I contacted a few stairlift companies. This company gave me the best quote. The customer service lady booking the removal was really accommodating with suitable dates. On the day, I had a call from th... Voir plus
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Efficient and friendly service from initial enquiry through to stairlift removal and payment. Engineer Donald arrived on time and agreed price and carried out removal with care and courtesy. Payment m... Voir plus
L'entreprise a répondu
Thank you so much for the prompt service and removal of Dads stairlift. Rogerio’s communications were brilliant as was the speedy and careful removal of the stairlift by John. A brilliant service - th... Voir plus
L'entreprise a répondu
The whole experience was very easy. John who took the stairlift out was very efficient, courteous and polite. He was a clean and tidy worker and very respectful of other people's property too.
L'entreprise a répondu
À propos de l'entreprise
- Service de maintenance d'ascenseurs
- aussi dans
- Centre de recyclage
- Déchetterie
- Fournisseur d'équipement de mobilité
- Soins aux personnes âgées
Écrit par l'entreprise
Stairlift Warehouse is a UK-based specialist in the safe removal, recycling, and responsible resale of stairlifts. We understand that selling a stairlift often happens during a sensitive time in life. Whether following a house move, a change in mobility needs, or the loss of a loved one, we approach every collection with care, respect, and professionalism. Our engineers are polite, experienced, and trained to safely remove stairlifts without causing damage or leaving any mess behind. Unlike companies that simply scrap equipment, we focus on sustainability and reuse. Wherever possible, collected stairlifts are carefully inspected, tested, and reconditioned through our structured refurbishment process. Many units are given a second life, helping other families access affordable mobility solutions while significantly reducing unnecessary landfill waste. Parts that cannot be reused are disposed of responsibly in line with environmental and waste regulations. Our aim is to create a circular, ethical model that benefits homeowners, trade partners, and the wider community. We are a small, growing team that believes in honesty, transparency, and doing things properly. From clear communication and fair offers to prompt payment on collection day, we strive to make the entire process straightforward and stress-free. Stairlift Warehouse is the trading name of Wholesale Stairlift Services Ltd. We operate nationwide across the UK and are committed to building a trusted, long-term reputation based on genuine customer satisfaction.
Coordonnées de contact
Unit 3 Alanbrooke Business Park Station Road, Topcliffe, YO7 3SE, Thirsk, Royaume-Uni
- 0330 043 3908
- office@stairliftswarehouse.com
- stairliftswarehouse.com
4,9
Excellent
217 avis
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A répondu à 100 % de ses avis négatifs
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Exceptional Service from Start to Finish
Starlifts Warehouse delivered a genuinely outstanding experience. The team was incredibly helpful throughout the removal of my Starlift, keeping everything clear and stress‑free. They were consistently polite, took the time to explain each step, and made sure I understood exactly what was happening and why. Their professionalism and friendly approach made the whole process effortless. I’d highly recommend them to anyone looking for reliable, customer‑focused service.
13 août 2026
Réponse de Stairlifts Warehouse
Thank you, Keith, for such a thoughtful review. Keeping everything clear, explaining each step and making the whole process effortless is exactly what we aim for, so it means a lot to hear we got that right. We really appreciate the recommendation.
Prompt and efficient. Great service
The company was easy to deal with over the phone. They gave me the price which I was happy with.
They tested the lift to ensure it was working and as I had described.
They arrived at the agreed date and time and once tested the stairlift, payment was made direct to my account. The engineers were professional and efficient. In and out of the house in 25 mins. Highly recommend.
13 août 2026
Réponse de Stairlifts Warehouse
Thank you, Graeme. Testing the lift, confirming it matched your description, arriving on time and paying straight to your account, all wrapped up in 25 minutes, is just how we like it to run. Thanks for the recommendation.
Great experience today
Great experience today. Received a phone call to advise ETA. Arrived on time. Very polite and professional. Stairlift was removed quickly and payment bank transferred to my bank account immediately. Very good service.
12 août 2026
Réponse de Stairlifts Warehouse
Thank you. A call ahead with an ETA, an on-time arrival, a quick removal and immediate payment is exactly the experience we want every customer to have. Much appreciated.
Réponse de Stairlifts Warehouse
Thank you, Ian. We're really pleased our engineer looked after you so well, and we appreciate the recommendation. Thanks for the five stars.
Very good communication at all times.
Very good communication at all times.
Very efficient removal.
Engineer well mannered and helpful.
12 août 2026
Réponse de Stairlifts Warehouse
Thank you, Derek. Good communication throughout, an efficient removal and a well-mannered engineer are exactly what we aim for. Thanks very much for taking the time to review us.
Helpful polite company when negotiating…
Helpful polite company when negotiating a price for stair lift. Stairlift removed professionally by two pleasant guys.
12 août 2026
Réponse de Stairlifts Warehouse
Thank you, Susan. A fair, friendly negotiation and a professional removal by two of our lads is just what we like to hear. Much appreciated.
Everything was easy from the first phone call
Everything was easy from the first phone call and quote through to the dismantling.
John the engineer was extremely polite and efficient. He checked out the stair lift agreed a price with us and it was in our bank account within five minutes. Would definitely recommend.
11 août 2026
Réponse de Stairlifts Warehouse
Thank you, Susan. Easy from the first phone call through to dismantling, with John checking the lift, agreeing a price and payment landing within five minutes, is exactly how it should go. John will be pleased to hear it, and we appreciate the recommendation.
