Rae was absolutely fantastic and ever so helpful. Great array of rugs. Purchased a hand woven woollen rug and at a very, beyond reasonable price. Perfect quality. She took a call from me and responded... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I love the rug for my son's room. It is so soft, machine washable and anti-slip. Perfect for a toddler's room
Product exactly as described. Super quick delivery - ordered Tuesday night, delivered Thursday. Package was well wrapped with no damage. I had a question about the product and received a response wit... Voir plus
L'entreprise a répondu
I ordered a custom made hall runner from Rae at Stella Rugs and it is perfect. Quality is excellent and the addition of the spray on rubber backing was an excellent idea by Rae. Even with running ki... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Beautiful Rugs: Natural Fibres: Affordable Prices: Free National Delivery
Coordonnées de contact
1/265 Harbord Road, 2099, DEE WHY, Australie
- 0416 082 484
- sales@stellarugs.com.au
- stellarugs.com.au
4,7
Excellent
116 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Thanks so much the rug you recommended…
Thanks so much the rug you recommended worked perfectly.
19 mars 2022
This is a poor quality item
This is a poor quality item - the rug is thin & has warped edges which will not settle . Also has some faults in the weave .
17 mars 2022
Extremely happy with the fast efficient…
Extremely happy with the fast efficient service given by Stella Rugs supplying me with a their quality rugs that I ordered
14 mars 2022
So So Happy with these guys
So SO Happy with these guys When I received the rug, I was unhappy with my choice & I contacted customer service to return it & IT IS REVERSIBLE!! <3 I loved their service, delivery was quick & payment options were flexible and the customer service staff were prompt to reply and simply amazing 6 out 5 stars for this business
22 février 2022
Great value for money and very speedy…
Great value for money and very speedy delivery!
16 février 2022
Absolutely beautiful mat
Absolutely beautiful mat. I looked at a lot of other sites, but they all seemed to offer the same products and none of them were what I was after.
This mat is perfect! Sturdy for outside, but gorgeous. Perfect for our caravan, can’t wait to use it!
7 février 2022
Product is exactly what I needed.
27 janvier 2022
Réponse de Stella Rugs
Good to read and thank you for your business, it is very much appreciated. :-)
My rum is beautiful and was delivered…
My rug is beautiful and was delivered so fast. Im very happy with my purchase
24 janvier 2022
Réponse de Stella Rugs
Good to read, thank you for taking the time to give us a review. We hope to see you back again.
Easy ordering
Easy ordering, prompt delivery and product was exactly as advertised. Very happy with Stella Rugs.
21 janvier 2022
Réponse de Stella Rugs
Thank you Ken, very happy to read that. Thank you for taking the time to review us, it is very much appreciated.
Réponse de Stella Rugs
Thank you Ann
Stellar Stella
Stella by name and stellar result. Rug was as described, was great quality, and was delivered very promptly.
24 décembre 2021
Order never arrived
Order never arrived. Don’t purchase from them. It’s a scam.
EDIT - the company called me to advise it was delivered and left in a safe place. This is not possible in my building as the only safe place would be inside the secure building. No slip was ever left advising where to pick it up.
The person that rang me was super rude, condescending and saying this was “great” in a sarcastic way. I advised her that it was not a “great” experience and was infact a very poor experience as I am out of pocket for a product I never received. Really disappointed to now see the response below which she assured me she would look into and get proof of delivery. The below is not proof. I also never received any tracking emails with tracking details at the time of delivery.
24 novembre 2021
Réponse de Stella Rugs
This was a very poor way to handle this. If you had bothered to make the phone call to us we could have tried to locate the parcel weeks ago. We are not a scam!!
See tracking information below showing the parcel was delivered.
Tracking CPWAGSP3000202131
All Carriers are currently experiencing increased volumes, Please expect delays on the Delivery and Collection.
Delivery ETA 08 Oct 2021
Dead Weight Declared 2 kg
Volume Declared 0.005 m3 / 2 kg
Status delivered1 of 1
Items/Coupons CPWAGSP300020213101
Item: CPWAGSP300020213101
6 Oct 2021 4:01 pm Your Parcel Has been Picked Up
11 Oct 2021 12:51 pm Your parcel has been accepted in sydney Depot
13 Oct 2021 7:02 am Your parcel is on-board for delivery
13 Oct 2021 10:22 am 1 item has been delivered. Note:ATL
Jewel Aubusson rugs
Product exactly as described. Delivery a bit slow but worth the wait
22 novembre 2021
Very happy with service especially when…
Very happy with service especially when I visited the warehouse.. Rae kept me up to date with the arrival of my rug & arranged delivery to my home herself. Would definately recommend Stella Rugs to anyone looking for good quality rugs.
17 novembre 2021
I would always buy my floor rugs at…
I would always buy my floor rugs at Stella Rugs. The quality of the product is excellent, customer service is fantastic and the pricing is great.
13 novembre 2021
It's super lovely! I love it!
This is such a beautiful, stylish and high quality rug and was delivered so quickly. I had some conversations with the team at Stella Rugs and they were super kind and helpful. Thank you for helping me give my space a little glow up!
5 octobre 2021
Pleased with purchase
Very pleased with the rug purchased. It’s soft underfoot, beautifully made and looks gorgeous in my child’s bedroom.
29 septembre 2021
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.