STAX. Avis 

Ordered and paid for items in April - still have not received even a tracking order- like other reviewers I get the standard - “we’ll escalate”- no refund but it never gets updated with a tracking order etc. over a month and zip. Will be reaching out to my bank as they do not offer refunds - it’s fraud at this point.

This company advertises a fantastic sale so you purchase online - 29th May 2025 to be exact. The order remains unfulfilled for 2 weeks before I send an email as you guessed it there is no one to talk to. Finally, you get an AI generated email telling your order is more 10 days old so they are "escalating it" to their warehouse and you will receive a tracking number in a few days. Sadly I have received this message 4 times now and no movement on the order which still shows as unfulfilled. Instead I get AI generated messages asking for my feedback on the AI messaged received. This company is all talk and definitely no action. Then on 22nd June I received a new AI message telling me I was being offered express shipping at no extra cost! How about just the goods themselves or a tracking no so I know that at least they are coming? Instead a $20 voucher for my complaint and still the order remains unfulfilled and I received another AI message asking for my feedback on the AI message offering free express shipping and voucher!!!!! I really want to support an Aussie brand whose active wear I like but this is altogether too much! I dont know how any company can survive this type of appalling service to customers. If you dont have the stock dont do a sale and false promise. I will go back to brands I can trust. More expensive but at least when you order, they send the goods to you.

The delivery times are unacceptable for current market. Over two weeks and no tracking. Customer service advised I was progressing in the queue yet no action.
Stax need to fix their processes because their competitors do it much better.

I should have read the review before I ordered. No confirmation email and no answer to my emails. Is this company a scammer?

I ordered in May and I still haven’t received my order, I haven’t even had notification that it has been shipped. I sent an email last week and they said they would escalate and I replied back, never got a reply. I then emailed them again and haven’t received any further correspondence. I have spent a lot of money with them and expected a better customer experience. If I don’t receive any further correspondence I will be requesting a refund.
It is quite disappointing.

If I could less than 0 I would! This is the worst service I have ever experienced. I placed an order 17 days ago that has still yet to be fulfilled. I’ve emailed several times to get no response, the only time I got a reply was when I emailed to demand a refund and cancel the order. I was advised it takes UP TO 10 business days to be prosessed, after my 10 days I emailed again wanting my money back to be told it was “escalated” to the warehouse team and would be fulfilled in the next few business days. Again, has still not been fulfilled, have emailed again to find no response. I will never buy from these again and I’m sure by the time they get around to actioning it half the stuff I’ve ordered will no longer be available. Please do NOT order from this site !

Extremely disappointed – still no order since May

I placed my order in May and am still waiting for it to be shipped. I’ve contacted the company FOUR times via email and several times on social media – each time receiving the same excuse: “It’s because of the sale.” Honestly, that’s a poor excuse. A sale should be a planned busy period – you would think a business would prepare accordingly and have the staff to fulfil orders in a timely manner.

It’s now mid-June and there’s been no real update, no urgency, and no accountability. Very frustrating experience. Sadly, I won’t be ordering again.

Ordered items end of May, still waiting on status update. Avoid these guys and buy from GymShark.

They keep explaining their inability to ship my items because of the sale. Sorry this is 2025, GymShark sale shipped within 4days.

If I could give zero I would. Ordered and nothing turned up after a few weeks. I sent an email for them to say some orders couldn’t be supplied so a credit would be applied to my account. Approximately 7 emails later after receiving nothing I finally reached out to their instagram page letting them know I will never buy with them again. I started a dispute with my bank and I finally got my money returned after about 5 weeks.

If I could give a minus I would! I ordered and after waiting 2 weeks my order sizes was wrong ! No one is responding to my emails, and I think if they sellout, instead of removing the products they just send out any size, in the hope maybe that the customers keep it! I'm really annoyed... and I will never ever buy from them again! And tbh their quality has turned to rubbish.

Please do not buy from this company. Save yourself the trouble. We have now been waiting over a month since ordering our clothes and they still have not even been posted… attempts to contact them get you nowhere they respond with apologies and promises that it will get posted but nothing ever happens. On top of all this, they could not fulfil some items from our order and still have not refunded us for those items for over two weeks. Avoid at all costs.

Been waiting 3 weeks now, made an order on the 23rd March and nothing. After 4 emails they responded saying it would be shipped this week and now it’s midday Friday and still nothing!

Customer service is terrible they just say “sorry there’s a delay” like clearly but how about do something about it or offer a discount or refund. Clearly they didn’t have stock otherwise all the orders would have been dispatched sooner because no way they just launched ANOTHER collection when they can’t even send out orders they have gotten.

GARBAGE!
Purchased in March for a gift. Contacted numerous times where I was told my order was being processed.
See numerous correspondence

Thank you for your response.

We are currently experiencing a high volume of orders, but please rest assured that your order is still being processed and remains within the expected 10-business-day timeframe.

I have also escalated this to our warehouse team. You will receive an email notification as soon as it has been dispatched.

Thank you for your understanding. Please let us if we can help you with anything else.

Thanks,

More correspondence

JP from STAX. here. Thank you for reaching out and shopping the sale.

Due to the influx of orders during our Afterpay Day Sale, we are currently experiencing some dispatch delays.

As noted online, orders may take up to 10 business days to be shipped from the date of purchase but please rest assured that the team is working hard to get your order out as quickly as possible.

I can see your order is progressing in the dispatch line, and will keep an eye on it for you - if you don't receive your tracking within the 10 days please do reach out to us again and we will escalate as priority.

Thank you for your understanding, please let me know if I can help with anything else in the meantime.

Then after 2 weeks, got an email saying they can’t fulfil my order due to over selling. Now no one will call or respond to my emails as I’ve asked for their head office number. Never purchasing from this company again.

Wouldn’t even give one star. Ordered during sale. There was already no stock to purchase but I found 2 items they had in stock. Waited 16 business days, contacted them number of times and on 17 day they tell me they can’t fulfill the order. Why have sales if you don’t have stock or team to fulfill them. Probably spared me with bad quality product anyway.

Bad customer service, no phone number. Sent the email but don't hear back from them.
Also my order never arrived

Delete any slightly negative reviews on online platforms. I was giving feedback regarding one of their black jackets, where the product is good overall, but the band around the jacket fades fast and it ends up looking worn and draws attention to the hips. I simply put this so people can consider it and would maybe invest in another colour. They deleted it (Tiktok) straight away. They are not interested in improving or providing a satisfactory product or customer experience. Feels like the company is run by hubristic spoilt brats. Disappointing overall

The WORST FOR SERVICE- the WORST FOR REPLIES- the WORST FOR EXPRESS DELIVERY!

worst fabric ever they rip quick and anything will stick on the fabric without washing it moth it’s always on it the price i paid for the clothing is to much for poor fabric i will never buy from there again 👎

Worst customer service, and delivery. I have ordered twice from them and never again. Both the same experience, they never send the order. Then after 2 weeks of having no tracking I contacted them and you get a "hey lovely.. blah blah". Then they pack it a week later. Both times no apology and they needed to be prompted to send the order. 1 month from ordering to recieving it. Useless. And I had to get hold of them through instagram PMs. Don't recommend

I would give less than 1 star. Customer service is terrible and absolutely incompetent. I have been waiting over a month now to receive my purchases. I have sent various emails following up, only to recieve an ‘AI’ response advising that the order is ‘unfulfilled’ and will be escalated. I have since requested a full refunded, but have not heard anything at all. I am now considering reporting to the ACCC, as it is my view these gronks took my money and never had any intention of completing the order. Absolute scammers.