Excellent Service
Excellent service from first contact to extraction. The two men turned up on time, and removed the stairlift, which was a complicated 4 turn one. The money was paid straight away. Great communication from start to finish which made for a very seamless transaction. It made my life easier as I was managing it from Yorkshire, whilst the stairlift was at my aunts in Suffolk. Thanks so much. I would definitely recommend.
11 août 2026
Réponse de Stairlifts Warehouse
Thank you, Samantha. A complicated 4-turn lift handled seamlessly, on time, and paid straight away, while you managed it all from Yorkshire with the lift down in Suffolk, is exactly the kind of stress-free service we aim to provide. Thank you so much, and we'd be glad to help again.
Friendly and prompt service
3 août 2026
Réponse de Stairlifts Warehouse
Thank you. Friendly and prompt is just what we aim for, and we appreciate you taking the time to leave us a review.
Réponse de Stairlifts Warehouse
Thank you, Jessy. We always try to offer a fair price, so we're pleased we came out ahead of the competitors for you. Thanks very much for the recommendation.
Excellent Service
Answered the phone quickly, no waiting for 30 minutes for someone to speak to. Friendly staff, a quick response to my enquiry and a call back within 24 hours to arrange collection. They arranged to collect my late fathers stair lift just a few days later. The Engineer was prompt, friendly and efficient. The price given was very fair. We could not have asked for better service. Thank you!
5 août 2026
Réponse de Stairlifts Warehouse
Thank you, Krissy. We know clearing a late parent's stairlift comes at a hard time, so we're glad we answered quickly, arranged collection promptly and gave you a fair price, with a friendly, efficient engineer on the day. Wishing you and your family all the best.
Fantastic
Fantastic - engineer arrived and job was completed within the hour. Money arrived. Great job thanks very much.
4 août 2026
Réponse de Stairlifts Warehouse
Thank you. Arrived, done and paid all within the hour is exactly what we aim for. Great to hear it, and thanks very much for the review.
So easy to deal with
Easy to deal with. Fair pricing and no issue removal of the stairlift.
3 août 2026
Réponse de Stairlifts Warehouse
Thank you, Michael. Easy to deal with, fair pricing and a hassle-free removal is just what we promise. We appreciate the five stars.
Very friendly young chap
Very friendly young chap. Clean and tidy. Very polite. Took away everything no hassle…
31 juillet 2026
Avis spontané
Réponse de Stairlifts Warehouse
Thank you, Chris. Clean, tidy, polite and no hassle is exactly the standard we set, and our engineer will be pleased to hear it. Much appreciated.
Very responsive and understanding of…
Very responsive and understanding of the difficult circumstances we had.
24 juillet 2026
Réponse de Stairlifts Warehouse
Thank you, Richard. We know these situations often come at a hard time, so it means a lot to hear that we handled yours with the understanding you needed. Thank you for taking the time to review us.
Great company to deal with
Great company to deal with - swift to respond and clear in their communications before and during the process, with a fair price offered and received. I'm pleased the stairlift will either be reconditioned, or it's parts used, rather than it just going to landfill, as indicated by other Companies I had contacted. Their Engineer, Danny, was friendly, polite and professional, ensuring no mess was made.
21 juillet 2026
Réponse de Stairlifts Warehouse
Thank you, Helen. Swift, clear communication and a fair price are exactly what we aim for, and you're right that the lift will be reconditioned or its parts reused rather than sent to landfill, which is a big part of why we do what we do. Danny will be pleased to hear that he took such care and left no mess. We really appreciate the recommendation.
Excellent service
Excellent service
Danny turned up first thing in the morning on the day I moved house, and removed the stairlift quickly and efficiently. The price agreed was paid directly into my account before he left. Highly recommended.
20 juillet 2026
Disappointing that the engineer turned…
Disappointing that the engineer turned up at wrong house.
Disappointed with price wouldn’t give me £400 as he said there was a fault. It was only the fact that it needed charging up that’s not a fault. The stairlift was only used for two months.
16 juillet 2026
Réponse de Stairlifts Warehouse
Thank you for your feedback, and we’re sorry the day didn’t go as smoothly as it should have.
Regarding the address: our engineer arrived promptly at the arranged time, but the address on the booking was different from where the stairlift actually was, around an hour away. This is what caused the initial mix-up. We completely understand how frustrating that was, and we’ll always try to confirm the exact collection address at the booking stage to prevent it from happening again.
Regarding the price: the figure quoted in the enquiry is a guide based on the details and photos provided beforehand. The final offer is always confirmed by the engineer on the day, once he’s able to inspect and test the lift in person. In this case, the lift couldn’t be powered up and tested when he arrived, so he wasn’t able to verify it was in full working order, and that’s reflected in the offer he was able to make. We understand it’s disappointing when a lift has only been in use for a short time, but our offers depend on the working condition we can confirm at the point of collection.
We’re glad you were happy to go ahead on the day. If you’d like to talk anything through, please call the office. We’d genuinely like to leave you feeling better about it. Thank you again for taking the time to let us know.
Excellent service
Danny arrived earlier than expected which was great for me. He uninstalled the stairlift quickly and tidily. Great service on a hot day!
16 juillet 2026
Would definitely recommend
Great company to deal with and very efficient and respectful
14 juillet 2026
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