Stellar Cookware Avis 

Pan is peeling.

They are telling me Ive scratched the non stick surface. Plus theyve said Ive overheated the pan. However Ive looked after the saucepan and never overheated it or plunged it into water straight after cooking. Its a small frying pan and only ever used for frying eggs, poaching eggs, omelettes or cooking mushrooms. Not heated the pan up high for a steak for example. They have no grounds to say Ive overheaded it

I would just like to confirm that Stellar is literally a 'Stellar' company their cookware is without doubt some of the best out can buy The quality customer service and pricing is fantastic If you need cookware get Stellar! It will be a great move

Emailed their Customer Services and so far no response. This product is totally misdescribed and potentially dangerous. It is not “full tang”, the handle actually unscrews from the steel!! The fine looking handle with rivets are simply for show - not functional purpose. Beware, if you can find one for less than £10 you will just get what you pay for - just. But not as described. 0/10

Having purchased a number of items in the last 6 weeks my wife and I are disappointed with the product. The deterioration on the baking trays has been dismissed as normal. Refund refused. We have now submitted additional claims regarding the saucepans and await response. Again unacceptable deterioration. Having purchsed the products on the implied quality our dissapointment has increased significantly. We both regret the purchases and will never again acquire any products from them. As a word of warning, we would mention that the handles become very hot, care when removing, use an oven glove or similar.

Our really quite old set of Stellar saucepans started having problems with the handles and, noticing they say on the bottom that they have a lifetime guarantee, I tried emailing the company although not really expecting much. I'm glad I did because they turn out to have excellent customer service and they really do stand behind the "lifetime" part!
I don't often leave reviews, things have to be brilliant or terrible before I do, and you can see from the 5 stars which this was :)

They were really quick to respond to my emails and no fuss with a guarantee claim, very happy.

I’ve been using Stellar products for a while now, and they never disappoint. The quality of their cookware is fantastic, and it’s clear they’re built to last. Recently, I had a query about one of their products, and Louis from their customer support team handled the situation with great professionalism. The response was quick, and the issue was resolved with a very satisfactory outcome. It's great to see a company that not only offers excellent products but also backs them up with outstanding customer service. Highly recommended!

Very poor service no response to the comments made by my lady. Not even an apology, if a business wants to make a poor reputation for itself it is doing well. The equipment is poor for the £75 investment

Spent 77 pounds on a Stellar Rocktanium Steamer.What a waste of money.My cheap steamer was a lot better than this ineffective ,expensive steamer.
Steam unable to circulate because of design problem.Only comes with one trivet.
I was very disappointed with what I thought was a good make
Did not cook food evenly and food stuck to trivet.
I really would avoid this make at all costs

I have had a set of stellar pans since since getting married in 1985 and they are still going strong!

I contacted customer service this morning about a small issue on one of my frying pans. A lovely lady called Rachel promptly responded and sorted out a replacement. Highly recommended service.

Unfortunately Stellar were unable to replace my rusting knives as I couldn’t produce the receipt even though they could see from photos that I have a dozen piece setting. Not sure why receipt is necessary when product has a lifetime warranty- house moves and children later I’m not surprised the receipt has disappeared! However Rachel did send a product that has helped rather than solved the problem .
Rachel herself was polite, efficient and timely in her responses.

I bought a 5 Stellar Rocktanium pan set plus a couple of additional items in the rocktanium range. All was initially well. However within 12 months most items had lots their non-stick and the frying pans were particularly bad and despite using lots of oil they seemed to act as extra stick rather than non-stick. Stellar customer services were however great about it and swopped over for a different pan set. I have now given up on non-stick having tried just about every type out there all of which loose their non-stick after so long and requiring the item to be binned which is bad for the environment. The rocktanium range was my last ditch attempt at a durable non-stick. I will not be buying non-stick pans again and have reverted back to stainless steel for environmental and health reasons (eg deteriorating non-stick releases chemicals into the food). The new pan set I got was a Stellar stainless steel eclipse range and the pans are really excellent quality. I have never had such a good pan set. I have high hopes that this is the last time I need to replace my pans in my lifetime. In terms of frying I have purchased a carbon steel frying pan by De Buyer (french company) which you season to create your own natural non-stick and so far it is performing better than any man made non-stick versions I have previously bought. I have also bought the stellar eclipse chefs pan to replace my saute pan. There are youtube videos on how to create your own non-stick using specific methods for stainless steel frying pans / saute pans and for how to season and cook with carbon steel pans. So far I am really happy with the stainless steel replacements and the Stellar quality is excellent so would recommend their stainless steel pans. But I wouldnt recommend the rocktanium pans.

Purchased saute stainless steel 30cm pan, shop closed 3 days later, so no return point, everything sticks in pan, emailed to stellar customer service Horwood replied but refused to replace, blamed the cook and eventually stopped communicating with me. £40 out of my pension, every meal sticks to pan despite using various oils and temperatures. Cooked Pancakes as per advice and then they tried to say not suitable for pancakes despite Stellar cooking info on site.
Guarantee of no worth.Sent videos of cooking problems and still ignored.I purchased a stainless steel product and do not want any other. Tried to force a non stick coated pan upon me. And demanded I pay return postage myself for an unfit for purpose product.
0/10
Will Stellar reply?

Rachel Quinn stepped outside the box to resolve my query.
Although the product has not been available for some years, Rachel was able to locate the knob required to end my years of inconvenience due to my own fault.

We purchase a set of Stellar saucepans a long time ago. The handle of one of the saucepans has started to come loose. The rivets have deteriated and I wanted to replace them before the handle fell off. On contacting Stellar for replacement rivets, I was informed that the particular version of the saucepan had been discontinued. However, Stellar has dispatched the latest equivalent under their Life Time Guarantee. All this correspondence took place over two days. One of the best Customer Service I have every received. Thank you Stellar.

We had a pan handle fail unusually and I let them know. Within a very short time a replacement was on it's way!
Louis was very helpful with the details and I'm very happy with the customer service.

I purchased a pairing knife in Jan 2023 and was highly satisfied with it until at the weekend the end cap came off. On Sunday 16th I sent a message to customer services and Tuesday 18th I received a message from Louis to say a replacement was on it's way via DPD and Wednesday 19th it arrived. That is what I call great service. Faulty item bought 17 months ago and replaced without quibble in three days. Excellent service. What more could you ask.

Pans from the 7000 range do not match each other: different sizes, weights, and design. I thought I must have purchased a fake but according to their (very responsive) customer service they changed factories at some point. Rather frustrating when I was hoping for a nice matching sat.

Teapot leaks whenever you pour tea and burns you both when holding the handle and the knob on the lid when it rests on your hand when re-filling. We've had a Stellar tea pot before and were pleased with it but this new version is a real pain and would not recommend