Currently, I have not received the order. I have had several updates advising me that there has been a supply issue. Each time I had the choice to cancel the order but I decided not to, in the hope th... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I cannot fault customer service. After my review about my phone call to them prior to purchasing and being told wrong dims for steps as when they arrived were far too small. They came back to me a... Voir plus
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Just not having to worry about anything at all, as already sent to you before yesterday: sorry if I didn't make myself clear. Thanks for asking - no need to reply. Vic
L'entreprise a répondu
I required replacement printer cartridges for my printer. When checking available suppliers I found that Staples pricing was not only the most competative but their ordering process was really easy. F... Voir plus
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À propos de l'entreprise
À propos de Staples UK
Écrit par l'entreprise
Staples is committed to making it easy for customers to buy a wide range home and office stationery products, including office supplies, technology, furniture, and business services. Our mission is to save your time, money and effort so you’re free to do what you do best.
Staples.co.uk is operated in the UK under license to Banner Group Ltd (Company Number 05510758)
STAPLES UK
Écrit par l'entreprise
Coordonnées de contact
evo Business Supplies Limited, Newland House, Unit 2, Express Way, WF6 2TZ, WAKEFIELD, Royaume-Uni
- 0333 999 3393
- csd@staples-online.co.uk
- staples.co.uk
4,2
Bien
17 k avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Excellent prices for reams of paper
Excellent prices for reams of paper! Quick dispatch. Once again, Staples have come through!
29 mai 2026
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
Réponse de Staples UK
Hello, thank you for your feedback. Please accept our sincere apologies your items were delivered in this manner. This is not the service we aim to provide. We have emailed you directly to resolve this issue, Kind regards Staples
I would not recommend dealing with this company who have no address or complaints procedure in the UK.
I ordered from their website and paid through Paypal. I got a confirmation of the order from Staples (The Banner Group) but later the website popped up again on my computer showing my order, online, for a completely different price. I telephoned their customer service to ask what this meant and they confirmed the original order and price. Later they sent an email saying that the order had not gone through their system and they had arranged for a refund to Paypal and that I would have to start again if I still wanted the goods. I am still awaiting the refund, and despite frequent assurances that it was coming, it has never appeared because, I have been told, their 'system keeps failing'.
Regardless of the response below, Paypal state that Staples have not cancelled the order. This is what Paypal say today:
"If we had an option to cancel the payment, I would have done this right away for you.
Since this can be cancelled only on seller's side, I would request you to please contact them to cancel this Pamela."
Contacting them means talking only to Customer Services on the phone or by email. They have no address, no complaints procedure (which I have asked for several times).
17 juin 2026
Avis spontané
Réponse de Staples UK
Hello, Thank you for your feedback. Unfortunately orders can fail at check out for a variety of reasons. As this failed PayPal are in the process of refunding this to you. If you require further information in regards to this please email us at csd@staples-online.co.uk. Kind regards, Staples UK.
Still waiting
Currently, I have not received the order. I have had several updates advising me that there has been a supply issue. Each time I had the choice to cancel the order but I decided not to, in the hope that the order is fulfilled by the next date they have given.
27 mai 2026
Réponse de Staples UK
Hello, thank you for your feedback. We are sorry to hear of the delays with your order. Unfortunately, when a lot of orders are placed at the same time it can sometimes result in a product going out of stock. I can see our backorders team have been in touch with you regarding a due date for the stock. Sincere apologies for the inconvenience caused by this. Kind regards, Staples team.
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples Team
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples Team
'Sold' but not available
Ordered 25/5 - apparently in stock; then told stock due 10/6.
On 10/6 told not until 10/7.
Suggest don't advertise what you haven't got.
25 mai 2026
Réponse de Staples UK
Hello, thank you for your feedback. We are sorry to hear of the delays with your order. I can see our backorders team have been in touch with you and your order has been cancelled. Sincere apologies for the inconvenience caused by this. Kind regards, Staples team.
no customer service atr all
Not only that it took them 10 days for deliver of 48 Still glass bottles, the driver broke one and left the glass at the entrance and even diont bother to clean it up
22 juin 2026
Avis spontané
Réponse de Staples UK
Hello, thank you for your feedback. We are sorry to hear of the issues with your order. I can see the item was out of stock at the time of ordering. Regarding the damages, please can you send a photo of this to csd@staples-online.co.uk. Sincere apologies for the inconvenience caused by this. Kind regards, Staples team.
Order still not received
Item ordered nearly 4 weeks ago & still not received. Nothing to review. Have tried to cancel order online but haven't been able to do that either!
24 mai 2026
Réponse de Staples UK
Hello, thank you for your feedback. We are sorry to hear of the delays with your order. I can see our backorders team have been in touch with you and your order has been cancelled. Sincere apologies for the inconvenience caused by this. Kind regards, Staples team.
Just not having to worry about anything…
Just not having to worry about anything at all, as already sent to you before yesterday: sorry if I didn't make myself clear.
Thanks for asking - no need to reply.
Vic
24 mai 2026
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Very fast delivery
Very fast delivery, unfortunately the wrong item, not a problem as it was probably on the wrong shelf and still used
26 mai 2026
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind regards staples
Excellent fast service
29 mai 2026
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Quick service
28 mai 2026
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Really good delivers super quick and…
Really good delivers super quick and tracking received
28 mai 2026
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Réponse de Staples UK
Hello, thank you for your feedback. We are sorry to hear of the delays with your order. Unfortunately, when a lot of orders are placed at the same time it can sometimes result in a product going out of stock. I can see our backorders team have been in touch with you regarding a due date for the stock. Sincere apologies for the inconvenience caused by this. Kind regards, Staples team.
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
i have not received it
i have not received it. There is no ETA. It has been "Dispatched" for 9 working days.
The website stated In Stock and Next Day delivery and clearly that is not what happens.
After asking I had an email from customer services 4 days ago then nothing.
Really poor service and zero communication.
29 mai 2026
Réponse de Staples UK
Hello, thank you for your feedback. Furniture items are shipped to you directly from the supplier, so we typically advise a longer lead time of around 2 weeks for delivery. An email has sent to you directly to discuss this further. Sincere apologies for the inconvenience caused by this. Kind regards, Staples team.
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