Currently, I have not received the order. I have had several updates advising me that there has been a supply issue. Each time I had the choice to cancel the order but I decided not to, in the hope th... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I cannot fault customer service. After my review about my phone call to them prior to purchasing and being told wrong dims for steps as when they arrived were far too small. They came back to me a... Voir plus
L'entreprise a répondu
Just not having to worry about anything at all, as already sent to you before yesterday: sorry if I didn't make myself clear. Thanks for asking - no need to reply. Vic
L'entreprise a répondu
I required replacement printer cartridges for my printer. When checking available suppliers I found that Staples pricing was not only the most competative but their ordering process was really easy. F... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Staples UK
Écrit par l'entreprise
Staples is committed to making it easy for customers to buy a wide range home and office stationery products, including office supplies, technology, furniture, and business services. Our mission is to save your time, money and effort so you’re free to do what you do best.
Staples.co.uk is operated in the UK under license to Banner Group Ltd (Company Number 05510758)
STAPLES UK
Écrit par l'entreprise
Coordonnées de contact
evo Business Supplies Limited, Newland House, Unit 2, Express Way, WF6 2TZ, WAKEFIELD, Royaume-Uni
- 0333 999 3393
- csd@staples-online.co.uk
- staples.co.uk
4,2
Bien
17 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
As always excellent service and…
As always excellent service and delivery highly recommended
27 avril 2026
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Order still not received and no…
Order still not received and no communication as to when it will be delivered.
10 mai 2026
Réponse de Staples UK
Hello, thank you for your feedback. I can see the item ordered is currently out of stock. An email was sent to you on 05/05/26 to advise of this. Sincere Apologies for the inconvenience caused by this. Kind regards, Staples team.
Excellent.
Goods ordered arrived promptly and in perfect condition. Packaged well, thank you.
30 avril 2026
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Lost track of order
Lost track of order. Stuck until I contacted them. When contacted they were then quickly despatched. A one week wait for an item I desperately needed was not really acceptable
29 avril 2026
Réponse de Staples UK
Hello, thank you for your feedback. We are sorry to hear of the delays with your order. Due to a service disruption with our system, this order was unknowingly stuck in our system. I can see the order is now showing as delivered. Sincere apologies for the inconvenience caused by this. Kind regards, Staples team.
Awful customer service
There was a problem with their website after they did an upgrade so orders were stuck. Staples took no action to get the orders processed so I had to ring and email them to find out why my urgently needed order hadn’t been dispatched a couple days later. As it arrived too late for my needs, I had to contact Staples again who initially blamed me for not ordering on time for it to arrive. I had to point out that the email chain showed they had already accepted that the fault was theirs.
29 avril 2026
Réponse de Staples UK
Hello, thank you for your feedback. We are sorry to hear of the delays with your order. Part of the service disruption we experienced meant we were unable to see orders that had failed. When you contact us via phone call, this does not show our advisor the email trails previously exchanged. Sincere apologies for the inconvenience caused by this. Kind regards, Staples team.
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Good prices and the delivery time was…
Good prices and the delivery time was really, really fast!
29 avril 2026
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Delivered to wrong concierge and one…
Delivered to wrong concierge and one box battered no damage thank God.
29 avril 2026
Réponse de Staples UK
Hello, thank you for your feedback. We are sorry to hear of the issues with delivery. I pleased to hear your order has been received and has not been damaged in transit. Sincere Apologies for the inconvenience caused by this. Kind regards, Staples team.
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Poor stock availability
Item wasn’t in stock with no indication when ordering that this was the case. Several emails extending the delivery date so eventually cancelled.
Response from Staples ignores the fact that the site didn’t tell me it wasn’t in stock. If only they could learn to read
29 avril 2026
Réponse de Staples UK
Hello, thank you for your feedback. We are sorry to hear of the delays with your order. Stock availability is showing on the item page before checkout. We rely on the estimated restock dates provided by our suppliers. While we aim to meet all due dates, they are not guaranteed. If a due date is delayed, it is typically due to the supplier's own stock availability. Sincere apologies for the inconvenience caused by this. Kind regards, Staples team.
Shipping and communication is…
Shipping and communication is atrocious. I've ordered something that could simply be left outisde my house. They used DPD. I had no email saying anything would be delivered, no tracking information, nothing. Came home to a note frrom DPD saying I wasn't in - they'll be back in FOUR days. FOUR?? Well I've got work that day and I've had no emails from Staples or DPD and this is something I need pronto for my business to run smoothly. So they now think I shall be sat in all day on a monday not knowing any information?? Sounds like this item will be returned and I'll take my custom elsewhere. First and last order with this company.
8 mai 2026
Avis spontané
Réponse de Staples UK
Hello, thank you for your feedback. We are sorry to hear of the issues with your order. Deliveries are left at the drivers own discretion. Order tracking is available via your online account under the order history. If you are a DPD app user and have enabled the push notifications, you will receive a notification once the delivery driver is 30 minutes away from the delivery address. Our delivery service operates Monday through Friday only. Sincere Apologies for the inconvenience caused by this. Kind regards, Staples team.
Great offers and supper fast service….
6 janvier 2026
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Fantastic service
Having made a mistake in ordering and paying online, I immediately contacted your customer care section. They dealt speedily with the problem despite the order already having gone to despatch. The only slight delay in refunding the payment was because the order needed to be called back. All this was explained and the refund duly received. Fantastic service.
25 avril 2026
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Réponse de Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
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