Currently, I have not received the order. I have had several updates advising me that there has been a supply issue. Each time I had the choice to cancel the order but I decided not to, in the hope th... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I cannot fault customer service. After my review about my phone call to them prior to purchasing and being told wrong dims for steps as when they arrived were far too small. They came back to me a... Voir plus
L'entreprise a répondu
Just not having to worry about anything at all, as already sent to you before yesterday: sorry if I didn't make myself clear. Thanks for asking - no need to reply. Vic
L'entreprise a répondu
I required replacement printer cartridges for my printer. When checking available suppliers I found that Staples pricing was not only the most competative but their ordering process was really easy. F... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Staples UK
Écrit par l'entreprise
Staples is committed to making it easy for customers to buy a wide range home and office stationery products, including office supplies, technology, furniture, and business services. Our mission is to save your time, money and effort so you’re free to do what you do best.
Staples.co.uk is operated in the UK under license to Banner Group Ltd (Company Number 05510758)
STAPLES UK
Écrit par l'entreprise
Coordonnées de contact
evo Business Supplies Limited, Newland House, Unit 2, Express Way, WF6 2TZ, WAKEFIELD, Royaume-Uni
- 0333 999 3393
- csd@staples-online.co.uk
- staples.co.uk
4,2
Bien
17 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Horrible Website
Horrible Website. I just needed to buy some covers for £4. I have wasted so much time. I simply wanted to check out as a guest - but the site took me to the registration process without a chance to reset that and simply check out as a guest. After filling out pages of information, it simply said that my billing postcode does not exist, because apparently, they have an old database. It took me to the first page of this huge registration form, and I couldn't proceed as my email address was already used, and I couldn't log in, as the registration was not complete.
Wasted so much time. Now I am here complaining, because it took me less time to leave a review on Trustpilot than to purchase a simple book cover.
12 juin 2026
Avis spontané
Réponse de Staples UK
Hello,
Thank you for your review. We’re sorry to hear that you experienced issues with our website. This is not the level of service we aim to provide.
If you would like any assistance, our team would be happy to help you navigate the website and complete your order. You can contact us by phone or email at csd@staples-online.co.uk.
Please accept our apologies again for any inconvenience caused.
Kind regards,
Staples
Excellent service and product. Speedy delivery.
From the web site to the speedy delivery. All was easy and the Boxed Scottish water is delicious.
31 mai 2026
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
This company can improve by not…
This company can improve by not deceiving customers. Why advertise a good deal when there is no chance to fulfill an order? Madness!!!
I never want to waste my time ordering anything else from this company.
26 mai 2026
Réponse de Staples UK
Hello, thank you for your feedback. Apologies you are unhappy with the service provided. i have emailed you directly to resolve this issue. kind regards Staples
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
Was sent the wrong product as the…
Was sent the wrong product as the website listing was incorrect, but when I notified Staples of this they immediately refunded me, so that was alright.
31 mai 2026
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
TERRIBLE STILL WAITING FOR MY ORDER.
1 juin 2026
Réponse de Staples UK
Hello, thank you for your feedback. Please accept our sincere apologies for the delays in receiving your order. I can see that my Colleague has replied to you in an email to resolve this matter. Kind regards Staples
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
8 DAYS LATER I STILL AWAIT DELIVERY FOR…
8 DAYS LATER I STILL AWAIT DELIVERY FOR THE BULK OF THE GOODS ORDERED - VERY POOR ADVISED WOULD ARRIVE YESTERDAY
1 juin 2026
Réponse de Staples UK
Hello,
Thank you for your feedback. Please accept our sincere apologies for the delay in receiving your order.
Unfortunately, the items you ordered are currently on back order. We are working closely with our supplier to obtain the stock as quickly as possible and get your goods delivered to you.
We apologise again for the delay and any inconvenience this may have caused. Thank you for your patience and understanding.
Kind regards,
Staples Customer Service Team
Arrived next day as promised
1 juin 2026
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
Goods not received on back order
1 juin 2026
Réponse de Staples UK
Hello, thank you for your feedback. Please accept our apologies for your items were out of stock. We do offer updates via email with due dates. Apologies for the delays these may be subject to change due to the supplier. kind regards Staples
Easy to order fast delivery and great…
Easy to order fast delivery and great quality stuff price was good also.
31 mai 2026
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
Excellent service at competitive prices…
Excellent service at competitive prices and very prompt delivery
31 mai 2026
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
Asking for feedback when part of the…
Asking for feedback when part of the order is delayed and has not yet been delivered is somewhat annoying!
31 mai 2026
Réponse de Staples UK
Hello, thank you for your feedback. Please accept our sincere apologies for the delays in receiving your order. We have emailed to advise on delays and back orders. This can be subject to change due to the supplier . Apologies again if this wasn’t the case we have this now under investigation. Kind regards Staples
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
The company delivery is very quick
The company delivery is very quick. The communication with them and myself was great. The price is excellent . The order was correct.
23 mai 2026
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
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