STAX. Avis 

The customer service was very prompt and professional. Even during the busy Black Friday period, they responded to my emails quickly, which was really helpful.

So quick to respond to my question and was so helpful as always

Customer service team is always on point! So fast and so helpful every time. They always go above and beyond to make sure everything is sorted.
Truely amazing!

Bought a pair of red stax leggings and they are utter rubbish not squat proof at all, you can literally see everything without even bending over. When I gave the feedback I was told I should have bought their premium range for squat proof. Like wtf , you are a company that focuses on active wear, as a bare minimum and basic essential leggings should not be see through. What the actual f. They were not cheap either. I will never ever buy from them again. These influencers who support them I will never ever trust anything else they promote when they can support such a crap company who has poor products and service. I did like their shirts and jumpers but you can get the same quality at other known brands for half the price. And don’t get me started on their shipping process clearly drop shipping. They were good when they first opened. So sad. Go support others like muscle nation, dk active , heck even Lorna Jane vs this rubbish company . So upset that I’ve lost money and still need to buy leggings elsewhere now.

It's my first time ordering from this brand. I saw the sale and decided to buy items from them. They are a bit pricy that's why I bought some stuff during afterpay day sale. I've ordered it a little over 2 weeks ago but it still hasn't been shipped. At least on email to know that it's delayed would be nice, but nothing.

DO NOT BUY FROM THIS STORE!!! I placed an order on the 16th of August and I still haven’t received my order and the customer service is disgusting!! Received an email saying I should wait 10 business days it’s been more than 2 weeks disgusting

OH NOOO... I wish I've read this reviews before I've made an order here!!!
Exactly the same situation about "high influxe" and blah blah. After reading this reviews I understand there is no use to wait !
I write them email either send the item me today either make a full refund!
Hope this problem will be solved !

Maybe if you have a sale on, knowing you will get a “high influx of orders”, you could put more staff on to ensure orders don’t take WEEKS to be sent out! You claim you’re “working around the clock” in the AI automated email, it sure doesn’t seem like it. I thought stax was a trustworthy and good brand, clearly thinking twice about my first order ever. Up your game, seriously.

Rizza, my assistant, helped me with everything I asked for kindly and nicely so I could get whatever I wanted. Thank you very much.

If I could do 0 stars I would. I brought the oversized vest at $7 off normal sale price and apparently can’t return due to a “sale”. It was over $60. Honestly a joke. I wanted to return as I look like a fkn line backer in it and brought a size down. Honestly get better return options. Never buying here again.

Like every other review..10days later still no shipping, looks like I also received the AI generated email stating Anna would look after my order and has escalated to warehouse I should receive tracking in a few days...I would never buy from there again - when I asked for a refund, I was offered a store credit?? no just no

It took 2 weeks to actually send the leggings. Once I received them I was not happy with the quality. I wish I read the reviews here first instead of on their website. I posted a 1 star poor review on their website and it was never published

Honestly years ago there best black tights were the best black tights.. they have changed the material, quality, customer service everything is woeful.. EVERYTHING sticks to these tights! Before you even leave the house they’re covered in everything I cannot stand them! Not to mention they ball up between the thighs after one wear. They have literally lowered there standard. Will never purchase from them again..

Made an order and yet to receive it. In that time I have received 2 orders from Lululemon (both within 5 business days). When I checked my order on the Stax website my order was UNFULLFILLED so I asked for a refund. I was advised that I could get a gift receipt for future purchases! Why would I want to purchase from them in the future. So pushed back for refund. Next step is ACCC.

Ordered 30 June, no shipping confirmation as yet. Reached their 10 day maximum today and emailed, no reply as yet. Ordered for a hiking weekend which has been and gone. Seriously just want my money back. Lost a regular customer.

Awful experience purchasing from Stax.
I placed an order during their sale on the 30/05, 14 days after purchase ($265 worth of stock) I was notified an item had been oversold and I could either swap to an item of the same RRP or 120% store credit, I didn’t want a store credit so swapped to another random item (due to their stock all being OOS) that was actually worth less than the original item- no mention of a credit. I understand sale periods can cause this and felt 14 days was reasonable to wait when they’re busy. I was assured my order would be sent asap.
It wasn’t until another 14 days had passed they notified me another item was OOS (so 14 days for them to go find another item in my order??)

It was at 38 days after ordering I was notified that PART of my order had been shipped with 1 swapped item I requested not being sent out, because why would I want store credit to buy with them again! I just picked an item that was in my size, couldn’t even tell you if I like it or what it is because there’s nothing to choose from anyway.

The email replies just keep saying their sale period is busy, sorry for the delay, due to their ‘recent’ sale the warehouse is busy.
which is pretty poor form from such a huge brand that has since had new collections drop. I’m sure they’ve all been sent but for some reason my order has been floating around the warehouse taking 38 days to pack.
Will never buy from them again. People should buy with extreme caution.
How can they get away with this? They’ve had my money for nearly 6 weeks and not even the whole order is arriving. I replied to the most recent email saying I just want my order sent, they can pick whatever they like as long as it’s sent.

They are the worst! Don’t buy from them!
I returned my order about a month ago, and haven’t received the replacement for the order. I contacted them and they said it hasn’t been processed yet. Are you serious? After a month??? Ridiculous.

Honestly think i have been scammed or there are serious issues with warehousing and delivery. Ordered 3 weeks ago, have followed up two times, first response was generic, 2nd time was told my order would be priotised and would receive shipping details. Still nothing. Very disappointing was willing to wait up to 10 days as the maximum as stated, this is new beyond the joke. Won't be ever buying again.

I placed an order with Stax almost 3 weeks ago and still haven’t received my items or even a proper shipping update. When I reached out after 10 business days (which is the maximum timeframe they mention for busy periods), I was told I’d get a tracking link in another 2–3 business days. It’s now been 15 business days and still nothing.

I ordered this clothing for my work uniform at the gym, so the delay has been really frustrating. Overall, pretty disappointed with the service and delivery times. Unfortunately, I wouldn’t recommend ordering if you’re expecting your items within a reasonable timeframe.

Bro I ordered a month ago and there is no tracking at all. Where the hell are my products!?? I’ve emailed and just checked this page and realised others are experiencing the same issue. THERE IS NO CONTACT NUMBER AS WELL?? Help did yall get a refund/products at the end