Stellarenergy Avis 

221
•
TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

We just had ours put in with this company and from start to finish nothing a problem, Ryan was outstanding very kind & welcoming & most of all very helpful in sorting everything out & talking us... Voir plus

Noté 1 sur 5 étoiles

All organised....went away for ten days and the job should have been started on the day of my return. 9.45 the night before scaffolding going up I get an email saying they can no longer do it becaus... Voir plus

Noté 5 sur 5 étoiles

Stellar energy project managed my Eco4 insulation, air source heat pump and battery installation. They were quick securing my grant funding. Each stage of the work was inspected and any snags were sor... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My grant work has been completed and my previously cold old home is now comfortably warm and cosy. I was unsure about how much I would benefit from an air source heat pump as I had heard that they w... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de chauffage
  2. aussi dans
  3. Entrepreneur spécialisé dans l'isolation

Écrit par l'entreprise

Stellar Energy UK: Powering Homes, Empowering Communities At Stellar Energy UK, we believe energy should not only power homes, but also transform lives. As one of the UK’s leading renewable energy and retrofit specialists, our mission is simple yet powerful: to help homeowners and communities reduce their energy bills while contributing to a more sustainable planet. We work closely with trusted suppliers and energy companies including EON, OVO, Octopus Energy, and British Gas to deliver high-quality installations of solar panels, battery storage, heat pumps, insulation, and whole-house energy retrofits. Our expert teams are fully accredited and trained to the highest standards, ensuring every project meets strict compliance and safety regulations. From the initial consultation to installation and aftercare, we are dedicated to providing a seamless and professional customer experience. But what truly sets Stellar Energy UK apart is our heart for the community. We believe that business should be a force for good. That’s why we actively give back to the areas we serve. Stellar Energy proudly supports local charities, including Llanelli Mind and local disability sports teams, providing funding and resources that make a real difference in people’s lives. Whether it’s helping vulnerable households access grants to improve their home energy efficiency or sponsoring local grassroots initiatives, we are committed to empowering people as much as properties. When you choose Stellar Energy, you’re not just investing in your home’s energy future—you’re also supporting a company that believes in fairness, community, and environmental responsibility. Join thousands of satisfied customers who have experienced the Stellar difference. Lower your energy bills, reduce your carbon footprint, and help us build a brighter, greener future for everyone.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

221 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(221)

5 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Stellar energy have been brilliant

Stellar energy have been brilliant, they made the whole process of having my home insulated and central heating put in, so easy. Great communication and quick and efficient at doing the work. I am confident that my bungalow will be a lot more economical to keep warm this year.

17 août 2022
Avis spontané
Logo de Stellarenergy

Réponse de Stellarenergy

Thanks for the true and amazing review

Noté 5 sur 5 étoiles

Stellar Energy were very professional

Stellar Energy were very professional. Great communication throughout and did a great job within a very good timescale. Would definitely recommend. Thank you again for the loft insulation & extractor fans - 😁👍

31 juillet 2022
Avis spontané
Logo de Stellarenergy

Réponse de Stellarenergy

Thanks for the true and amazing review

Noté 1 sur 5 étoiles

Continuation of Complaint

Further to our earlier comments we would respectfully remind Stellar that they had already agreed to do the work if we made a £500 contribution - to which we agreed. We were told by two officials (Matthew Perrott-email Dec 20th 2020 and by Stephen Robbshaw-email July 19th 2021 that the company that the work would be done.
We are not prepared to keep arguing this point as we get nowhere with Stellar.
Instead we will endeavour, once again, to get full exposure of this of this saga through the national press.
Ken and Dianne Hyslop

6 avril 2022
Avis spontané
Noté 4 sur 5 étoiles

Stellar Energy have been a great…

Stellar Energy have been a great company to deal with. They have responded to all my communications and expects all their outsource work force to complete work to a high standard. The only issue is the time it takes for grant award from local Council - mine was particularly slow! Cavity wall was done well but I did not qualify for further grants sadly!

