter to from South Coast area to their Priority services in Perth yesterday late morning.
Not only did they receive letter already but the manager of that department telephoned me today!
This was not an emergency, merely a clarification of where they had obtained my details as they had sent me an unexpected letter.
They only maintain the infrastructure now, sadly, as another company purchased the supply element,

The SSEN network in our location is extremely unreliable and we experience frequent power cuts which mainly appear to be due to a lack of maintenance and resilience measures. The company has a very poor approach to customer service and relies far too heavily on automated systems. We would move our account if other options were available.

On 27.Aug one of their engineers identifing as Kevin Purslow from their SSE SLOUGH DEPOT was driving like a maniac in the local street in the middle of road . Despite the fact that I almost went up on the walkway he still hit and damaged my mirror and of course he ran away. When I reported it with SSEN I've been assured that their insurance company will contact me ... Today MINE i surance company contacted me because he was making a claim...
So far they are liers and that will cost me a lot of money thanks to their lies

I woke up yesterday morning to find that we had lost power overnight. I reported the problem via the app. Within a short time I had a response and within a couple of hours we had engineers on site. It turned out to be slightly more involved than originally suspected and in all took about 10 hours to fix. During that period both the engineers on site and the office staff kept me fully informed as to what was happening. I think it is his last point but I appreciate the most as there is nothing more guaranteed to annoy me than waiting around, wondering what if anything was going to happen next. Lastly, can’t fault anyone I dealt with, all had been to charm school

I contacted SSEN about an urgent de-energisation of my side of the road (6 houses, including my own) and within the week, Pierre had contacted me and immediately gave me his direct line.

From that point on, he and his team moved the schedule around to accommodate our last-minute request.

On the day, the team (Harry, Ashley & Lyche) were friendly and had the power off within 15 minutes. They stayed with our team the entire crane lift to ensure our safety, as well as being able to re-energise us and our neighbours as soon as possible. They even stayed behind afterwards to clean up and make safe some other overhead cables around another scaffolding opposite the shrouding used during the lifts.

Once our scaffolding comes down, the team are prepped and ready to come back to re-tension the cable to our home and all free of charge, as it is a safety aspect of the project.

If we could give zero stars, we would. Never in our lives have we experienced so many, and so many extended planned and unplanned power cuts. We now have to get a generator because the frequent disruption to our lives, loss of mid-cooked food, loss of fridge contents, inability to function in our own home consistently is so outrageous. We’ve now experienced three unplanned cuts including a 19.5 hour outage. What a joke.

Called SSEN about some fallen trees. They were amazing in response! Very polite and were on site within a few hours to deal with the issue. Haven't experienced this level of service from a major company in years.

Constant power cuts over the years
SSEN taking many hours to send an engineer as they are so far away from CT14 0ER
Complaints to SSEN not acted on
no meal allowance despite being without electricity 12 hours and being on the Priotity register

Following communication and clear pictures showing the works required I was issued a quote. Following payment of quote it came to light they had not looked at the job properly and additional 2k required or I could dig a hole myself! I feel the initial low quote was a ploy to get finances. I cancelled the job as it was too much agro and 4 weeks later I'm still awaiting the promised refund. Upon chasing I'm informed refunds take a while ...

Horrendous company! Never give them your details!!!!!
Stupidly put my details into a energy comparison website to see what deals were on to then be inundated with calls from them, i have REPEATEDLY told them to take my number off their system.
Had some idiotic sales call man purposely speak over me and was also rude when i had to say “can you remove me from your system” 3 times to which i then just put the phone down.
I have blocked 2 of their numbers for them today to have called me on a 3rd number!

DO NOT GIVE THIS SHOCKINGLY IGNORANT COMPANY YOUR DETAILS!!!!!!

Avoide them as much as possible. I had to go through nightmare when i did my electric meter relocation. Unfortunately there was no other alternative for me beside using their service.

Their van driver just tried to bully his way past me onto a roundabout, nearly caused a collision and then drove behind me too close making gestures.
Called to complain but no one bothered answering the phone. Shows the type of company they are

Very quick and efficient response to our power outage. I had a call back within 3 minutes of making a report online