Stellar Cookware Avis 

I bought a Rochester set of ‘dishwasher safe’ cutlery as a housewarming present for my son and his new wife just before Christmas. After using the set twice my son noticed that the knives were stained. The forks and spoons were fine. Each time he used the set the staining/rust got worse. I complained to Stellar and was told to go back to Harts of Stur where I bought it. In short they were pretty useless and despite me speaking to various people they said it was not unusual for the staining to occur. Getting nowhere I went back to Stellar who like Harts said you had to dry the ‘dishwasher safe’ knives immediately they were washed or they would stain. I have had a set of cutlery for over 49 years and another very cheap set for over 25 years and neither has ever stained or marked! The knives are obviously a very poor grade of steel. I can’t believe that neither company asked me to send them the knives for their consideration. Very, very poor. Don’t buy anything from Stallar that claims to be stainless steel!

Pans have very hard and unrecoverable glue after you remove their stickers
I contacted seller . I was told no customer has ever complained before that I should use cig. What sort of service is this. Appealing for a company that claims to be UK leader . I would expect something like this with cheap pans not with such expensive ones . I tried everything I can to remove and took me over an hour sadly , stains of glue still on my Pan. Very disappointing

I recently had a problem with a pan I have had for years and I got in touch with Customer Service. Louis could not have been more helpful. He responded so quickly and gave me clear instructions of photos that he required. I sent these and he came back to me immediately and said he was sending a replacement pan. It is so refreshing to get good customer service these days.

I had a Stellar pan that was about ten years old. The handle fell off. I informed Stellar on a Friday and a new one arrived on the Wednesday. Excellent customer service.

Our pan was replaced under its lifetime guarantee with no questions asked.

Customer service provided by Louis was second to none!

Amazing customer service, had a problem with our 7 year old plan and was sorted and replaced immediately, with very polite and lovely customer service

Brilliant customer service from Louis in resolving a problem, excellent response and fantastic way in rectifying the issue.
It’s great to see customer service is foremost in this company.

For some years I asked them to honour their guarantees. I asked Circulon if the issues would be covered by their guarantee if on their pots and they confirmed they would. I again went back to Stellar who then said (contrary to before) they would be covered but I’d need to show the receipt as it had a 10 year guarantee. These had been a gift from my parents so I couldn’t produce that but given it had lifetime guarantee stamped on the bottom this was wrong. I never heard back.

Stellar fails to deliver on it's core promise - which is lifelong quality for the kettles.

I was shocked to discover rust in less than a month of using Stellar Stove Top, Ebony Kettle, 2.5L.

When placing on the induction hob it has a funny smell, too.

Contacted support on 22 December, it's been almost 2 weeks and silence on their side.

I wish I bought another kettle for the stovetop, their marketing is extremely misleading.

While not being a UK passport holder, but living in UK for many years, it turns out I had no chance in buying a Stellar product from their website.
After paying for my order and attempting to do multiple age verifications via Stellar’s website and also emailing them asking for help and providing the copy of my passport, they have canceled my order and were not willing to help after me providing evidence. I have provided my address details as a homeowner in UK, my electoral register details, and the copy of my passport after they failed to be able to verify my age.
Unfortunately I will not be receiving my order of knives and other kitchen utensils from Stellar.
Do yourself a favour, please avoid buying knives from this company if you are a f0reigner.

I have has stellar pans since 1993 still look as good as new, a few boiling dry incidents no problem cleans up as new. Only ever failure was the kettle leaking from spout exchanged without a problem. The rocktanium frying pans brilliant but the James Martin fry pans do not perform. I will never buy any other brand. My kids have them too.

Over the years we have purchased several Stellar kitchenware products.
After around 13 years of regular use my Stove Top Espresso Maker developed a fault. The pressure valve spring popped out and meant the unit was no longer safe to use. I got in touch with Louis at Stellar and explained the problem and if there was anyway they could help.
After taking my details and product information he sent me a new one! Unfortunately when it arrived it was smaller than the original. I wasn’t that concerned as I was more than happy at having a replacement at all, but I messaged him about it and within a day another different maker arrived the same size as my original but obviously a newer model and different shape. He arranged for DPD to collect the smaller one that was no good for me.

We’ve had a frying pan swapped after a few years use for the non stick breaking down and a saucepan lid that shattered whilst on the hob. In my opinion, this is one of only a few companies left that not only gives a lifetime guarantee, but also honours it with no quibble and the highest customer service around to ensure you are happy. Couldn’t fault them and will continue to purchase their products. Thanks Louis! 👍🏽👍🏽👍🏽

Excellent customer service. I contacted Horwood (Stellar) by EMAIL to report that the driven wheel/cutting wheel had broken on my can opener. The EMAIL response from Rachel at customer service was fast and I quickly received a replacement item in the post under warranty.

Stellar - in four words; First class customer service. We bought a set of Stellar pans in 2018 and used them more or less every day since. Over time the non-stick coating on one of the pans had started to peel and so, given the Lifetime Guarantee stamped on each pan, we thought we'd contact Stellar. Rachel in customer services did an excellent job, responding immediately, identifying the pan in question and then sorting out a replacement which is on its way to us as I write. Thanks Stellar and Rachel, 5 Stars.

For some unknown reason, a riveted stainless steel handle came adrift from a glass steamer lid, and I had reason therefore to contact the customer services’ department. Without any hesitation, I was offered and provided with the assurance of a free replacement lid and which arrived safely. My dealings with Stellar and its customer services’ department were truly excellent. We have a large number of their products and we would not hesitate in continuing to favour them ahead of all others. Well done Stellar.

Customer service as good as you could get. My issue was dealt with and a replacement despatched within 24 hours.
The response was extremely efficient and could not be improved upon.

We bought a set of Stellar Saucepans and a Frying pan in 2019. They have been amazing but unfortunately they have been showing some wear with the constant use and dishwasing.
I sent an email to Stellar Customer Service explaining the problem and that we no longer had the receipt.
I had a very prompt reply from Rachel. She told me that as long as we could show proof of purchase with a bank statement that would be acceptable.
It took me a while but eventually I found it and messaged Rachel back. Within a matter of a day she had organised to send a new set of pans out to us under guarantee.
Absolutely first class customer service. No quibble. No trying to make things so difficult that in the end you give up. Just straight, very courteous and very professional service. The epitome of how customer services should be.
We need more Rachel's.
Thank you for your amazing Customer Service.

We have owned a set of 3 Stellar saucepans for several years and they have served us very well. Unfortunately the handle on one of the lids came off and we were unable to repair it. Despite not being able to find the receipt from so long ago i thought it worth getting in touch with customer services given their lifetime guarantee. I received a very prompt reply from Rachel with an apology and the offer of a replacement lid. This in turn arrived within a few days. I can't express how refreshing my experience was and would certainly recommend their products as a result. Thank you!

Rachel was most courteous and efficient in dealing with our warranty claim for our non stick pan.
Thankyou for the service

I’m a long time user of Stellar cookware and when I had an unexpected issue with a pan I contacted customer service. The response from Rachel was friendly and professional and she quickly assessed the problem, helped by photos I sent, and organised a foc replacement. Excellent customer service and I remain a happy customer. The investment I made in Stellar products has been very worthwhile.