21 mars 2022
Avis spontané
Logo de Stellarenergy

Réponse de Stellarenergy

Thanks for the true and amazing review

Noté 5 sur 5 étoiles

Very good service

Very good service
Lovely people whos working with them
But im still waiting to hear about my new boiler which i was told i could have before the winter

17 mars 2022
Avis spontané
Logo de Stellarenergy

Réponse de Stellarenergy

Thanks for the true and amazing review

Noté 5 sur 5 étoiles

I am over the moon with Stellar energy.

I am over the moon with Stellar energy.
What an amazing journey.
Their office staff are very professional and thorough, the Surveyors are so polite and friendly, the installers are so respectful of peoples privacy and homes, and the quality of workmanship is second to none.
I had big concerns about these grants before I engaged with Stellar, but I have to say, they are a credit to the ECO scheme.
I would highly recommend them to anyone considering taking advantage of the ECO grants.
10/10 Bravo Stellar

17 mars 2022
Avis spontané
Logo de Stellarenergy

Réponse de Stellarenergy

Thanks for the true and amazing review

Noté 5 sur 5 étoiles

Brilliant company

Brilliant company! We applied for an LPG heating system through the Government grant scheme. I was convinced it wasn’t going to happen for us, but Stellar guided us through the whole process and we now have an excellent heating and hot water system, plus wall and loft insulation we weren’t expecting!

Each of the contractors they sent were spot on and very professional from start to finish.

Big thanks to Stellar Energy.

17 janvier 2022
Avis spontané
Logo de Stellarenergy

Réponse de Stellarenergy

Glad to be of your service Mr Gordon. Please tell your friends, family and neighbours and we can help them too.

Noté 1 sur 5 étoiles

Booked an engineer to attend for 10am…

Booked an engineer to attend for 10am made clear that the house is 5500 sq feet, so would need most of day, house is in conservation area, confirmed call the day before an hour later to attend at 11am, engineer turned up at 1pm after me calling the office, stating he would finish around 10pm if he had started it then, terrible customer service, will give the business to someone else! Your right I did go out it was my husbands 50th birthday and after waiting in most of the day we decided to go out, I would rather freeze than use your company so please stop calling me, I have asked nicely twice, you are breaking GDPR rules! I have asked you to delete my details and STOP calling me, I am a nurse in the NHS and don’t have the time or inclination to answer calls at work from Ashley! Threaten me again and I will seek legal advice, with your breach in GDPR and slander allegation, I have no reason to lie do I? I wanted to have YOUR company come to my home YOU messed me around… my review is accurate. Funny how you have so many bad reviews on here is everyone lying?????

18 novembre 2021
Avis spontané
Logo de Stellarenergy

Réponse de Stellarenergy

Hi
We offered to do the survey on the day for you Mrs Gee but you didn’t want to have it done. Our recent phone calls are to rebook you in. It is very very unfair and slandering to give us a 1 star when we are rated GREAT on this website. This website is for fair and honest reviews not for people that haven’t even had anything installed. For people reading this review, look at the other reviews from actual customers.
Many thanks
Updated 22 Jan 2022
We have a 75% great review rating. The people that have left a negative reviews haven’t had any service with us. Therefore, they haven’t gone through the whole process. The clients that complain are the ones that don’t qualify for the grant and then leave negative comments. We turned up to this ladies’ property and they turned us away. We offered to go back and they refused. You are in a conservation area and the grant will be very difficult for you to apply for. You have to go through the local planning department and we were willing to put in the extra work. It’s going to be tough for you to find another company that will do that. We were willing to do that for you. We are a very good company and our overall rating proves that.

Noté 5 sur 5 étoiles

Efficient and painless

I had work done today by Dewey and Curtis. It was definitely a five star experience. They worked quickly and efficiently, cleared up all the mess after themselves and were cheerful and friendly. Well done boys!

17 novembre 2021
Avis spontané
Logo de Stellarenergy

Réponse de Stellarenergy

Thanks for the nice review.

Noté 5 sur 5 étoiles

Highly recommend !!

We would highly recommend this company.very professional from start to finish!Scott and Nicky were the two guys doing our loft.They arrived on time ,and got on with the job.They informed us all the way through ,on what they were doing,and both were very polite and helpful.A pleasure to have such nice guys in our home doing good work!

11 novembre 2021
Avis spontané
Logo de Stellarenergy

Réponse de Stellarenergy

Your kindness means a lot. Glad to be of your service

Noté 5 sur 5 étoiles

Great Place To Deal With.

No problems whatsoever absolutely brilliant team. Got the job done quick all contractors they used were fast, efficient and polite , can fault them
Thank you so much.

7 novembre 2021
Avis spontané
Logo de Stellarenergy

Réponse de Stellarenergy

Thanks for the nice review it means a lot

Noté 5 sur 5 étoiles

Really friendly team to deal with

Really friendly team to deal with, with efficient service throughout, no fuss and got the job done. I've already recommended to 2 friends!

4 octobre 2021
Avis spontané
Logo de Stellarenergy

Réponse de Stellarenergy

That means such a lot. Many thanks

Noté 5 sur 5 étoiles

Friendly, efficient service

I contacted this company for Cavity wall insulation & loft insulation which was completed recently.
I am very pleased with the work carried out and would be happy to refer to friends and family.

Everyone I dealt with was polite, efficient and on time - which is rare for tradesman these days!!

4 octobre 2021
Avis spontané
Logo de Stellarenergy

Réponse de Stellarenergy

Wonderful many thanks

Noté 5 sur 5 étoiles

Great service.

From start to finish the service from Stellar energy was seamless and faultless . I given their number by a friend . Called them up, got a grant for loft Insulation and first time central heating. Both were done within a month of contact and for totally free. They were a bit late to my property so they gave me a 100 quid voucher for MS. I didnt require that but a nice touch . All the work was carried out in a professional manner. I was lucky that I qualified through my benefits . The process was very smooth.. many thanks ..

4 octobre 2021
Avis spontané
Logo de Stellarenergy

Réponse de Stellarenergy

Nice words. The truth speaks for itself

Noté 4 sur 5 étoiles

Overall happy

The whole process took longer than expected, loft insulation happened in January and we were happy with the work carried out, heating was finally installed in September and so far so good.

4 octobre 2021
Avis spontané
Logo de Stellarenergy

Réponse de Stellarenergy

Many thanks

Noté 1 sur 5 étoiles

It is almost two years since I filled… in reply to Stella Energy. A survey had been done for storage heaters approx 18 months ago so don’t know another survey has to be done.

It is almost two years since I filled in forms etc regarding loft insulation and storage heaters. The loft insulation was done 16 months ago. After many phone calls and promises from Stella Energy about the installation of new storage heaters I am still waiting. Last January when I spoke to Steve he told me they would be installed in the next few weeks. I have a copy of this on an email.
They always promise to ring back but don’t. I spoke to Ashley about a month ago and he said that the forms hadn’t been passed on to the installers and the grant had passed the time limit last October??? I would not recommend this company to anyone. Yesterday I spoke again to Steve (as Ashley is on holiday) and he said he’d ring me back AGAIN. I’m still Waiting.
The only good point for this company is that they are good promisers but nothing comes of it.

1 octobre 2021
Avis spontané
Logo de Stellarenergy

Réponse de Stellarenergy

Dear Jennifer
Our work is all subject to a surveyor coming to the property and assessing what can and can’t be done under the scheme rules. Ashley has a list of people to get back to and he will come to you. Await a call this coming week.
Many thanks

Noté 5 sur 5 étoiles

Very good work done to a very high…

Very good work done to a very high level. We had loft insulation installed as well as ridged plastered loft insulation installed in our dormer loft room which was plastered. All the work was completed in two and a half days to a very high standard. We are very pleased with the outcome and would highly recommended Stellar Uk Ltd.

29 août 2021
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus